IAK13 slideshare

© 2013 www.intuio.at

Agile UX:Lessons Learned

IA Konferenz 2013 Thomas Zahler


Thomas ZahlerCEO @ intuio

[email protected]

Webwww.intuio.at

Twitter@intuio

mailto:[email protected]?subject=IAK13

mailto:[email protected]?subject=IAK13

http://www.intuio.at

http://www.intuio.at


“Hot food served fast”

“Are we shippingthe right software?”

Deliverables before experience


Case Study 1Call Center


ProblemHigh staff costLow customer satisfactionHeterogeneous application landscape

SolutionHarmonise the call center UIAgile project setup with UX integration

GoalsReduce staff costImprove customer service


Iteration Zero


i1 i2 i3 i4Start Release

d1 d2 d3 d4

Too late.


i1 i2 i3 i4Start Release

d1 d2 d3 d4

i0


Iteration Planning


Project Iteration n-1 Project Iteration n+1

Design Iteration n+1Design Iteration n-1 TransitionPufferQADetaildesignGrobdesignTestDesign Iteration n

SetupAnalyseDesignImplementierungQATestPufferTransitionProject Iteration n Project Iteration n+2

Design Iteration n+2

Projekt-Iteration n-2

Design Iteration n+3


TransitionTestQAFine designConcept

Setup Analysis Design Implement QA Test

Buffer

Projekt Iteration n-1

Design Iteration n+1Design-Iteration n-1 Design Iteration n+2

Synchronisation Zone


TransitionTestQAFine design

Setup Analysis Design Implement QA Test Buffer Transition

Buffer

Projekt-Iteration n-1

Design Iteration n+1 Design Iteration n+2

Project Iteration n+1


TransitionTestQAFine design Buffer

Synchronisation Point

Setup Analyse Design Implement QA Buffer Transitionn-1 Test

QAFine designConcept PufferTest

Setup Design ImplementAnalyse


Big Picture


Start i1 i2 i3 i4 Releasei0

d3 d4d1 d2 d3 d4


Start i1 i2 i3 i4 Releasei0Setup

d3 d4d1 d2 d3 d4big pic

RequirementsLo-Fi Wireframes“Big picture” concept


Ideation


before39 steps

after8 steps


intuio's innovative design solution helped us reduce the average handling time for customer enquiries in our call centre by up to 75%.

”

Sebastian Reiner Project management CRM

− 30 steps per case− 1,500,000 min

working time in 2009


Case Study 2Engineering Tool


Problem20 yrs old expert system2 wks training requiredDifficult to maintain, extend

SolutionImplement as web application in a lean project

GoalsReduce training effortEfficient workflows


Customer Needs


Go Low-Fi


Design in the Browser


Cultural Change


Team Structure


User Research


Individual team level

Projectlevel

Organisationlevel

Internal forces

Clear goals

Group dynamics

Group commitment

Schedule management

Management complexity

Organisational forces

Leadership

Experience

Group indepency/autonomy/power

Schedule management

Change management

Communication

Performance

Teaming

Design behaviour

Customer characteristics

Critical events/conflicts

Members’ competence

Meeting efficiency

Organisational communication

Organisational behaviour

Management commitment

External forces

Customer satisfaction

Task switching

Resourcing

Organisational behaviour

A Framework for Project Success, Marko Ikonen


@xon1c@tpir ibauer @intuio

Say hi.


...

Image Creditshttp://world-beautifulwallpapers.blogspot.co.at/2013/03/waterfall-wallpapers.html

http://www.andersramsay.com/wp-content/uploads/2012/04/lean-agile-traditional.013-sm.png

http://www.extremetech.com/extreme/137521-the-tech-behind-felix-baumgartners-stratospheric-skydive

http://taicarmen.files.wordpress.com/2011/05/earth-from-space-1.jpg

http://www.flickr.com/photos/library_of_congress/2179910918/sizes/o/

http://www.njhotair.com/images/abq2002/oct05/Dscn0419.jpg

http://mode.galerijacentrs.lv/2013/03/holi-jeb-krasu-festivals-indija/

https://helda.helsinki.fi/bitstream/handle/10138/28453/leanthin.pdf?sequence=1

http://world-beautifulwallpapers.blogspot.co.at/2013/03/waterfall-wallpapers.html












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