진주교육대학교 교육학과 김도헌 , Ph.D

2nd Debriefing of ASTD 2006

KMA ASTD 삼성 연수단

President Remark: Think Bigger

Think Bigger means….Think At C-Level! (Business Acumen..)

- 경영전략의 큰 틀과의 연계 속에서 WLP 추진-CEO, 그들은 어떻게 HRD 를 어떻게 인식하고 가치있게 여기는가 ? (John Deer, Steel Case, Wegman, etc…)

• What make a difference between GE & GM? - 92.5% Vs 5% intagible asset ( 인적 / 지적자산 가치 )

• John Deere “Awareness” & “Innovate”- 600 여명의 감원과 학습센터에 대한 대대적 투자

• Learning & Knowledge is Core Competitive • Tom Peters “ 가격경쟁이 아닌 솔루션 승부를 위한

조직변화와 개혁수단으로서의 학습”• “Closing Gap” & “Right Skilling”• Bob Nancy “ 잘못된 Measurement 는 치명적”

- Better Business Performance 지표…

Think Bigger, Then Act Bigger

1. Deeply understand business strategies.2. Identify how seninor leadership is being

measured? 3. Create learning solution4. Measure the results (based on KPI)5. Communicate the results.

M113 Business Acumen

5 Elements of Business

Definitions of 5 elements

Which of the five elements does your CEO emphasize?

CEO Urgency Continuum

Answer 11 Qs for your questions

[Margin Issue]

Follow through on Action items

Follow through on Action items

[Velocity Issue]

Follow through on Action items

Begin to build business acumen

How Do You Impact your ___________ ?

What is your specific action to positively impact ___________ ?

CLO Profiles: Research Results

• CLO? Steven Kerr first to have CLO title at GE

• Top 3 tasks of CLO- 현재 : Strategic development and planning Communication with corporate executives Management of learning staff- 미래 하고싶은 일 Strategic development and planning Communication with corporate executives Communication with lines of business - Greatest Gap between current and future Performance improvement (4) Knowledge Management (5)

경영전략으로서의 학습 이슈

CLO Profiles: Research Results

• 현재의 #1 도전과제는 ? – Communicating and measuring value– Resource Constraints– Responding to organizational change– Alignment and integration

• 최근의 성취 / 성공 업무는 ? – Expansion of scope, output, and reach– Implementation of key learning initiatves– Increased perception/demonstration of value

경영전략으로서의 학습 이슈

CLO Profiles: Research Results

• CLO 로서 성공을 위한 5 핵심역량 – Leadership

– Articulating the value of learning in business terms

– Business acumen

– Strategic planning

– Business Knowledge

• 장래 학습관심이 있는 역량 영영– Human Performance Improvement (1)

– Measurement & Evaluation (1)

– Strategic Planning (3)

– Learning Technology Infrastructure (3)

경영전략으로서의 학습 이슈

New Map of Leadership

Ground Truth Of Globalization

-Global literacy from 52% to 81%- international cultural exchange

- multi-cultural approach-Battle of

Internalization & Globalization

The Rise of Complex Challenges-From managing risk

to containing uncertainty-Rate and amount of Change

-Narrow mental map- Battle of

Ingrained & Unknown

A World of Interruption-11 minutes Vs 25 minutes

Leadership for Longevity

-70-80% of heath costs from 5 lifestyle behaviors:

Poor diet, stress, no exercies,

drink too much

New Map of Leadership

Ground Truth Of Globalization

-Find “ground truths”-Global Workouts

- Tools for cross-boundary collaboration

The Rise of Complex Challenges

-Innovation as OD competency- Corporate Situation Room

- Challenge as Central Frame -Whole New Mind

A World of Interruption-A Master of Full Engagement

-Positive Disobedience

Leadership for Longevity

-Approach LD like ICPH-Invest in “Life Coaches”

Stories@Work by Mette Norgaard, Ph.D., MBA

- Identify the stories that block change in your organization

- Work with a plot that inspires people to engage and perform

Contest

Downfall

Scam

Quest

조직요구와 개인요구의 Gap

실망 , 좌절 , 미래의 불투명

치열한 경쟁환경 직면

현재로 부터의 의미있는 도전

조직변화이슈

Stories@Work by Mette Norgaard, Ph.D., MBA

Be Bold

Be prepared

Get RealFind out if people are experiencing stress or distress. - Discern the Plots- Check the Facts

Job aid for using stories@workAdvocate self-leadership and High-trust Relationships-Create a Leadership Culture-Have Clear Ground-Rules

Shift the conversation from “If only…”Limitation stories to “What if…” possibly stories- Engage with Questions (about future)- Choose the Quest- Get Going

Trust

Condor

Strength/Positive

M 217 Never Worry about transfer again: Strategies for converging learning and work

• We are all about transfer to performance, resulting in accomplishment. If transfer does not happen, where’s the value? What have we added?

• The answer is…Convergence- Infusion of information, education, guidance, policies, and support into the context that matters.

성과향상이슈

Job AidsJob Aids

Ingredients

Performance Support

Tools

Performance Support

Tools

Coaching & E-Coaching

Coaching & E-Coaching

Knowledge Base

Knowledge Base

Communities of Practice

Communities of Practice

Nagware(metacognition,

Remind,Monitor)

Nagware(metacognition,

Remind,Monitor)

개인적 /전문적효과성

학습설계및 전달

경영전략으로서의

학습

경력개발및 인재관리

리더십과관리자개발

측정 및 평가

조직변화 촉진

퍼포먼스컨설팅

PerformancePerformanceArchitectureArchitecture조직성과 개인성과

Learning ArchitectureLearning Architecture학습의 適 · 效 · 成

Social ArchitectureSocial Architecture리더십 이슈 변화 이슈조직 문화

E-Learning

과제 : Think about Your keywords or issues

PPerformanerformancece

ArchitecturArchitecturee

조직성과 개인성과

Learning ArchitectureLearning Architecture

학습의 適 · 效 · 成

WWorkplace Architectureorkplace Architecture리더십 이슈

변화 이슈

조직 문화

Forming My Keyword…..and make collective 2006 ASTD trends and issues

Alignment

Trust Leadership

Power ofStrength

Strength-BasedOrganizational

Change: Power of Positive Thinking

Social SkillsOf P.C

Workflow Based Learning:Convergence ofLearning & Work

Closing Gaps: Skill Gaps &

Perception Gaps

New Map ofLeadership

Game &Simulation

Candor