Bala Subramanian h
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Transcript of Bala Subramanian h
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Submitted by,
P. BalaSubramanian
F1 Batch
Staff in ChargeMr. Vasanth
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I am feeling great for the strong support and theguidelines provided to me by my Hospitality staffMr.
Vasanth who helped me through this Hospitality class tomake me as perfect. I am really thankful to him.
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y The Company was established in 1902
y First hotel, The Taj Mahal Palace &Tower, Mumbai, in 1903.
y
From the 1970s to the present day, theTaj Group has played an important rolein launching several of India's keytourist destinations.
TheTaj Group has a
philosophy of
Personalized service
excellence
Innovative means of
improving service
quality.
Taj Hotels
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y Taj Exotica is our resort and spa brandfound in the most exotic and relaxing
locales of the world.
y Taj Safaris are wildlife lodges that allowtravelers to experience the unparalleledbeauty of the Indian jungle amidst
luxurious surroundings.y UpperUpscale Hotels provide a new
generation of travelers a contemporaryand creative hospitality experience that
matches their work-hard play-hardlifestyles.
Taj Hotels
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y The Gateway Hotel (upscale/mid-market full service hotels and resorts) is a
pan-India network of hotels and resortsthat offers business and leisure travelersa hotel designed, keeping the modernnomad in mind.
y Ginger (economy hotels) is ourrevolutionary concept in hospitality forthe value segment. Intelligently
designed facilities, consistency andaffordability
Taj Hotels
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Taj Air an exclusive charter service thatoffers travelers higher levels of
y safety,
y efficiency and
y
reliability in the comfort of their veryown aircraft.
In addition to the
existing fleet
ofFalcon 2000
jet aircrafts,Taj Air
has expanded to abrand new Falcon
2000LX jet.
Taj Hotels
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y Marriott International is a worldwideoperator and franchisor of a broadportfolio of hotels and related lodgingfacilities.
y 3,150 lodging properties located in theUnited States
y
67 other countries and territories.
Headquarters Bethes
da, Maryland,
United States
Chairman-J. W. "Bill"
Marriott, and CEO
Vice Chairman -
William J. Shaw
President - Arne M.Sorenson
Marriott
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y On July 19, 2006 Non Smoking Area
y On November 11, 2010, Announced plansto add over 600 hotel properties by 2015.
y It plans to have 100 hotel properties inIndia and other countries include Chinaand Southeast Asia.
Terrorist attacks
Several Marriott hotels
around the world have
been the target of
bombings.
Marriott World Trade
Center, indirectly
destroyed during
the September 11, 2001
attacks
2003 Marriott Hotel
bombing
2008 Islamabad
Marriott bombing
2009 Jakarta bombings
Marriott
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y PRE ARRIVAL STAGE :
During the mode of reservation all the details such as Nationality, Purposeof Visit are taken down and Passport details/Credit card details are takenin order to Guarantee the reservation
y
ONARRIVAL STAGE :
Airport Pickup/Luggage counted
Welcoming the guest by the staffs and any one of the higher officials in thehotel
Welcome drink served/Reservation Verification
Demo of handling the key cards
Luggage Counted/Bell takes the luggage to the room
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ON STAY:y Various types of services was provided to the guest
according to their food/meal.
y Floor limit
y
Currency Convertors
DEPARTURE STAGE :Preparing bills/various usages of the guest are calculated
Bell boy carries the guest luggage to the lobby.
Mode of payment Cash/Card/Travellors Cheque/AgentCoupon
AFTERDEPARTURE STAGE :A message via e-mail orphone to be sent to the customer inorder to Thank
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y Budjet:. All rooms have been refurbished andinclude all the superior room guest amenities.
y Sometimes called as Economy Hotels
y Limited Service hotels
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Luxury
y 950 sq ft
y
1 bedroom + 1drawing room + 1dining room + 1 hallroom + 1 bathroom
y Centralized A/Cy Electronic Safes
y 1250 sq ft
y 2 bedroom + 1 drawing
room + 1 dining room +2 bathrooms
y 2 TVs (LCD / Plasma)
y Telephone
y Mini bary Centralized A/C
y Electronic Safes
Semi Luxury
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Advantages
y More services provided
y More comfort
y Hotels are designedaccording to the variouspeople needs
y
Internet reservationfacility
y Privacy/Security
y More competitive
y Costly
Disadvantages
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Advantages
y Reduced staff
y Reduced cost
y Easy Access
y Internet Connectivity
y History of Storage
y Remote Access
y D
istributed databasesharing
y Efficiency andflexibility
y System Failure/DataCrash
y Error in data entry
y Quite Costly toimplement
y
Maintenance costy Security
Disadvantages
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y After a period of ten years(app.,), probably I will be ina position of Duty Manager in a reputed Organization
y Because it is not quite easy to get into a Duty manager
position without any experiencey Hotel Industry has different Hierarchy levels.
y It takes a span of time to get promoted to acommanding position
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y As for Tourism, Travel & Tourismcompetitiveness report 2009 by the
World Economic Forum, India wasranked 11th in Asia Pacific region and62nd overall
y The demand for travel and tourism in
India is expected to grow by 8.2%between 2010 and 2019
Future ofHospitalityIndustry
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y Capital investment in India's travel andtourism sector is expected to grow at8.8% between 2010 and 2019
y According to World Travel & TourismCouncil (WTTC), the growth inhospitality industry is pegged at 15%every year with 1, 50,000 hotel roomsover the next couple of years.
Future ofHospitalityIndustry
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