Cabin English 民 航 乘 务 英 语

付检新应用外语系旅游英语教研室

Unit Two Airline Personnel

Teaching Objectives

By the end of this unit, Students will: Gain a knowledge of the classification of airline personnel Comprehend different responsibility of airline personnel

Grasp useful words and expressions related

Part 1 Reading

Part 2 Dialogues

Part 3 Role Play

Contents

Step 1 General introduction about airline personnel Step 2 General introduction about passenger cabins Step 3 Main roles of cabin attendants Step4 New words and useful expressions

Part 1 Reading

I. Division of airline personnel

Air Traffic Controllers

Flight Crew

Cabin Crew

Step 1 Airline Personnel

Team members Flight /Cabin Service Director

Purser Cabin Attendants

II. Air Cabin Crew

Step 1 Airline Personnel

Step 2: Brief introduction of the passenger cabins

I. The Structure of a Plane

Passenger cabins are divided into three areas:

First-Class cabin: 157cm seat-pitch

Business class cabin: 107cm seat-pitch.

Economy class cabin: 62 cm seat-pitch.

II. Passenger Cabins

Step 3: Main roles of CA’s

Pre-flight briefing The procedures of CA’s work before takeoff Main roles Necessary personality traits

aerodrome controller 机场管制 air traffic controller 空管 area controller 地区管制 charter flight 包机 flight service director 主任乘务长 ground controller 地面控制人员 long haul 长途（旅行 / 运输） pre-flight briefing 飞行前准备会 public address system 广播系统 short haul 短途（旅行 / 运输）

Step 4 Words and Expressions

cross check 交叉检查 emergency equipment 急救装置 jump seat 乘务员座椅 pre-flight briefing 飞行前准备会 safety demonstration 安全演示 public relations 公共关系 seat pocket 靠背口袋

emergency chute 紧急滑梯 small folding tables 小折叠桌板 aircraft evacuation 飞机疏散

Step 4 Words and Expressions

Step 1

Useful sentences for different

situations at the airport

Step 2

Questions about the dialogues

Part 2 Dialogues

Booking and Confirmation

I'd like to reconfirm my flight. What’s your name and flight number ？ You must check-in at least one hour before.

Step 1 Useful Sentences

Requirements:

Students are required to read the dialogues quickly and discuss with group mates to find the correct answers to the following questions.

The performance of the group members will be credited.

Step2 Discussion

What is the difference between a flight service director and a purser?

Which is the working place for the flight crew and flight service crew respectively?

What is the difference between VIP and CIP? Can you give some examples?

Why is the unaccompanied child traveling alone?

Questions

Group work:

Students are required to divided into small groups and perform the role-play based on the following topics.

Credits will be granted according to the performance of each group.

Part 3 Role Play

Topics:

1. Holding a briefing

2. Attending an unaccompanied child

3. At a training class

4. After the training class

5. Checking the emergency equipment

6. At the Information Desk

Part 3 Role Play