Case Study webinar: Go Live in 14 days with Samanage's ITSM solution
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Transcript of Case Study webinar: Go Live in 14 days with Samanage's ITSM solution
© 2014 Samanage. All rights reserved.
© 2014 Samanage. All rights reserved.
Welcome
Webinar: Cloud Service Desk & ITAM – Go Live in 14 Days
May 13, 2014
© 2014 Samanage. All rights reserved.
Nathan RileyDirector of Account Management, Samanage
Michael Arnold
Caleb WagnonTechnology Specialist, Sheridan School District
Technology Specialist, Sheridan School District
The Speedy Presenters
© 2014 Samanage. All rights reserved.
© 2014 Samanage. All rights reserved.
We feel your pain• Did I use “password” for this password? – Don’t want
more than one secure login (Google Apps integration)
• Where’s that 500-page manual? – The software isn’t intuitive
• They’re telling me Windows ‘95 is installed. I guess I have to believe them. – Asset Management isn’t accurate and doesn’t integrate with the Service Desk
• We added 100 assets and the hamster fell out of his wheel – Solution isn’t scalable so performance and reliability become issues
• I’m livin’ the good iLife – mobile access and interface
© 2014 Samanage. All rights reserved.
Did someone call for a (ITSM) Robin?
We want to make our customers the
hero with Samanage’s ITSM tool
© 2014 Samanage. All rights reserved.
Key Facts
Founded 2007
R&D - Netanya, IsraelProduct & Engineering
HQ - Cary, NCSales, Marketing, Finance, Customer Success
FUNDED BYCarmel Ventures
Gemini Israel Ventures
480 CUSTOMERS
45 COUNTRIES
250%GROWTH YOY
Managing > 1 million assets
93 new customers in Q1 2014
2014 Service Desk Institute Best Vendor Award Finalist for Customer Service & Support
2014 Red Herring 100 North America Finalist
2014 OnDemand Top 100 “Ones to Watch”
© 2014 Samanage. All rights reserved.
WE MAKE PEOPLE HAPPY.
WE BAKE-IN SPEED.
WE’RE RICH AND TASTY NOW . . .
BUT QUICKLY ADAPT TO CHANGING TASTES.
© 2014 Samanage. All rights reserved.
Smart Clients that chose Samanage
© 2014 Samanage. All rights reserved.
Let’s go in for a closer look…
© 2014 Samanage. All rights reserved.
© 2014 Samanage. All rights reserved.
Questions& AnswersCurrent ITSM solution: We need to break up.
© 2014 Samanage. All rights reserved.
Questions& Answers
Honey-Do List (what we
needed from our next
solution):
Google Apps integration
Reliability and performance
Easy to use interface
Mobile interface
Price is right
Integration to current tools
….and also able to pick up the milk
© 2014 Samanage. All rights reserved.
Questions& Answers
Samanage is going to pump – you up!
© 2014 Samanage. All rights reserved.
Questions& Answers
Gain 1 ITSM solution in just 14 days*
* Results ARE typical – no, really!
© 2014 Samanage. All rights reserved.
Reality is20/20
© 2014 Samanage. All rights reserved.
Plug the holes in this here boat (with
Samanage)Get rid of the dead weight:
– Customers to be upgraded from Windows XP
– ~100 projectors still needing replacement
Look like superstars:
– Warranty Management
– Budget planning
– Increased productivity
– Visualization of assets, customers and problems
© 2014 Samanage. All rights reserved.
“Hard work is rewarding. Taking credit for other people’s hard work is rewarding and faster.”
-- Dilbert
© 2014 Samanage. All rights reserved.
Questions & Answers
© 2014 Samanage. All rights reserved.