Case Management @ ABB
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Transcript of Case Management @ ABB
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Vlerick Brussel 12/04/2016
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1. Agentschap Binnenlands Bestuur / Agency
for local governance
2. History & context
3. R&D project
4. Output
5. Next: project Kalliope
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1. Agentschap Binnenlands Bestuur
3
ABB
Lokaal bestuur
Steden-beleid
Inburgering/Integratie
Beleid Vlaamse
rand
Beleid Brussel
Gelijke kansen
http://binnenland.vlaanderen.be
Burger Maatschappij
Dept. Kanselarij en Bestuur IVA ABB
Ben Weyts
Sven Gatz
Liesbeth Homans
gemeenten en steden
OCMW’s
Provincies
intergemeentelijke samenwerkingsverbanden
OCMW-verenigingen
lokale openbare bedrijven
besturen van de erediensten
Politiezones
integratiediensten en -centra, Kruispunt Migratie-Integratie
sociale tolk- en vertaaldiensten
Onthaalbureaus
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History
< 2014
• As is application reaches the limits of its functionality
• As is costs-benefits out of balance
• Needs of society evolve
• Technology evolves
2014
• ABB detects new challenges
• Decision is made to replace the legacy application
• Government commision for the study is published
• Government commission is awarded
2015
• Study is delivered
• ABB decides to proceed with the realisation
• Project Kalliope is defined
…
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Context
Complex knowledge
workers
Variable business
conditions
New working conditions
Co-creating solutions,
open mindset
Solid IT foundations
Flexible applications
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Government commission
Architectural vision
Reference architecture
Technological selection
Proof of concept
implementation
Simplified core business processes
Theoretical excercise
Practical excercise Front-office
Back-office
Focus: 1. ESB 2. Business rules 3. Complex business processes 4. DMS/ECM
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Pro
of
of
co
ncep
t sc
op
e
Input
Processing
Signoff
Audit
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• Current problems
• Historical lessons AS IS
• Needs & wants
• Future challenges
• Change TO BE
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Building the reference architecture
Interviews BU workers
Creative workshops architects
Collaborative workshops
BU-IT
Pragmatic approach Done right Done rapid Honest
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Deliverables
ABB architectural principles
ABB reference architecture
Technology selection for implementation
Proof of concept implementation
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Architectural principles mmd Architectural Principles
Architecturale
principes
Business
Technologie
Data
Applicatie
Generieke open
standaarden MAGDA
principe
Informatieveiligheidsbeleid
Via services ontsluiten
Ownership
uitoefenen
Infrastructure as
a service
Internettechnologie
Standaardisatie
technische platformen
Lokale installaties
vermijden
Herbruikbare
functionele services
Maatwerk op
platformen vermijden
Loose coupling
Vereenvoudigen alvorens te
automatiseren
Standaardiseren/uniformiseren
alvorens te automatiseren
Regelgeving
volgen
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ABB r
efe
ren
ce a
rch
itectu
re
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Technology selection - criteria
General criteria
• Quality
• Balance price – quality
• Completeness of vision & future proofness
• Compliant with the VO & ABB architecture
• Complexity / ease of use
• Partners available to the VO
Eliminating criteria
• Partners available in Belgium
• Price
Components
• ESB
• ECM/DMS
• Process support & rules
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Technology selection - candidates
ESB
WSO2
Talend ESB
Jboss FSW / Jboss BPM
Oracle Service Bus
Mule ESB
Process
WSO2
Bonita / Talend BPM
Jboss BPM suite
Oracle BPM suite
Pegasystems ACM
Appian ACM
IBM: Lombardi ACM
Agilepoint ACM
Ground lion ACM
OpenText Case 360 ACM
ECM/DMS
IBM Filenet Content Mgr
OpenText
ECM: Documentum
Oracle Webcenter
MS: Sharepoint
Perceptive Software
Hyland: OnBase
Alfresco
Xerox: DocuShare
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Software selection - Choices Full stack or suite platforms undermine the modularity of the reference architecture, but they do cover more responsibilities
Suite platforms tend to be more expensive
Their take on Adaptive Case Mgmt is often from a BPM perspective. Rarely do they support CMMN.
The suites often contain an embedded DMS, BRE and ESB: great integration, but further reducing the openess and interchangeability.
Decision Modular platform
No vendor lock-in
Price!
Complex business context
Respecting the reference architecture
Pro Con
1 product, so already integrated Less transparency, less service minded
No need to select many different components
Higher price; sometimes paying for unwanted components
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Technology selection - result
ESB
BRE ACM DMS
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Proof of concept
Simplified core business process fully implemented Using the selected technology So… the concept was proven. ABB needed to decide what to do next.
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Who is Kalliope?
In Greek mythology, Calliope ("beautiful-voiced") is the muse who presides over eloquence and epic poetry; so called from the ecstatic harmony of her voice. She is spoken of by Ovid as the "Chief of all Muses.”
Calliope is one of the (many) daughters of Zeus, and one of the nine muzes in the Greek mythology. She was the muze of the heroic epos, philosophy and rethoric.
She is rumored to be the mother of Orpheus and Linus.
She was sometimes believed to be Homer's muse for the Iliad and the Odyssey. The Roman epic poet, Virgil, invokes her in the Aeneid
Inspire
Support
Enable
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What is Kalliope?
Central Comm
File cabinets and archive
Elementary services
Calculations & rules
Service external actors
Case workplace internal actors
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Roadmap
… 2015
• Study is delivered
• ABB decides to proceed with the realisation
• Project Kalliope is defined
2016
• Project Kalliope starts
• Project Kalliope delivered
• First pilot on the platform
> 2016
• Internal business applications on the platform
• Integration into Flemisch government shared services
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Kallio
pe s
co
pe
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Kalliope project
Infrastructure
Vanilla installations
Configuration & integration
Trainging & coaching
Change management
In het kort… Voorzien op 6 jaar
exploitatie Bestaande raamcontracten Duurzaam partnership Focus op kwaliteit-prijs Piloot VO VO architectuurprincipes &
RD principes respecteren
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Kalliope platform
Infrastructure
Vanilla installatio
ns
Configuration &
integration
Trainging & coaching
Change manageme
nt
Bu application X
Bu applicat
ion Y
Bu applicat
ion Z
Bu applicat
ion α
Bu application Ω
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If you can imagine it, you can achieve it If you can dream it, you can become it William Arthur Ward (1921 – 1994)