国际货代物流英语 Week 2. Dialogue 1 Introduction to Logistics Company New Words and Phrases...

国际货代物流英语国际货代物流英语Week 2Week 2

Dialogue 1 Introduction to Dialogue 1 Introduction to Logistics CompanyLogistics CompanyNew Words and PhrasesNew Words and Phrases

container container n. n. 集装箱集装箱 transportation transportation n. n. 运输运输 warehouse warehouse v.v. 仓储，储存仓储，储存 consolidation consolidation n. n. 集货，配货集货，配货 freight freight n. n. 运输，运费运输，运费 forward forward v. v. 发送，递送发送，递送

Dialogue 1 Introduction to Dialogue 1 Introduction to Logistics CompanyLogistics Company

optimize optimize v. v. 优化，充分利用优化，充分利用 demonstration demonstration n. n. 运营运营 utilization utilization n.n. 利用利用 pickup and delivery pickup and delivery 货物交接货物交接 customs clearance customs clearance 通关，清关通关，清关 plunge… into action plunge… into action 把……投入把……投入


（（ Li Jian, the sales representative of ZhLi Jian, the sales representative of Zhongji Shipping company, is talking with Erik,ongji Shipping company, is talking with Erik, A potential customer. A potential customer. ））

LiLi ：： Welcome to our company, Mr. Erik. Nice tWelcome to our company, Mr. Erik. Nice to meet you.o meet you.

ErikErik ：： Me too.Me too. LiLi ：： Mr. Erik, my name is Li Jian. Here is my caMr. Erik, my name is Li Jian. Here is my ca

rd. I’m willing to introduce my company.rd. I’m willing to introduce my company. ErikErik ：： Thank you for a lot of care. Thank you for a lot of care.


LiLi ：： Our business covers import and exOur business covers import and export container transportation and agencport container transportation and agency, door to door pickup and delivery, custy, door to door pickup and delivery, customs clearance, warehousing and consolioms clearance, warehousing and consolidation.dation.

ErikErik ：： I see. I see. LiLi ：： Zhongji has become one of the marZhongji has become one of the mar

ket leaders in China’s freight forwardinket leaders in China’s freight forwarding and logistics industry today.g and logistics industry today.


ErikErik ：： Uh-huh.Uh-huh. LiLi ：： We have helWe have hel

ped Ford to subsped Ford to substantially reduce ltantially reduce logistics costs.ogistics costs.

ErikErik ：： Please exPlease explain in detail.plain in detail.


LiLi ：： Of course, that was one of the best Of course, that was one of the best results achieved in the beginning of the results achieved in the beginning of the 2000s.2000s.

ErikErik ：： One of the best results? In what wOne of the best results? In what way?ay?

LiLi ：： We improved their management by We improved their management by optimizing their plans of demonstration optimizing their plans of demonstration before plunging into action. As a result, tbefore plunging into action. As a result, the overall utilization was raised considehe overall utilization was raised considerably.rably.

ErikErik ：： It’s amazing.It’s amazing.


LiLi ：： If you are concerned about logistics If you are concerned about logistics questions, you can ask any one. We have questions, you can ask any one. We have a reputation for top service.a reputation for top service.

ErikErik ：： I hope so.I hope so. LiLi ：： If you have a moment, I’m hoping If you have a moment, I’m hoping

to visit you.to visit you. ErikErik ：： Well, you are welcome, I’d like tWell, you are welcome, I’d like t

o hear your suggestion.o hear your suggestion.


NotesNotes11 ．． Our business covers import and exporOur business covers import and expor

t container transportation and agency, dt container transportation and agency, door to door pickup and delivery, warehooor to door pickup and delivery, warehousing and consolidation.using and consolidation.

我们公司业务涵盖了集装箱进出口运输我们公司业务涵盖了集装箱进出口运输和代理，门到门交接货物，仓储和配货。和代理，门到门交接货物，仓储和配货。


22 ．． We improved their management by oWe improved their management by optimizing their plans of demonstration bptimizing their plans of demonstration before plunging into action. As a result, thefore plunging into action. As a result, the overall utilization was raised considerae overall utilization was raised considerably.bly.

我们在运营计划投入前对其进行优化，我们在运营计划投入前对其进行优化，从而提高了管理水平，全面的利用率得以从而提高了管理水平，全面的利用率得以大幅度提升。大幅度提升。


ExercisesExercises

Ⅰ Ⅰ Oral Practice: practice the above Oral Practice: practice the above dialogue with your partner until dialogue with your partner until you can learn the lines by heart.you can learn the lines by heart.


Ⅱ Ⅱ Team work: make up a dialogue accoTeam work: make up a dialogue according to the following situation and prrding to the following situation and practice it with your partner.actice it with your partner.

SituationSituation ：： Gary is a clerk of a logistics company. Gary is a clerk of a logistics company.

Now he is introducing the company to JNow he is introducing the company to Jack, who pay a visit to the company. ack, who pay a visit to the company.


TipsTips ：：1. Excuse…1. Excuse…2. Nice to meet you.2. Nice to meet you.3. It’s very kind of you to …3. It’s very kind of you to …4. Our business covers…4. Our business covers…5. Our company provides logistics services such 5. Our company provides logistics services such

as…as…6. I’ve come here today see whether you have i6. I’ve come here today see whether you have i

nterest in our service.nterest in our service.7. If you have any questions, please feel free to c7. If you have any questions, please feel free to c

ontact me anytime.ontact me anytime.8. I’m looking forward to our next meeting.8. I’m looking forward to our next meeting.


Fill in the blanks with the words in the Fill in the blanks with the words in the following box.following box.

（（ Mr. Zhang, a representative of Beijing Mr. Zhang, a representative of Beijing Textiles Products Corporation, is comiTextiles Products Corporation, is coming to a logistics company. He is talkinng to a logistics company. He is talking to Miss Wang, the secretary…g to Miss Wang, the secretary… ））

manager deal with establish luggage honestlyrepresentative corporation a good idea


WangWang ：： Hello!Hello! ZhangZhang ：： Hello!Hello! WangWang ：： What can I do for you? I am secretary.What can I do for you? I am secretary. ZhangZhang ：： Yes. Glad to meet you. I am the _____Yes. Glad to meet you. I am the _____

___ of Beijing Textiles Products _________.___ of Beijing Textiles Products _________. WangWang ：： Please have a seat, and what would yPlease have a seat, and what would y

ou like to drink, coffee or tea?ou like to drink, coffee or tea? ZhangZhang ：： Thanks, coffee please, and little sugaThanks, coffee please, and little suga

r.r.


WangWang ：： Ok, just a minute.Ok, just a minute. ZhangZhang ：： As a representative of Beijing TAs a representative of Beijing T

extiles Products Corporation, I _____ hoextiles Products Corporation, I _____ hope to ______ business relation with you.pe to ______ business relation with you.

WangWang ：： We also hope to _______ you. BWe also hope to _______ you. But our _______ is not in at the moment. ut our _______ is not in at the moment. He will be back in an hour, and would yoHe will be back in an hour, and would you please wait for him for a while. I’m veu please wait for him for a while. I’m very sorry.ry sorry.

ZhangZhang ：： It doesn’t matter.It doesn’t matter.


WangWang ：： But if you don’t mind I can takBut if you don’t mind I can take you to our restroom and put your ____e you to our restroom and put your _____._.

ZhangZhang ：： That’s ________.That’s ________. WangWang ：： This way please.This way please.

Text 2 Activities in LogistiText 2 Activities in Logistics Systemcs System

New Words and PhrasesNew Words and Phrases

functional functional adj.adj. 功能上的，职责功能上的，职责上的上的

output output n.n. 产量，产品产量，产品 complaint complaint n.n. 抱怨，投诉抱怨，投诉 damage damage n./v.n./v. 损失，损坏损失，损坏 claim claim n./v.n./v. 要求，索赔要求，索赔 requirement requirement n.n. 需求，要求需求，要求

transport transport n./v.n./v. 运输运输 transportation transportation n.n. 运输运输 regulation regulation n.n. 管制，规则管制，规则 integral integral adj. adj. 完整的完整的 warehouse warehouse n./v.n./v. 储存，仓库储存，仓库 inventory inventory n. n. 库存，存货库存，存货 maintain maintain v.v. 维持，保持维持，保持 convey convey v.v. 传送，传递传送，传递

promotion promotion n.n. 促进，提升，促销促进，提升，促销 procurement procurement n.n. 采购，获得采购，获得 purchase purchase n./v. n./v. 采购采购 facet facet n.n. （事情之）一面（事情之）一面 reverse reverse adj.adj. 相反的相反的 ,, 逆向的逆向的 raw material raw material 原材料原材料 work in process work in process 半成品，在加工产品半成品，在加工产品 finished goods finished goods 成品成品 waste disposal waste disposal 废弃物处理废弃物处理

A logistics system can be made up of mA logistics system can be made up of many different functional activities, some any different functional activities, some of which are described briefly below.of which are described briefly below.

【【 Para 1Para 1 】】 Customer serviceCustomer service （客户服务）（客户服务） In a broad sense, customer service is the ouIn a broad sense, customer service is the ou

tput of the entire logistics system.tput of the entire logistics system. （总的来说，（总的来说，客户服务是整个物流系统的主要产出。）客户服务是整个物流系统的主要产出。） It invIt involves making sure that the right person receivolves making sure that the right person receive the right product with the right quantity at the the right product with the right quantity at the right place at the right time in the right condie right place at the right time in the right condition at the right cost. At present, many logistiction at the right cost. At present, many logistics company may have a customer service depars company may have a customer service department that handle complaints, special orders, tment that handle complaints, special orders, damage claims, returns, billing problems, etc.damage claims, returns, billing problems, etc.客户服务就是要以恰当的成本使恰当的客户在恰客户服务就是要以恰当的成本使恰当的客户在恰当的时间，恰当的地点以恰当的状况和恰当的价当的时间，恰当的地点以恰当的状况和恰当的价格收到恰当的产品。（这格收到恰当的产品。（这 77 个“个“ right”right” 就是物就是物流服务的核心理念）流服务的核心理念）

【【 Para 2Para 2 】】 Demand forecastingDemand forecasting （需求预测）（需求预测） Demand forecasting estimate the need for preDemand forecasting estimate the need for precise amount of product and service that custocise amount of product and service that customers will require in the future. mers will require in the future. （需求预测就是（需求预测就是估计客户将来对产品和服务的准确需求数量。）估计客户将来对产品和服务的准确需求数量。）The logistics system can ensure the right prodThe logistics system can ensure the right products or services are available to meet those reucts or services are available to meet those requirements. It involves in forecasting how mucquirements. It involves in forecasting how much should be ordered from its suppliers, and hoh should be ordered from its suppliers, and how much of finished products should be transpw much of finished products should be transported in each market.orted in each market.

【【 Para 3Para 3 】】 TransportationTransportation （运输）（运输） Transportation refers to the physical moveTransportation refers to the physical move

ment of goods from one point to another poinment of goods from one point to another point. It includes specific activities such as selectint. It includes specific activities such as selecting the transport mode, choosing the particular g the transport mode, choosing the particular route, selecting the right carrier, complying wiroute, selecting the right carrier, complying with various local transportation regulations. th various local transportation regulations. （运输是指货物在不同地点之间的物理性移动。（运输是指货物在不同地点之间的物理性移动。它包括选择运输方式、具体路线、恰当的承运人它包括选择运输方式、具体路线、恰当的承运人以及遵守各种运输法规等具体活动）以及遵守各种运输法规等具体活动） TransportaTransportation is usually the most costly logistics activity. tion is usually the most costly logistics activity. It may account for 40%-60% of a company’s tIt may account for 40%-60% of a company’s total logistics cost.otal logistics cost.

【【 Para 4Para 4 】】 WarehousingWarehousing （仓储）（仓储） Warehousing is an integral part of every logiWarehousing is an integral part of every logi

stics system. It plays an important role in provistics system. It plays an important role in providing a desired level of customer service at the lding a desired level of customer service at the lowest possible total cost.owest possible total cost. （仓储在以最低的可（仓储在以最低的可能成本提供相对满意的客户服务水平方面占据着能成本提供相对满意的客户服务水平方面占据着重要的地位）重要的地位） It refers to places where goods cIt refers to places where goods can be stored for a particular period of time. Gean be stored for a particular period of time. Generally, the greater the time lags between pronerally, the greater the time lags between production and consumption, the larger the level duction and consumption, the larger the level of warehousing required.of warehousing required. （一般来讲，生产与（一般来讲，生产与消费间隔的时间越长，所需求的库存量越大。）消费间隔的时间越长，所需求的库存量越大。）

【【 Para 5Para 5 】】 Inventory managementInventory management （库（库存管理）存管理）

Inventory management deals with balInventory management deals with balancing the cost of maintaining additionaancing the cost of maintaining additional products on hand against the risk of nol products on hand against the risk of not having those items when the customer t having those items when the customer wants them. wants them. （库存管理平衡库存持有成（库存管理平衡库存持有成本和销售损失成本。）本和销售损失成本。） This task has becThis task has become more complex as firms have graduaome more complex as firms have gradually lowered inventory levels.lly lowered inventory levels.

【【 Para 6Para 6 】】 PackagingPackaging （包装）（包装） Industrial packaging focuses on proteIndustrial packaging focuses on prote

cting the product while it is being transpcting the product while it is being transported and stored. It conveys important iorted and stored. It conveys important information to inform the customer and nformation to inform the customer and provide protection during storage and trprovide protection during storage and transport. In a marketing sense, the packaansport. In a marketing sense, the package acts as a form of promotion or advertige acts as a form of promotion or advertising. Its size, weight, color, and printed ising. Its size, weight, color, and printed information attract customers and convenformation attract customers and convey knowledge about the product.y knowledge about the product.

【【 Para 7Para 7 】】 ProcurementProcurement （采购）（采购） Procurement is the purchase of materProcurement is the purchase of mater

ials and services from outside to support ials and services from outside to support the firm’s operations from production the firm’s operations from production to marketing, sales and logistics. to marketing, sales and logistics. （采购（采购是指从企业外部进行原材料和服务的购买，是指从企业外部进行原材料和服务的购买，以保证公司生产、销售、物流的正常运以保证公司生产、销售、物流的正常运转）转） It includes the selection of supply sIt includes the selection of supply source location, timing of purchases, pricource location, timing of purchases, price determination, quality control and mae determination, quality control and many other facets.ny other facets.

【【 Para 8Para 8 】】 Material handlingMaterial handling （物资搬运）（物资搬运） Material handling is a broad sense concerninMaterial handling is a broad sense concernin

g all short-distance movements of raw materialg all short-distance movements of raw materials, work in process, or finished goods within a fas, work in process, or finished goods within a factory or warehouse. ctory or warehouse. （广泛意义上讲，物资搬运（广泛意义上讲，物资搬运是指在工厂或仓库内的原材料，半成品或成品的短是指在工厂或仓库内的原材料，半成品或成品的短距离移动）距离移动） As materials handling tends to add As materials handling tends to add costs rather than value to logistics systems, macosts rather than value to logistics systems, managers tends to minimize the number of handlinagers tends to minimize the number of handling whenever possible.ng whenever possible. （其在物流系统中只能增（其在物流系统中只能增加成本而不能创造价值，所以经理们尽可能将搬运加成本而不能创造价值，所以经理们尽可能将搬运的数量降到最低）的数量降到最低）

【【 Para 9Para 9 】】 Information managementInformation management（信息管理）（信息管理）

Information links all areas of the logisInformation links all areas of the logistics system together. Information procestics system together. Information processing is becoming increasingly automatesing is becoming increasingly automated, complex, and rapid. It is critical to the d, complex, and rapid. It is critical to the efficient functioning of system.efficient functioning of system.

【【 Para 10Para 10 】】 Other logistics activitiesOther logistics activities（其他物流活动）（其他物流活动）

Other activities such as waste disposaOther activities such as waste disposal, return goods handling, etc. are also iml, return goods handling, etc. are also important. Logistics managers have to conportant. Logistics managers have to consider the social costs associated with wasider the social costs associated with waste disposal. The handling of returned gste disposal. The handling of returned goods, often referred to as reverse distriboods, often referred to as reverse distribution, is an important part of the logisticution, is an important part of the logistics process.s process. （对退回货物的物流处理，通常（对退回货物的物流处理，通常被称作逆向物流，是物流流程的重要组成被称作逆向物流，是物流流程的重要组成部分）部分）

ExercisesExercises

Ⅰ Ⅰ Team workTeam work ：： talking face to face, antalking face to face, and think it over, discuss the following qd think it over, discuss the following q

uestions.uestions.11 ．． What are the activities in the logistics What are the activities in the logistics

system?system?22 ．． Why is customer service so important Why is customer service so important

in the logistics system?in the logistics system?33 ．． Why is transportation the most costly Why is transportation the most costly

logistics activity in the total logistics coslogistics activity in the total logistics costs?ts?

44 ．． What is main difference between warWhat is main difference between warehousing and inventory management?ehousing and inventory management?

55 ．． Information management is of great iInformation management is of great importance in modern logistics, isn’t it? mportance in modern logistics, isn’t it? Why?Why?

66 ．． What is reverse logistics?What is reverse logistics?

Move to the TextbookMove to the Textbook

Unit 2 IncotermsUnit 2 Incoterms

Words & ExpressionsWords & Expressions Lawsuit n.Lawsuit n. 诉讼诉讼 Interpretation n.Interpretation n. 解释解释 Amendment n.Amendment n.修补修补 Commonly adv.Commonly adv.普遍地普遍地 Uncertainty n.Uncertainty n. 不确定性不确定性 Specify v.Specify v.表述，说明表述，说明 Specific adj. Specific adj. 具体的具体的 Inspection n.Inspection n. 检验检验 Obligation n.Obligation n. 义务，责任义务，责任 Conduct v. Conduct v. 从事，组织从事，组织

Mutual adj. Mutual adj. 相互的相互的 Procure v. Procure v. 设法获得设法获得 Occur v. Occur v. 发生发生 Nominate v. Nominate v. 任命任命 Premises (pl.) n. Premises (pl.) n. 所在地所在地 Irrespective adj. Irrespective adj. 不顾不顾 Deem v. Deem v. 认为认为 Consequently adv. Consequently adv. 所以所以 Insurance premium Insurance premium 保保险费险费

TextText Reading……Reading……

QuestionsQuestions

Why did ICC establish Inconterms? Why did ICC establish Inconterms? What does each term specify?What does each term specify? What’s the difference with CIF, CFR and What’s the difference with CIF, CFR and

FOB?FOB? Under CIF and CIP, who contracts for insUnder CIF and CIP, who contracts for ins

urance and pays the insurance?urance and pays the insurance?

国际货代物流英语 Week 2. Dialogue 1 Introduction to Logistics Company New Words and Phrases...

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