IBM PAFF (Process & Activity Flow Framework)• 비즈니스프로세스분석 •...

비즈니스 프로세스 통합을 위한 IBM의 새로운 프레임워크

PAFF (Process & Activity Flow Framework)

김용빈전문위원 ([email protected])한국IBM 소프트웨어사업부

© 2004 IBM Corporation© 2004 IBM Corporation

프로세스란 무엇인가?

다양한 어플리케이션(activity), 플로우, 사람/자원, 비즈니스 룰의 집합.

비즈니스 룰에 따라 조건적이며 동시적으로 스케줄 될 수 있어야 한다.

역할, 조직에 근거한 사람에게 부여될 수 있어야 한다.

모니터링 되고 audit될 수 있어야 한다.

변경된 비즈니스 룰에 적응하기 위해 쉽게 변경될 수 있어야 한다.

프로세스 통합 솔루션의 필요성을 어떻게 알 수 있는가?

State• State is required between application invocations• One application has to know about the other• Status monitoring• Long running processes

Concurrency• Parallel invocations• Split/Join in the process

People• People involved in the process : Approve, enter data, …• Work Item Management : Sometimes called Work Queue Management


프로세스란 무엇인가?

IT 자원

사람과 조직

비즈니스 룰

비즈니스 활동 플로우

It is multiple applications together that are needed to perform a concrete business process in an enterprise.They must be scheduled (conditionally, concurrently, … depending on business rules), assigned to people (depending on roles, organizations, …), monitored (deadlines), audited, …Need choreography.

Everything must be easily changeable to adapt to changed business rules.The business process is made explicit by describing it as consisting of activities, flow, associated people/resources and business rules determining the behavior.

It will be managed as a separate entity by a WfMS/BPMS (Workflow Mgmt System, Business Process Mgmt System).The rules can be separately changed – can exist outside of the flow (e.g., involve components like business rules beans)


비즈니스 통합 Reference Architecture

Enterprise Service Bus

Enterprise applications Enterprise data

Data Access ServicesApplication Access Services

Monitoring Services

ProcessServices

Application Services

Information Services

Model, design, development, test tools

Common Runtime Infrastructure

Community Integration Services

User Interaction Services


비즈니스 통합 Reference Architecture : 역할/산출물

Enterprise ApplicationsIBM Software Development Platform

Business Analyst Architect Developer TesterIntegration

Specialist

Model, design, development, test toolsPortletsBusiness Processes App ComponentsData Models, ServicesServices Mediations, Data Defs

Enterprise Service Bus

Data Access ServicesApplication Access Services

Monitoring Services

ProcessServices

Application Services

Information Services

Common Runtime Infrastructure

Community Integration Services

User Interaction Services

Enterprise applications Enterprise data


IBM 소프트웨어 개발 플랫폼 : 역할

Analyst Architect Developer Tester

Visually construct, program,

and generate

code

Design, create,

and execute

tests

Model, simulate

and monitor business

processes

Modelapplications

and data

OpenStandards

IBM Services

Microsoft

IBM and3rd Party Servers

DB2LotusTivoliWebSphere

Pervasiveand

Embedded

Partners

Follow a common processTrack project statusManage requirements

Manage changeand assetsManage quality

Project Manager


현업과 정보기술 사이의 괴리

Prepare Focus Select Redesign/Design Configure Deploy Maintain

업무요건업무요건 기술적용기술적용

의사소통 ?

Cost

Errors

Service Failures

Slow to respond

본질적인문제 :


업무요건과 정보기술 적용 관계 재정립

Business requirements are directly driven into IT Solutions

업무요건 기술적용

Development processes in scope -- within the integrated approach:

현업•비즈니스모델개발•비즈니스프로세스수행및모델링•비즈니스프로세스분석•워크플로우관리

Tools: WBI Modeler/Monitor, WBI Server

정보기술•요건분석•비주얼모델링및개발•기능/성능테스트•프로젝트관리및소프트웨어형상관리

Tools: WBI Monitor, Rational XDE Modeler, WBI Server


모든 이해당사자의 동기화를 위한 도구의 필요성

모든이해당사자가관념으로부터생산및모니터링에이르기까지전업무프로세스향상과정을통하여동기화시켜주는도구가필요

FinancialAnalysis

FinancialAnalysis

Model Business Processes

LOB

Develop

IT

ProductionMonitor

AppDev.


유연하고 계량화하고 반복할 수 있는 프로세스의 필요

Model BusinessProcess

BusinessAnalysis

Develop

Monitor Production

• Document and specify As-Is Process with Metrics

• Specify and construct goals, objectives and requirements

• Apply Technology to Improve the Process• Model the To-Be Process….

• Model and simulate business processes• Model Applications and Data• Analyze the financials & prioritize the areas

that bring maximum business value• Identify / prepare existing assets or reuse

• Rapid integration and/or application development

• Visual construction and programmatic code generation

• Functional and load testing• Generate XML code & manage

UML blueprints & Automated Workflow

• Apply Patterns to Accelerate Development

• Manage testing, requirements, configuration, and project management

• Audit processes and improvements

• Make Iterative Improvements

• Model the Next As-Is and To-Be Process….

LOBFinancialAnalyst

IT Dept.


Process & Activity Flow Framework (PAFF) 정의

An approach to business process improvement that primarily links the Line of Business, the Finance and IT/App Development functions. This closed loop approach encompasses ideation and strategy, quantifiable business performance and focused business benefit, accelerated development and time to value, thru monitoring and iterative improvement.

This innovative framework leverages proven management sciences and the latest information technology that accelerates the sales and delivery cycle.

- Casey Plunkett, Ben Amaba & Lee FarnumTravel & Transportation Team, IBM SWG


PAFF (Process & Activity Flow Framework)

Model BusinessProcess

BusinessAnalysis

Develop

Monitor Production

• WebSphere Business Integration Modeler• Rational RequisitePro

• WBI Modeler Simulation• WBI Modeler Comparison Reports• Dynamically Generate XML & UML• WBI Adapters & Collaborations

• Rational XDE, Rapid Developer• WebSphere Studio• Rational ReqPro• Rational Suite Test Studio

• WBI Monitor• Rational Project Console

WebSphere Rational

TivoliDB2Lotus

• WBI Server• Tivoli TIM, TAM,

TBSM• Portal• DB2 II• Lotus


PAFF 에 대한 고객 및 시장의 반응

Within 8 weeks from the first meeting with IBM, we bought the PAFF software bundle and are using it to build the IRROPS demo, an Airline Strategic Operations Center- Kerry McCutchen, Chief Technology Officer – EDS Travel & Transportation Industry Research Labs“I noticed the PROCESS & ACTIVITY FLOW AND FRAMEWORK abstract on the IAMOT site.

Would it be possible to obtain a copy of this.” On a follow-up call, Bryan advised “This is best practice. We are going to start doing this” Thank You,- Bryan Maizlish, Chief Technology Officer – Lockheed Martin Integrated Systems & Solutions”Bearing Point is ready to sign a POC to use PAFF to enhance their Blades offering. They are the

recommending that their client, Southwest Airlines, use PAFF.- Bearing PointCustomer started with WBI and through this solution scenario they decided to also buy Rational to

guarantee the successful implementation of this project.- Zhong Ying – SAM for ATMBI have been very impressed by your demo yesterday. Thank you for making something quite

complex understandable. In France, we have a proverb ( coming from Mr Lavoisier ) saying that what we understand very well we explain it very well ...that clearly applies to your team- Rockwell Collins – Didier Perrin, Director of Marketing for Aviation Solutions

Gartner is aggressively pushing the PAFF approach but their terminology is Business Process Fusion Strategy

•“Radically change your business performance….That’s the main goal of Business Process Fusion: to integrate, transform and make sense of your business processes”


PAFF 와 비즈니스 혁신 전략과의 관계

PAFF© Is The Glue That Links Project Catalyst’s Business Transformation Strategies And SOA On Demand Architecture Using a Measured, Quantifiable, Repeatable Approach

PAFF

Resources

Resource Virtualization & Management ServicesGrid Services Clustering PartitioningVirtual Machines…

Network Server Operating SystemStorage…

Autonomic Services

AvailabilityManagement

SecurityManagement

Workload Management

Configuration Management

Capacity Management

Problem Determination

Autonomic

CollaboratIon

Bus

UtilityBusinessServices

Metering Services

Rating &Billing

License Mgmt.

Services

…

Business ServicesBusiness

Components

Workflow

Collaboration

Policy Based Orchestration

Common Services Functional Services

Personalization

Custom Applications

Package Applications

…

…

…

BusinessServices

Business Process Orchestration Services

ServicesIntegration

Adaptors/Connectors

Application Connectivity

Services

Data Access Services

Web Services

…

Sense & Respond Services

Business Activity Monitoring & Management

On Demand – Technology Architecture Overview (TAO)User Partner

Access Channel ServicesPresentation Partner Integration

EnablementTools

Process Comp. Tools

Analysis& Design

Tools

DevelopmentTools

EnvironmentTools

Industry Specific

Industry Neutral

ResourcesResources

Resource Virtualization & Management ServicesResource Virtualization & Management ServicesGrid Services Clustering PartitioningVirtual Machines…

Network Server Operating SystemStorage…

Autonomic Services

AvailabilityManagement

SecurityManagement

Workload Management

Configuration Management

Capacity Management

Problem Determination

Autonomic

CollaboratIon

Bus

UtilityBusinessServices

Metering Services

Rating &Billing

License Mgmt.

Services

…

Business ServicesBusiness

Components

Workflow

Collaboration

Policy Based Orchestration

Common Services Functional Services

Personalization

Custom Applications

Package Applications

…

…

…

BusinessServices

Business Process Orchestration Services

ServicesIntegration

Adaptors/Connectors

Application Connectivity

Services

Data Access Services

Web Services

…

Sense & Respond Services

Business Activity Monitoring & Management

On Demand – Technology Architecture Overview (TAO)User Partner

Access Channel ServicesPresentation Partner Integration

EnablementTools

Process Comp. Tools

Analysis& Design

Tools

DevelopmentTools

EnvironmentTools

Industry Specific

Industry Neutral

On Demand Technology Architecture

C = Competitive

Target Competency

B = Base

ML = Market Leader

Revenue / Cost

Revenue

Cost

“Hot” Component

Target CompetencyB = BaseC = CompetitiveD = Differentiated

% Revenue / CostRevenueCost“Hot” Component

FinancialManagement

Customer Accounting

CustomerService and

Sales

Customer Portfolio

ManagementAcquisitionsBusiness

AdministrationProduct

ManagementProduct

Operations

Planning&

Analysis

Checks&

Controls

Execution

Business Planning

Business Architecture

BU Administration

Manage Alliance Rel

Policy & Procedure Manuals

HR Management

Administer Alliance SLAs

Audit/ QA/ Legal

Facilities

Develop and Operate Systems

Accounting and G/L Product Directory

Product Development and Deployment

Marketing

Market Research

Acquisition Planning and Oversight

Managing Products

Sector Marketing Plans

Customer Portfolio and Analysis

Credit and Risk Management

Application Processing

Customer Behavior Decisioning

Target Lists (Prospecting)

Customer Profile

Contact/Event History

Correspondence

Campaign Execution

Smart Routing

Servicing

(Dialogue Handler)

Inventory Mgmt

Rewards Mgmt

Product Processing

Financial Capture Payments

Customer Account

Merchant Operations

Collections and Recovery

Financial Consolidation

BillingTreasuryAuthorizations

Sales and Cross-Sell

Service/Sales Administration

Reconciliations

Financial Control

Operations Administration

SecuritizationCase Handling

Customer Accounting Policies

Product Operations Management

Risk ManagementCustomer Servicing and Sales Planning

H L

L M

M L

M L

M L

M H

L M M LL L

L L

L L

L L

M M

M L

M H

L L

H L

M M

M L

H M

H L

H H

M M

L M

L M

M L

L L

L L

L M

M M

M L

M L

M L

L L

M M

L M

M L M L

L H

M L

M L L L

M M

M H

L M

L M

L LL L

L L L L L L

M L

High = $150M

Med = $70M

Low = $10M

High = $160M

Med = $75M

Low = $11M

C = Competitive

Target Competency

B = Base

ML = Market Leader

Revenue / Cost

Revenue

Cost

“Hot” Component





FinancialManagement

Customer Accounting

CustomerService and

Sales

Customer Portfolio

ManagementAcquisitionsBusiness

AdministrationProduct

ManagementProduct

Operations

Planning&

Analysis

Checks&

Controls

Execution

Business Planning

Business Architecture

BU Administration

Manage Alliance Rel

Policy & Procedure Manuals

HR Management

Administer Alliance SLAs

Audit/ QA/ Legal

Facilities

Develop and Operate Systems

Accounting and G/L Product Directory

Product Development and Deployment

Marketing

Market Research

Acquisition Planning and Oversight

Managing Products

Sector Marketing Plans

Customer Portfolio and Analysis

Credit and Risk Management

Application Processing

Customer Behavior Decisioning

Target Lists (Prospecting)

Customer Profile

Contact/Event History

Correspondence

Campaign Execution

Smart Routing

Servicing

(Dialogue Handler)

Inventory Mgmt

Rewards Mgmt

Product Processing

Financial Capture Payments

Customer Account

Merchant Operations

Collections and Recovery

Financial Consolidation

BillingTreasuryAuthorizations

Sales and Cross-Sell

Service/Sales Administration

Reconciliations

Financial Control

Operations Administration

SecuritizationCase Handling

Customer Accounting Policies

Product Operations Management

Risk ManagementCustomer Servicing and Sales Planning

H L

L M

M L

M L

M L

M H

L M M LM LL L

L LL L

L LL L

L LL L

M M

M L

M H

L L

H L

M M

M L

H M

H L

H H

M M

L M

L M

M L

L L

L L

L M

M M

M L

M L

M L

L L

M M

L M

M L M L

L H

M L

M L L L

M M

M H

L M

L M

L LL L

L L L L L LL L

M LM L

High = $150M

Med = $70M

Low = $10M

High = $160M

Med = $75M

Low = $11M

Example CBM outputComponent Business Modeling

• Customer And Issue Driven View Of The Technology Infrastructure Required To Enable An On Demand Business. It Is A Corresponding View That Enables The Mapping Of The Components In A Component Business Model With The Components In A Technology Architecture.

Project Catalyst

Project Catalyst

• Analyze The Business Components And Functions Of A Business, Link Business Components Directly With Their Technology Components, And To Enable Clients To Have A Strategic Dialogue Around A Number Of On Demand Issues And Questions Relating To Their Strategy, Operations And Economics.


PAFF의 검증 사례

PAFF© Improves Business Processes with Cascading Decisions in an Airline Irregular Airline Irregular OperationOperation.

Customers

Suppliers

CrewFlightOpsAnalytic

Server

ResCustom

ValueM&E

TTYMsg

RevAcctg

s

ers

Document and analyze the Airline Operations Business Process Models with Metrics

Generate the Financial Analysis, Determine Where to Focus & Build the Business Case

Visual construction and programmatic code generation

Generate XML code & manage UML blueprints

Paint the vision of the future of Airline Operations with a Role Based Business Performance Management Demo

Apply Patterns toAccelerate Development

Monitor the Results Against Original Plan & Iteratively Improve

Repair or Improvea newprocess


프로세스 개발 과정

비즈니스 소프트웨어 개발을 위한 역할 및 관련 산출물

Role: Business Analyst

Task: Model and simulate business processes

1

UML Use CasesUML Activity Diagrams

Role: Architect

Task: Model Components(activity) in Business Process From Usercase and activity diagrams.

2

Role: UI Developer

Task: Develop User Interface Services(ex. in the form of porletwithin a portal)

Web Service

4

Role: Tester

Task: Test Application

Enterprise Application

6

Process Model

Role: Integration Specialist

Task: Configure and implement connections

Web Service

Business Process

S1S2

S3S4

5

3Role: Developer

Task: Develop new services using the model in step 2Then expose the componentas a service.

UML Models


프로세스 개발과정

단계1 : WebSphere BI Workbench를이용한비즈니스프로세스혁신시작 (모델링)

업무분석가(WBI modeler)



단계2 : 재정적으로검증




단계3 : 프로세스혁신을위한비즈니스사례수립업무분석가(WBI modeler)



단계4 : WebSphere BI Workbench를이용 UML 생성, Rational 통합개발환경에 Import

Architect(Rational : UML)



단계4 : 현업의프로세스모델을기반으로한정보기술적용




단계4 : 아키텍쳐생성및관리




단계5 : 구현을위한코드생성


Developer(Rational, WSAD)




Developer(Rational, WSAD)


단계6 : -업무분석가 : 프로세스모델팀플릿테스트-Architect, Developer : 점진적으로통합테스트



단계7 : WebSphere BI Monitor를이용한사용자의 Activity 및수행작업현황감시

업무분석가(WBI monitor)



단계7 : 실시간변경내용감시및대응

업무분석가(WBI monitor)

시스템관리자

(Administrator)


PAFF 구현 아키텍쳐

WebSphere StudioEclipse Based Development Platform

Rational XDE/WSAD Model applications and data / Development1. High Level Use Case Diagram2. Business Case3. Use Case Realization4. Components

•UML•JSPWebSphere

Business IntegrationModeler

Model and simulateBusiness processes

WebSphere J2EE RunTimeJ2EE Based RunTime Platform

WebSphere Business Integration

Server

Execute Business Processes

•BPEL•Components •Audit Trail

•XML

WebSphere Business Integration

Monitor

Monitor Business Processes


Model Driven Development (MDD) 와 PAFF

Business Analysts

Test &Operations

Business Analysts

Architects, Developers and Integrators

Visual construction, programming and code generation

WebSphere Studio with Rational XDE Developer

Rational Rapid Developer

N-tier application generation

Rational XDE Developer -.NET Edition

WebSphereBusiness

IntegrationModeler

Model and

simulatebusiness

processes

Rational Team Unifying Platform

Rational Unified Process, Project ManagementRequirements Management, Test Management, Software Configuration Management

Rational XDE

Modeler

Model applications

and data

RationalXDE Tester

Functionand loadtesting

WebSphereBusiness

IntegrationMonitor

Monitorbusiness

processes

All team members


PAFF 와 eBusiness OnDemand

PAFF 는현업/IT부서어느곳에서시작하였든지, 전사에걸친아키텍쳐이든특정부서의업무프로세스를혁신하든적용이가능한 Framework 이다.

OPERATINGENVIRONMENT

OPERATINGENVIRONMENT

IntegratedAutomated

VirtualizedOpen

Business Transformation

IT OperationsEfficiency

Business OperationsEfficiency

Performance Management

ImproveIT

Operations

Improve Business

Operations

PAFF

eBusiness on Demand


결론

Process & Activity Flow Framework (PAFF) 는 비용을 감소하고 이윤을 증대시킬 수 있는 증명된 Framework

IBM’s best practice approach:

Incorporating business modeling to technical architecture development

Codification of process models (e.g. Flight Operations) that enable metrics-based simulation, gap analysis and financial modeling

Assimilation of these process models, signed off by LOB subject matter experts, into the IBM development toolset to:

Improve project planning and success rate Accelerate the deployment and time to valueImplement a disciplined approach that is measurable and auditable in the technology management lifecycle

프로세스 혁신 과 통합 !이제 PAFF 와 함께 시작 하십시요.

IBM PAFF (Process & Activity Flow Framework)• 비즈니스프로세스분석 •...

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Transcript of IBM PAFF (Process & Activity Flow Framework)• 비즈니스프로세스분석 •...