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INTRODUCTIONTOHOSPI�

TALITY��e

The Sixth Edition of Introduction to Hospitality focuseson hospitality operations while offering a broad� compre�

hensive foundation of current knowledge about theworld�s largestindustry� The text is organized into five sections� the hospitalityindustry and tourism� lodging� restaurants� managed services� andbeverages� recreation� theme parks� clubs� and gaming entertain�ment� andassembliesandeventmanagement� Eachsectionincludesinsight fromindustryprofessionals� containsup�to�date informationon career opportunities� and includes many examples illuminatingcurrent industry trends and realities� Extensively revised and up�dated� thiseditioncontainsnewphotos� newpagelayouts� andnewcoverageon topics ranging fromsustainability toglobalization�

Contents

PARTI� INTRODUCINGHOSPITALITY

ANDLODGING

Ch� IntroducingHospitalityCh� TheHotel BusinessCh� RoomsDivisionOperationsCh� FoodandBeverageOperations

PARTII� BEVERAGES�RESTAURANTS

ANDMANAGEDSERVICES

Ch� BeveragesCh� TheRestaurant BusinessCh� RestaurantOperationsCh� ManagedServices

PARTIII�TOURISM�RECREATION�

ATTRACTIONS�CLUBS�AND

GAMING

Ch� TourismCh� Recreation Attractions and

ClubsCh�� GamingandEntertainment

PARTIV�ASSEMBLIES�EVENTS�

ATTRACTIONS�LEADERSHIP

ANDMANAGEMENT

Ch�� Meetings Conventions andExpositions

Ch�� Special EventsCh�� Leadership

����

� � � JohnR�Walker�University of South Florida� � � � � � � � � � � � � � � � � � � �� � � ���� � � � ���� � � � � � �ISBN���� ������������ ISBN���� ���������

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FOUNDATIONSOFLODGING

MANAGEMENT��e

Features�

�� New�Expandedauthor team� IncludesAllishaA�Miller� thecoau�

thorof PearsonEducation�s FrontOfficeManagement Simulation

online trainingprogram�

�� New� Chapter �� The Front OfficeManagement Simulation�

� New� LodgingGoesGreen feature�

�� Covers small hotels� not just larger ones�

� Identifies anddefines lodging language�

Contents

Ch� Introduction to the Lodging

Industry

Ch� TheStructureof the Lodging

Industry

Ch� Guest Service in the Lodging

Industry

Ch� Managing LodgingOperations

Ch� Staffing the LodgingOperation

Ch� The FrontOfficeDepartment

Ch� TheSales andMarketing

Department

Ch� TheHousekeepingDepartment

Ch� TheMaintenanceDepartment

Ch� FoodService andMeeting

Management in Limited�Service

Hotels

Ch�� FoodandBeverageOperations�

Full�ServiceHotels

Ch�� Hotel Accounting

Ch�� Safety andSecurity

Ch�� Careers in the Lodging Industry

Ch�� The Front OfficeManagement

Simulation FOMS�

� � � DavidK�Hayes�full time author�consultantJackD�Ninemeier�MichiganStateUniversity

AllishaA�Miller�DearbornHeights�Michigan

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