Brands, Community And Adikt2 Engl

38
Brands, consumers and social media Get & increase your Social Capital www.adikt2.com Personnel & Confidentiel – Propriété d’Adikt2 2009

Transcript of Brands, Community And Adikt2 Engl

Page 1: Brands, Community And Adikt2 Engl

Brands, consumers and social media Get & increase your Social Capital

www.adikt2.com

Personnel & Confidentiel – Propriété d’Adikt2 2009

Page 2: Brands, Community And Adikt2 Engl

«Do not write about the stuff you sell. Write to the people to whom you sell.»

Nick Usborne – Web marketing Consultant - writer

Personnel & Confidentiel – Propriété d’Adikt2 2009

Page 3: Brands, Community And Adikt2 Engl

On the web, you’ve got choices, choices … always more choices

Personnel & Confidentiel – Propriété d’Adikt2 2009

Page 4: Brands, Community And Adikt2 Engl

And a lot of …

Personnel & Confidentiel – Propriété d’Adikt2 2009

Page 5: Brands, Community And Adikt2 Engl

But also a lot of intrusion

Personnel & Confidentiel – Propriété d’Adikt2 2009

Page 6: Brands, Community And Adikt2 Engl

«Telling and selling is dead» Jim Stengal – Chief Global Marketing Officer – P&G

Personnel & Confidentiel – Propriété d’Adikt2 2009

Page 7: Brands, Community And Adikt2 Engl

So ?

Personnel & Confidentiel – Propriété d’Adikt2 2009

Page 8: Brands, Community And Adikt2 Engl

No Ads

Personnel & Confidentiel – Propriété d’Adikt2 2009

Page 9: Brands, Community And Adikt2 Engl

Personnel & Confidentiel – Propriété d’Adikt2 2009

76%Of consumers do not beleive companies tell the truth in their advertising campaign.

Yankelowich

Page 10: Brands, Community And Adikt2 Engl

Personnel & Confidentiel – Propriété d’Adikt2 2009

69%Of consumers are interested in advertising blocking technology.

Page 11: Brands, Community And Adikt2 Engl

+50%Of purchase intention come from Word Of Mouth (WOM)

Personnel & Confidentiel – Propriété d’Adikt2 2009

Page 12: Brands, Community And Adikt2 Engl

10%Of buyers influence the other 90%

Personnel & Confidentiel – Propriété d’Adikt2 2009

Page 13: Brands, Community And Adikt2 Engl

On the web, people regroupe according to their affinities

They listen to each other

Give advices and tips

And influence one another

Personnel & Confidentiel – Propriété d’Adikt2 2009

Page 14: Brands, Community And Adikt2 Engl

Personnel & Confidentiel – Propriété d’Adikt2 2009

Page 15: Brands, Community And Adikt2 Engl

Friends

TRUST

Personnel & Confidentiel – Propriété d’Adikt2 2009

Page 16: Brands, Community And Adikt2 Engl

TRUST

Personnel & Confidentiel – Propriété d’Adikt2 2009

Page 17: Brands, Community And Adikt2 Engl

TRUST

Personnel & Confidentiel – Propriété d’Adikt2 2009

Page 18: Brands, Community And Adikt2 Engl

TRUST

Personnel & Confidentiel – Propriété d’Adikt2 2009

Page 19: Brands, Community And Adikt2 Engl

TRUSTConnections + Time =

SOCIAL CAPITAL

Without Social Capital

No Credibility

Personnel & Confidentiel – Propriété d’Adikt2 2009

Page 20: Brands, Community And Adikt2 Engl

AND BRANDS ?

Personnel & Confidentiel – Propriété d’Adikt2 2009

Page 21: Brands, Community And Adikt2 Engl

«Brands are already a subject of conversation on all social networks»

Georges Edouard Dias – SVP e-business & new media – L’Oréal

Personnel & Confidentiel – Propriété d’Adikt2 2009

Page 22: Brands, Community And Adikt2 Engl

7 TIPS

To create a new relationship with its

consumers

Personnel & Confidentiel – Propriété d’Adikt2 2009

Page 23: Brands, Community And Adikt2 Engl

#1 LISTEN

Open yourself to the interest of the end users without focusing on your

brand

I’m listening

Personnel & Confidentiel – Propriété d’Adikt2 2009

Page 24: Brands, Community And Adikt2 Engl

#2 DIVE IN

Become part of the community you SERVE

Personnel & Confidentiel – Propriété d’Adikt2 2009

Page 25: Brands, Community And Adikt2 Engl

#3 HUMANIZE

Give a face to the Men behind your brand

Personnel & Confidentiel – Propriété d’Adikt2 2009

Page 26: Brands, Community And Adikt2 Engl

#4 SURPRISE

Create enriching, unique, exclusive and

personalized experiences

Personnel & Confidentiel – Propriété d’Adikt2 2009

Page 27: Brands, Community And Adikt2 Engl

#5 GIVE AWAY

The more you give away, the more you increase your SOCIAL CAPITAL

Personnel & Confidentiel – Propriété d’Adikt2 2009

Page 28: Brands, Community And Adikt2 Engl

#6 BE CONTAGIOUS

SOCIAL CAPITAL

Is effective only if it flows

Personnel & Confidentiel – Propriété d’Adikt2 2009

Page 29: Brands, Community And Adikt2 Engl

#7 YOUR FANS

Your FANS are your

SOCIAL CAPITAL

They carry the values of your Brand, your Products,

and your Company

Personnel & Confidentiel – Propriété d’Adikt2 2009

Page 30: Brands, Community And Adikt2 Engl

#1 LISTEN

#2 DIVE IN

#3 HUMANIZE

#4 SURPRISE

#5 GIVE AWAY

#6 BE CONTAGIOUS

#7 YOUR FANS

JI’m listening

Personnel & Confidentiel – Propriété d’Adikt2 2009

Page 31: Brands, Community And Adikt2 Engl

Personnel & Confidentiel – Propriété d’Adikt2 2009

Barack ObamaRaised more than 1 million members on his own social network My.BarackObama.com and was the most viewed on Youtube in 2008 with 19 000 000 views. He used social network to treat people like friends, mobilize support and win the US Presidency.

Page 32: Brands, Community And Adikt2 Engl

Personnel & Confidentiel – Propriété d’Adikt2 2009

Tiger Woods - EAA fan of the video game Tiger Woods PGA Tour 08 found a bug of Tiger Woods walking on water. He posted the video which was seen more than 600 000 times.Electronic Art (EA) picked up the buzz and shoot a video of real Tiger Woods walking on water, saying it was not a bug but just that he was really good.2 700 000 views just by engaging a FAN. Smart and simple

Page 33: Brands, Community And Adikt2 Engl

Personnel & Confidentiel – Propriété d’Adikt2 2009

«This is the era of customer participation. The old model was « informing, persuading and reminding », the new model is « demonstrating, involving and empowering »»

Mitch Mathews – Head of Marketing - Microsoft

Page 34: Brands, Community And Adikt2 Engl

Fidelity WOM SOCIAL CAPITAL Credibility

You work on the fidelity to your Brand which is the starting point of our work to

increase your SOCIAL CAPITAL

Personnel & Confidentiel – Propriété d’Adikt2 2009

Page 35: Brands, Community And Adikt2 Engl

Adikt2 builds communities of FANS

Personnel & Confidentiel – Propriété d’Adikt2 2009

Page 36: Brands, Community And Adikt2 Engl

«Internet is not a media, people are. Fans are the your best web marketing tool ; all you need to do is engage the conversation, learn and respond to their love of your brand»

Alexandre Mayaud – Founder & CEO– Adikt2

Personnel & Confidentiel – Propriété d’Adikt2 2009

Page 37: Brands, Community And Adikt2 Engl

Personnel & Confidentiel – Propriété d’Adikt2 2008

REACH OUT TO YOUR FANS

They’re waiting for YOU !

Personnel & Confidentiel – Propriété d’Adikt2 2009

Page 38: Brands, Community And Adikt2 Engl

Personnel & Confidentiel – Propriété d’Adikt2 2008

CONTACT US

In Paris:Alexandre MayaudFounder - CEO+33 (0)6 71 01 02 [email protected]

In New YorkJeffrey BlumAssociate - [email protected]

Personnel & Confidentiel – Propriété d’Adikt2 2009