2 _

Spring2007.4.29 Q & A6 .

5 .4 .3 .2 .1 .

Spring2007.4.29 Q & A6 .

5 .4 .3 .2 .1 .

Spring2007.4.29

Spring2007.4.29

1.

2.

3.

4.

5.

6.

7.

Spring2007.4.29 Q & A6 .

5 .4 .3 .2 .1 .

(Warmth) (Genuineness) (Acceptance) (Respect) (Support)

Spring2007.4.29 Q & A6 .

5 .4 .3 .2 .1 .

1. 2. 3. 4. 5. 6. / 7. / 8. 9.

. . 1 . 2 . 3 . 4 . 5 . 6 . 7 . .

_ 1 1 .

2 . (1 ) 4 5 6 0 (2 ) 15~ 30 (3 ) (4 )

_ 2 3 . (1 ) (2 ) (3 ) (4 ) (5 )

4 . Is yo ur EQ re a d y

_ 1

A 1 . 2 .

_ 1

B 1 . - 2 . - 3 . - 4 . - 5 . -

_ 2

1 . 2 .

3 .

_ 3

1 . 2 . (1 ) (2 ) (3 ) / (4 )

_ 4

A

_ 4

B

/ / /

_ 5

1 Be g inning 2 Ac tive Lis te ning 3 Pa ra p hra s e 4 Re fle c tio n o f fe e ling 5 Emp a thy 6 Co nc re te ne s s

Re fle c tio n o ffe e ling

X O

XX

Emp a thy

X O

Co nc re te ne s s

_ 6

1 Le a d ing 2 Que s tio ning 3 Cla rifying 4 Re p e a ting 5 S ile nc e

1 . 2 . 3 .

Que s tio ning 1 .

2 .

3 .

4 .

Cla rifying

1 . 2 .

3 .

4 .

_ 7

?

/

Co

K

Co

Cl

Co

X O

_ 7

1 . Info rma tio n g iving 2 . Go a l S e tting fo r p ro b le m s o lving 3 . Ho me wo rk 4 . S e lf d is c lo s ure

Info rma tio n g iving

9:30

X O

s e lf d is c lo s ure

Co

Co

X O

_ 1

Termination / /

Follow up - e ma il / /

_ 2

Referral / / OO 104

. C C

meeting

X O

Re fe rra l

XX YY

X O

Spring2007.4.29 Q & A6 .

5 .4 .3 .2 .1 .

Ob

CICo

( ) Wa rmth ( )Ge nuine ne s s ( ) Ac c e p ta nc e ( )Re s p e c t ( )S up p o rt

. . 1 . 2 . 3 . 4 . 5 . 6 . 7 . .

_ 5

1 Be g inning 2 Ac tive Lis te ning 3 Pa ra p hra s e 4 Re fle c tio n o f fe e ling 5 Emp a thy 6 Co nc re te ne s s

_ 6

1 Le a d ing 2 Que s tio ning 3 Cla rifying 4 Re p e a ting 5 S ile nc e

_ 7

1 . Info rma tio n g iving 2 . Go a l S e tting fo r p ro b le m s o lving 3 . Ho me wo rk 4 . S e lf d is c lo s ure

Ob

CICo

Ob

CICo

Observation Form I_1

ClCoClCo

Observation Form I_2

ClCoClCo

Observation Form II_1

Co

Co

Cl

Co

Observation Form II_2

Co

Co

Cl

Co

Spring2007.4.29 Q & A6 .

5 .4 .3 .2 .1 .

1 . , ?

2 . ?

3 . :

Slide 1Slide 2Slide 3Slide 4Slide 5Slide 6Slide 7Slide 8Slide 9Slide 10Slide 11Slide 12Slide 13Slide 14Slide 15Slide 16Slide 17Slide 18Slide 19Slide 20Slide 21Slide 22Slide 23Slide 24Slide 25Slide 26Slide 27Slide 28Slide 29Slide 30Slide 31Slide 32Slide 33Slide 34Slide 35Slide 36Slide 37Slide 38Slide 39Slide 40Slide 41Slide 42Slide 43Slide 44Slide 45Slide 46Slide 47Slide 48Slide 49Slide 50Slide 51Slide 52