Dynamic CRM 軟體介紹與應用案例分享
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Transcript of Dynamic CRM 軟體介紹與應用案例分享
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CRM- Amazing customer experiences
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? Dynamics CRM
Dynamics CRM Dynamics CRM
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Microsoft Dynamics CRM Roadmap
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Over 65%of new CRM customer adds are OnlineGartner SFA Magic Quadrant
Forrester CRM Wave Report
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In a resource- constrained environment, a user-friendly,
collaborative and comprehensive CRM system with strong
data analysis and reporting capabilities is essential.
Ishbel Sterrick, Chief Financial Officer, The Smith Family
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Non-Profit Template on Dynamics CRM
Non-Profit Programs
Constituent ManagementConstituent Dashboard
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Microsoft CRM 2013 Framework
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Microsoft CRM
OutlookCross
BrowerMobility Social
WordExcel
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CRM
LyncSkype
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Microsoft CRM 2013 Framework
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Microsoft CRM
OutlookCross
BrowerMobility Social
WordExcel
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CRM
LyncSkype
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Cross Browser
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Microsoft Outlook
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Email Email Tracking
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,Email,,
E-mail
Email Tracking
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E-mail,
Email Tracking
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E-mail,OutlookCRM
Email Tracking
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Excel (1.2.3.)
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Word EX:
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EX:
()
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Microsoft CRM 2013 APP for TabletSales Dashboard
IPad https://itunes.apple.com/us/app/microsoft-dynamics-crm/id678800460?mt=8 Windows8,8.1 Tablet http://apps.microsoft.com/windows/en-us/app/microsoft-dynamics-crm/93772212-7b72-
4aee-bc4e-b1adb7712ebe
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Microsoft CRM 2013 APP for Mobile
CRM 2013 mobile solution for phones is now available for download on Windows Phone store, iTunes and Google Play. Windows Phone Store - http://www.windowsphone.com/s?appid=bdf6ad14-8ff3-4db1-a9d5-336c50ef13eeiTunes - https://itunes.apple.com/us/app/microsoft-dynamics-crm-for/id723891307?mt=8Google Play Store - https://play.google.com/store/apps/details?id=com.microsoft.crm.crmhost&hl=en
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--Lync or SkypeMicrosoft CRM
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~
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()Outlook CRM
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()Outlook CRM
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Microsoft CRM 2013 Framework
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Microsoft CRM
OutlookCross
BrowerMobility Social
WordExcel
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CRM
LyncSkype
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,
KPI
KPI
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1 2
3 KPI 4
C
RM
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1
C
RM
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2
C
RM
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3
C
RM
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KPI 4
C
RM
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Rich-Html
(eDM)
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(eDM)
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:
(eDM)
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Microsoft CRM 2013 Framework
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Microsoft CRM
OutlookCross
BrowerMobility Social
WordExcel
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CRM
LyncSkype
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pipeline
,
Pipeline
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1 2
3 4
C
RM
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1
C
RM
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2
C
RM
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Tablet 3
C
RM
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4
C
RM
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Microsoft CRM 2013 Framework
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Microsoft CRM
OutlookCross
BrowerMobility Social
WordExcel
,,,,,
CRM
LyncSkype
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,!!
KPI
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1 2
3 KPI 4
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1
Skype,
(,),
,,,,
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2
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3
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KPI 4
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Microsoft CRM 2013 Framework
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Microsoft CRM
OutlookCross
BrowerMobility Social
WordExcel
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CRM
LyncSkype
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Microsoft CRM 2013 Framework
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Microsoft CRM
OutlookCross
BrowerMobility Social
WordExcel
,,,,,
CRM
LyncSkype
!!!!!!!
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Microsoft Dynamics CRM
YOUR Amazing Customer Experience Platform
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: :
Dynamics CRM Server
Dynamics CRM Users (Client Access License)
SQL Server
Windows Server
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Built for customer experience