Bringing a Culture of Wellbeing to Nonprofit Workplaces
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Transcript of Bringing a Culture of Wellbeing to Nonprofit Workplaces
How to Raise More Money without Burning Out
Beth Kanter, Master Trainer, Speaker, Author
@kanterwww.bethkanter.org
Beth Kanter: Master Trainer, Speaker, Author and Nonprofit Thought Leader
• Nonprofit Professionals• Understanding Burnout and Self-‐Care• Creating A Self-‐Care Plan• Avoiding Collaboration Overload
• Nonprofit Organizations• Leadership and Employee Engagement• Culture Change• Nonprofit Case Studies
What I’m going to talk about …..
Beth
399
Beth’s Story: Why A Book on Self-‐Care
Healthy Range
>150
Test Results
Too Much of This …
Too Much of That
A Little Bit of That
Way Too Much of This ….
Working nights and weekendsSleep deprivationNo vacation or down time
Test Results
150
Where do you find the time in your
work day?
Allen Kwabena FrompongBlack Lives MatterNYC
Happy Healthy Nonprofit Book
http://bit.ly/happyhealthynpbook
We-‐Care
Self-‐Care
Burnout is a state of emotional, mental, and physical exhaustion that occurs when we feel overwhelmed by too many demands, too few resources, and too little recovery time.
The Symptoms of Burnout
Emotional Exhaustion Cynicism DetachmentFatigue Loss of enjoymentInsomnia
PessimismForgetfulnessImpaired concentration IsolationDetachmentIncreased illnessLoss of appetite Lack of Accomplishment
Anxiety ApathyHopelessnessDepression Increased irritabilityAnger Lack of productivity Poor performance
And burnout is sneaky!
The 4 Stages of Nonprofit Burnout
Passion Driven
Passion Waning
Passion Challenged
Passion Depleted
Take Assessment: http://bit.ly/np-‐burnout
What is your stress trigger? How do you react?
What’s Your Personal Craziness Index?
Self-‐Care: Many Ways To Put On Oxygen Mask
Self-‐Care is about revitalization. It includes any deliberate and consistent habits you create to enhance your overall well being.
Tip: Protect Your Sleep
Sitting Is New Smoking
Beverly Trayner-‐Wenger
List of Standing Desk Resourceshttp://bethkanter.wikispaces.com/walk
Stand Up At Work
Tip: Walk More
We have no downtime52% of smartphone owners check their phonesa few times an hour or more.
Behavior Addiction
Tip: Unplug regularly & often
TIP: Schedule Quiet Time
Tip: Take Real Vacations
• What is one self-‐care habit you want to build into your work/life starting this week?
Mindful Moment
From Self-Care to WE-Care
● Culture ● Employee Engagement● Programs and Activities● Nudges and Cues● Policies, Strategy
Changing An Organizational Culture That Eats French Fries for Breakfast
Organizational leaders model self-‐care and don’t ridicule it, ignore it, or give lip service
When employees are engaged in creating a culture of we-‐care or else there will be either a steak and scotch rebellion or frequent self-‐care abusers
Not a quick fix with tactics or activities, requires patience
Avoid Quick Fixes
Wellbeing Is Embedded in the Culture
Crisis Response Network:Listen and Engage Employees to Shift the Culture
1: FunctioningDo people have what they need to do their job?
2: FeelingsDo people feel appreciated and respected?
3: FriendshipDo people feel connected to one another?
4: ForwardDo people feel like they have opportunities for growth?
5: FulfillmentDo people feel like they are inspired and working towards a higher purpose?
Laura Putnam – 5 F’s Framework
United Way in South Dakota: Moving Together
• Twice daily all staff walk or movement
• Started with listening and engaging with employees
• Wellness coaching and experiment 10 years ago
• Now part of culture
Hazon: Leverage Staff Champions
Wednesday Afternoon Weekly Walk-‐After lunch for 20 minutes to energize and build community
Building A Movement Inside Your Organization
This is bunch of woo woo
What’s the ROI of Happy and Healthy?
Your Executive Director
Communal Meals: Crockpot Mondays
• Fewer absences and sick days• Lower healthcare costs• Higher employee work satisfaction and
retention • Ability to attract top talent when recruiting for
jobs• Higher productivity• Greater ability to handle stressful situations• Ability to meet and exceed milestones• Motivated, resilient workers• Better brand ambassadors• Responsive and engaged staff
Return on Investment
Get Started Now!
• Be open about self-care.• Staff meeting to do
assessments and create self-care plans
• Accountability buddies• Make small changes and
offer reward/praise• Does not have to cost a
lot of money
The Happy Healthy Nonprofithttp://bit.ly/happyhealthynpbook
• Does your organization’s culture amplify stress or nurture well-‐being? How can you do more of the latter?
Mindful Moment
Summary• Self-‐care is not just about kale smoothies and massages, it is part of doing the work• Bringing well being into the workplace is all about culture change• A culture of well being requires leadership and employee engagement• Quick fixes don’t work• Benefits include recruiting top talent, retention, reduced health costs, and more• Start practicing self-‐care and start the discussion in your workplace
Technology Wellness in the Nonprofit Workplace
Collaborative Tech Overload
● Burnout from too many e-‐mails, meetings, and collaborative tech tools that limits our ability to get stuff done
● More connectivity externally and more collaboration internally is positive, but can lead to being “overwhelmed”
● Research shows that today’s office worker spends 90% of their time engaged in tasks with other people.
Research Source: Rob Cross, Adam Grant
● 15% of organization time is spent in meetings
● Four hours a week for status update meetings
● There are an estimated 11 millions a day in America
● US businesses waste more than $37 billion year in unproductive meetings
Source: NY Times, “Meeting is Murder”2/28/16Fuze Infographic on Meetings
Is this familiar?
• Long work week• Come home to realize you didn’t get stuff done
• You start doing solo work in evenings and weekends
• You don’t do it because you are too exhausted
Take the Assessment
Planning People
Priorities Present
Solution: The Four P’s
Planning People
Priorities Present
Planning: Structure and RitualsAssessment
1. Our team has a clear sense of what’s ahead each month2. We stick to deadlines and commitments and rarely let things fall through the cracks3. My team or organization has a clear policy about sending after hours emails4. My team uses cloud software for collaboration and has a well mapped out workflow
and training for all users0-‐8
What’s your score? 0=No, 1=Sometimes 2=YesAdd it up your answers
Tips to Improve Planning
● Make Solo Time Part of Your Team Culture● Use Look-‐Ahead Rituals
Tips to Improve Planning
● Clearly Define Workflow for Online Collaboration Platforms and Training
● Adopt Formal Practices Around Team Emails
People: How You Relate To OthersAssessment
1. I am comfortable saying no, negotiating requests, and making requests of others.2. I stay away from gossip, office politics, and drama3. Our team communicates precisely via email and online collaboration tools4. Our team has an effective approach to integrating remote and on-‐site staff for
meetings and collaboration
What’s your score? 0=No, 1=Sometimes 2=YesAdd it up your answers
0-‐8
Tips to Improve
● Set a Statute of Limitations on People Frustrations● Say NO, But Enforce Boundaries With Grace
Tips to Improve People
● Write emails that are precise● Create a remote working charter for your team
Subjects w/Keywords [ACTION] [SIGN][DECISION] [CORD][INFO]Bottom Line Up Front (BLUF)Fewer WordsLink to Attachments
Priorities: How You Spend Your Time
1. We spend time working on key priorities and goals that move the needle for our organization, our team, or my own performance and growth.
2. I complete tasks even when I don’t want to do them.3. My organization or team has clear rationales for how we use our time4. I understand and accept the trade-‐offs that I make when choosing how to spend my
time.
What’s your score? 0=No, 1=Sometimes 2=YesAdd it up your answers
0-‐8
Tips to Improve
● Do A Trend-‐Line View Reflection with Your Team● Rethink Status Updates Meetings
Tips to Improve
● Don’t schedule hour meetings by default
Being Present: How You Focus and Pay Attention
1. Our team schedules work according energy levels2. Our team is focused and engaged in meetings and not multi-‐tasking3. We have distraction free environment and time needed to complete the things that
require focus or strategic thinking.4. When I have free time, I know how to use it productively or restoratively.
What’s your score? 0=No, 1=Sometimes 2=YesAdd it up your answers
0-‐8
Tips to Improve
● Team wide analysis of most productive times during day● Have explicit team or organization policy about white space or
maker time
Tips to Improve
● Device free zones in your workplace● Meeting policy about use of devices to avoid “technoference”
Thank you!
www.bethkanter.org
The Happy Healthy Nonprofithttp://bit.ly/happyhealthynpbook