Dynamic CRM 軟體介紹與應用案例分享

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我們所熟悉的客戶關係管理正隨著消費者的多元新面貌產生根本性的變動,如何應用新科技來因應新趨勢,成為多數企業或是組織所面對的新挑戰。藉由本次分享,我們將介紹Microsoft Dynamics CRM 的定位與功能特性,並透過實務案例分享,探討企業或組織如何利用Dynamics CRM 平台,重新塑造客戶關係管理新價值。

Transcript of Dynamic CRM 軟體介紹與應用案例分享

  • CRM- Amazing customer experiences

  • ? Dynamics CRM

    Dynamics CRM Dynamics CRM

  • Microsoft Dynamics CRM Roadmap

  • Over 65%of new CRM customer adds are OnlineGartner SFA Magic Quadrant

    Forrester CRM Wave Report

  • In a resource- constrained environment, a user-friendly,

    collaborative and comprehensive CRM system with strong

    data analysis and reporting capabilities is essential.

    Ishbel Sterrick, Chief Financial Officer, The Smith Family

  • Non-Profit Template on Dynamics CRM

    Non-Profit Programs

    Constituent ManagementConstituent Dashboard

  • Microsoft CRM 2013 Framework

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    BrowerMobility Social

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  • Excel (1.2.3.)

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  • Microsoft CRM 2013 APP for TabletSales Dashboard

    IPad https://itunes.apple.com/us/app/microsoft-dynamics-crm/id678800460?mt=8 Windows8,8.1 Tablet http://apps.microsoft.com/windows/en-us/app/microsoft-dynamics-crm/93772212-7b72-

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  • Microsoft CRM 2013 APP for Mobile

    CRM 2013 mobile solution for phones is now available for download on Windows Phone store, iTunes and Google Play. Windows Phone Store - http://www.windowsphone.com/s?appid=bdf6ad14-8ff3-4db1-a9d5-336c50ef13eeiTunes - https://itunes.apple.com/us/app/microsoft-dynamics-crm-for/id723891307?mt=8Google Play Store - https://play.google.com/store/apps/details?id=com.microsoft.crm.crmhost&hl=en

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    LyncSkype

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    ,,,,,

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  • Microsoft Dynamics CRM

    YOUR Amazing Customer Experience Platform

  • : :

    Dynamics CRM Server

    Dynamics CRM Users (Client Access License)

    SQL Server

    Windows Server

  • Built for customer experience