Employee Job Satisfaction Research at Independent Television Network

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GROUP MEMBERSShanika Dilrukshi

Shakthi Dissanayake

Navodya Yasasmi

Patum Bandara

Pasindu Chathuranga

Himath Dabarera

Kevin Angelo

Harshan

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What is business environment?

BUSINESS ENVIORENMENT

Stakeholders Outside to the organization

Indirectly influence the business activities

Can be divided into two parts

Stakeholders Inside the organization

Indirectly influence the business activities

Can be divided into two parts5


INTERNAL ENVIRONMENT EXTERNAL ENVIRONMENT

Factors totally exterior to the business

Unavoidable changes

Factors exterior to the business

Directly involved to the business

Brings risk and uncertainty

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GENERAL ENVIRONMENT

PESETEL ANALYSIS

TASK ENVIRONMENT

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GENERAL ENVIRONMENT TASK ENVIRONMENT

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• Same industry

• Sell the same product

• Provide raw materials

• To produce outputs

• Acquire our outputs

• Bring profits to the company



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• Works together to achieve goals

• Does planning controlling and leading

• Values and Traditions

• Inside the organization

Employees are internal stakeholders.

Hired to provide services to a company

Most important factor of production

Contributes labor and expertise to an employer

They create an inclusive workplace

Have to understand their rights and responsibilities

Bound to give their maximum output to the organization.

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Employees expect organization to honor the contract of employment.

Then employees will be: o more productive, o Produce a better quality product/service, o work as a team, o provide ideas for improvement o Keeps the organization in operational existence.

What is Employee job satisfaction theory?

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Dependent variables of employee job dissatisfaction categorized as:

Mental factorsless job securityLess job promotion opportunitiesUn helpful job nature

Physical factorsUnhelpful co workersLess welfare services Less usage of skills and inabilitiesLow compensation

Environmental factorsbad working conditionsOrganizational culture and management control

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760 heads currently working towards ITN

20 employees were selected as a sample measure for the research

Distributed a questionnaires among 20 employees

questioning about the satisfactory level of their current job at ITN Ltd

Questionnaire consisted 2 parts

1) 03 questions on demographic factors

2) 11 questions on dependent factors of job satisfaction

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SALARY SCALE NO OF EMPLOYEES PERCENTAGE (%)

RS.6,000 - RS.10,000 - -

RS.10,000 - RS.15,000 11 55%

RS.15,000 - RS.20,000 09 45%

ABOVE RS.20,000 - -

TOTAL 20 100%

DEMOGRAPHIC FACTORS

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AGE DISTRIBUTION NO OF EMPLOYEES PERCENTAGE (%)

Between 16-20 years 01 05%



Above 40 years 06 30%

Total 20 100%

FINDINGS:

majority of the employees are 31years above

innovative ideas of young generation is lacking

cause a reduction in the organizational efficiency levels.

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Q4) I’m Satisfied With My Salary.

No of Employees Percentage (%)

Strongly agree - -

Agree 10 50%

Neutral 06 30%

Disagree 04 20%

Strongly disagree - -

TOTAL 20 100%

FINDINGS:

Along with the compensation distribution

Employees with a salary scale of Rs.15000-20000 were

satisfied

Others were neutral and not satisfied about their salary scales.

when the employees are underpaid it creates a huge mental job dissatisfactory

Offering rewards

monetary values can satisfy employees

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Q6) I Know What Is Expected From Me At Work

Q11) I Discuss My Official Problems With My ManagerNO OF EMPLOYEES*2Q PERCENTAGE (%)

Strongly agree - -

Agree 12 + 2 35%

Neutral 05 + 18 57%

Disagree - -

Strongly disagree 03 8%

TOTAL 40 100%

FINDINGS:

co-workers have not created the employees a friendly environment for the employees to work in.

Working in groups

Gives Support, comfort, advice, livelihood and the enjoyment

Sometimes it is hard to work with different employees

Such situations give rise to job dissatisfaction.

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Employees have unique skills and talents

In the form of musical abilities Or artistic abilities or any sort of ability that come out of the employees

Those skills should be identified and used

make them feel that their job is interesting

But, some companies fails to identify the skills, abilities and talents of employees

Employees come up with boredom

lead to job dissatisfaction

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Q8) We Have High Encouragement For Innovations And Our

New Ideas.No of Employees Percentage (%)

Strongly Agree - -

Agree 02 10%

Neutral 18 90%

Disagree - -

Strongly Disagree - -

TOTAL 20 100%

FINDINGS:

there is less concern for the innovative ideas of employees

It is not a successful procedure for the organizational success.

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providing the comforts to employees are very important

gives rise to increase in moral

loyalty and motivation towards their jobs will increase

Facilities such as

o services to improve the health,

o efficiency,

o financial improvements and position

Absence of such services will lead to dissatisfaction among employees

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Q7) My Foods, Medical Facilities And Death Donation Is

Provided By The CompanyNO OF EMPLOYEES PERCENTAGE (%)

Strongly Agree 02 10%

Agree 17 85%

Neutral 01 05%

Disagree - -


TOTAL 20 100%

FINDINGS:

ITN employees receives much better welfare services

Employees were satisfied with the welfare services provided

to employees by the ITN Ltd.

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Q1) My Work Load And Responsibilities Assigned Fair And

Equally DistributedNO OF EMPLOYEES PERCENTAGE (%)

Strongly Agree - -

Agree 12 60%

Neutral 06 30%

Disagree 02 10%


TOTAL 20 100%

FINDINGS:

There is additional responsibility they are offered with a

lower salary scale

“No matter how difficult the job is or no matter how much the work load is as long as the employee feel the work interesting”

Boredom time with so much of duties in the job creates employees job dissatisfaction

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What is Job security?

Confident that the potential of losing probability is less

Build up by the brand image and the reputation in the society

Free of mental stress about losing the job

Employees be fully focused on their work, duties and responsibility

Directly cause a rise up in productivity of the organization. 25

Q2) I’m Confident About My Current Job SecurityNO OF EMPLOYEES PERCENTAGE (%)

Strongly Agree 14 70%

Agree 03 15%

Neutral 03 15%

Disagree - -


TOTAL 20 100%

FINDINGS:

Results obtained about the job security by the employees are acceptable

Because ITN is a government company

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Q3) I’m Pleased With The Existing Promotion Opportunities And

Performance EvaluationNO OF EMPLOYEES PERCENTAGE (%)

Strongly Agree - -

Agree - -

Neutral 08 40%

Disagree 05 25%

Strongly Disagree 07 35%

TOTAL 20 100%FINDINGS:

Employees are not satisfied with their provided promotion opportunities.

Make allowances for:o services, o Experience, o Talents and capabilities of employees

Higher the number of opportunities of reward promotions the more they are satisfied with their job.

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values, opinions and expectations of the organization

employees should be socialized with the organization

A traditional culture with old beliefs it will be very tough for the new generation to fit

lose more innovative and skill full workforce

lead to inefficiencies of the organization

Tough management to employees limits innovative ideas of employees

Employee's will not be free enough to communicate their ideas to the management28

Q10) I Accept Organization Style And CultureNo of Employees Percentage (%)

Strongly Agree - -

Agree 12 60%

Neutral 05 25%

Disagree 03 15%

Strongly Disagree - -TOTAL 20 100%

FINDINGS:

15% of the employees were dissatisfied – those 15% is among the young crowd

innovative young crowd are not comfortable with the organizational culture

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According to the gathered data Issues with job satisfaction of employees at ITN Ltd was recognized

1) Lacking in innovation due to less young ideas

2) Limits the ideas of employees to themselves due to weak co-worker relationships

3) Management has no much concern in taking use of innovative ideas of the employees

4) Management doesn’t value the efforts of employees by providing them promotions

5) Majority of the young crowd in the sample were not satisfied and not comfortable with the environment

Expect the management of the organization to trigger the actions to maintain favorable actions in terms of physical,

mental and environmental factors of employees.

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should motivate the employees

provide them satisfying salaries for their contributions.

Provide and maintain additional benefits

o Welfare services,

o Safety and health,

o Working duties,

o Job security and a beneficial working environment

provide more opportunities for promotions as an appreciation for employees

provide a friendly environment to the employees.

Create mutual respect to the management and employees

Create a good Corporation among the working teams

complaint management procedure to overcome employee related issues.

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Employee Job Satisfaction Research at Independent Television Network

Leadership & Management

Transcript of Employee Job Satisfaction Research at Independent Television Network