140828 creativity problem solving for senior engineers/scientists in a government department, Hong...
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Annita Mau 繆少群 [email protected] 28 Aug 2014 Innovative Problem Solving in the Workplace for a Govt Dept 創意解難
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A presentation given to 40 senior engineers, scientists in a government department in Hong Kong. They attended a one day workshop, hoping to reframe their mindset and approach in work life problems using creativity. The feedback from participants are extremely good.
Transcript of 140828 creativity problem solving for senior engineers/scientists in a government department, Hong...
Annita Mau 繆少群
28 Aug 2014
Innovative Problem Solving in
the Workplace for a Govt Dept
創意解難
今日?
今日
O由創意到創新
O創意力
O創意解難
O創意遊戲
甚麼是創意?
甚麼是創新?
創 意 之 旅
“Life is trying things to see if they work." Ray Bradbury
When you come to a roadblock,
take a detour. -Mary Kay Ash
It's not that I'm so smart, it's just
that I stay with problems longer. - Albert Einstein
Creative Problem Solving
is not a destination….. It is a journey….
“Life is a continuous exercise in
creative problem solving.”
-Michael J. Gelb
Mind gym: exercises
遊戲1
O2分鐘內
O想出萬字夾有甚麼用途?
O愈多愈好
遊戲2
O以下那個圖型跟其他圖型不相同?為甚麼?
遊戲2
O以下那個圖型跟其他圖型不相同?為甚麼?
遊戲3
O假如房間內本來是直線變成曲線, 有甚麼改善?
遊戲4
O聯想這些圖型代表甚麼?
遊戲4
O聯想這些圖型代表甚麼?
遊戲5
O憑記憶,用筆畫出放在家中任何一個鐘的鐘面設計?
遊戲6
O你是營業員, 如何推銷下列新創意產品?
1. 玻璃保齡球
2. 水泥枕頭
遊戲7
O外出午餐時, 發現一件從未見過的事
午飯時間
遊戲7
O外出午餐時, 發現一件從未見過的事
O流暢力
O變通力
O彈力
O聯想力
O敏銳力
O精進力
O觀察力
解決問題 ......
解決問題四步曲 Donald Treffinger
• Divergent thinking 找尋事實 Facts finding
• Convergent thinking 找尋問題 Problem finding
• Divergent thinking 找尋意念 Ideas finding
• Convergent thinking 找尋答案 Solution finding
A new public middle school in
Ohio
1. 找尋事實 Facts finding: How does sound travel
through materials? What materials reduce noise the
most?
2. 找尋問題 Problem finding: Anticipating all potential
pitfalls so their designs are more likely to work
3. 找尋意念 Ideas finding: Drapes, plants, large kites
hung from the ceiling which baffle sound. Masking
the sound by playing the sound of a gentle
waterfall
4. 找尋答案 Solution finding: Which ideas were the
most effective, cheapest, aesthetically? Fiberglass
absorbed sound the best but would not be safe.
Would an aquarium with fish be easier than water-filled panes?
Group exercise
假如你是一家環保顧問公司……
解決問題四步曲
• Divergent thinking 找尋事實
Facts finding
遊戲8
O畫一個直徑5 cm的圓圈,
用筆將圓圈塗滿
遊戲9
O你對圖中手推車設計的意見
遊戲9
O你對圖中手推車設計的意見
遊戲10
O下列那樣東西跟其他東西不同?
袋子
杯子
O過往經驗、習慣、假設
O負面批評
O執著正確
解決問題 ......
解決問題四步曲
•Divergent thinking
找尋事實
Facts finding
•Convergent thinking
找尋問題
Problem finding
創意工具?
Brainstorming Alex Osborn
Useful when
O You need to break out of established patterns
of thinking
O You want to develop new ways of looking at
things
O You need to develop new opportunities
O You want to improve the service you offer
O Try to open up possibilities, break down wrong
assumptions
Judgment, analysis, criticism
遊戲1
O2分鐘內
O想出萬字夾有甚麼用途?
O愈多愈好
Brainstorming
Individual
O Wide range of ideas
O No need to worry about people
ego and opinions
O More freely creative
O Use mind mapping
Group
O Effective as it uses the
experience and creativity of all
members
O Another member creativity and
experience can take the first
member idea to the next stage
O Develop ideas in more depth
O Risky for individuals
O Valuable but strange
suggestions may appear stupid
at first sight
O Therefore, facilitator is important
Tony Buzan
Attribute listing
To develop a new product, new service
解決問題四步曲
• Divergent thinking 找尋事實 Facts finding
• Convergent thinking 找尋問題 Problem finding
• Divergent thinking 找尋意念 Ideas finding
創意工具?
Keep a Happy Notebook to
Synthesize ideas
Rem
ember to In
vent
the Post-It Note
Tomm
orrow!!
Need
a glue tha
t's
not very sticky
®
“Chance favours the prepared mind.”
–Louis Pasteur
還有……
OSWOT
OGrid Analysis (柵欄分析法)
OPaired Comparison Method (成對比較分析法)
ODecision Tree (決策樹)
解決問題四步曲 Donald Treffinger
• Divergent thinking 找尋事實 Facts finding
• Convergent thinking 找尋問題 Problem finding
• Divergent thinking 找尋意念 Ideas finding
• Convergent thinking 找尋答案 Solution finding
解決問題四步曲
找尋
事實
找尋
問題
找尋
意念
找尋
答案
Group presentation
Ideas
Skills Mindset
O好奇心
O挑戰心
O冒險心
O恆心
O善心 (正向的心)
甚麼是創意?
甚麼是創新?
創意?
http://onefunnyjoke.com/2013/10/05/%E5%AE%8C%E
5%85%A8%E7%84%A1%E7%94%A8%E3%80%81%E5%AE
%8C%E5%85%A8%E6%83%A1%E6%90%9E%E7%9A%84%
E6%97%A5%E6%9C%AC%E7%8F%8D%E9%81%93%E5%8
5%B7/
創新?
http://onefunnyjoke.com/2013/07/10/10%E5%80%8B%
E8%A9%AD%E7%95%B0%E4%BD%86%E5%85%B6%E5%A
F%A6%E9%82%84%E9%A0%97%E5%AF%A6%E7%94%A8
%E7%9A%84%E6%97%A5%E6%9C%AC%E5%95%86%E5
%93%81/
創新……
解決問題 ......
希慎廣場@空中花園
Last challenge …
or the first challenge …
OBefore leaving the
room...
請將下列的九個點連起來，
最多不能超過四條直線。
筆不能離紙，而且畫過的線不能再重複經過。
At last…
記住問多D問題
Books
Gelatt, H.B., (1991) Creative Decision Making, UK: Kogan Page.
Johnson, Steven, (2010) Where Good Ideas Come From, USA: Riverhead.
Lehrer, Jonah, (2012) Imagine: How Creativity Works, US: Houghton Mifflin Harcourt.
Michalko, M. (1991) Thinkertoys, USA: Ten Speed Press.
500 Ways to change the World, Global Ideas Bank, 2005
All books of Edward de Bono
詹宏志 (1996) 「創意人」台北: 麥田出版.
賴聲川 (2011) 「創意學」台北: 天下出版.
Web sites
http://en.wikipedia.org/wiki/Problem_solving
http://schoolnet.gov.mt/thinkingskills/thinkingtools.htm
http://www.learnerslink.com/SixThinkingHats.htm http://www.brainstorming.co.uk/quotes/creativequotations.html http://www.debonosociety.com Shop http://www.lostnfound.hk/ Apps Creative Ideas
參考書目、網站、商店、Apps
