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กรณีศึกษา Best Practices TQC Winner 2009
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Transcript of กรณีศึกษา Best Practices TQC Winner 2009
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Best Practices TQC Winner 2009
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Best Practices TQC Winner 2009
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12-15
1025
10400
0-2619-5500630,631,632,633,636,
0-2619-8086
0-2619-8085
www.tqa.or.th [email protected] 1 2554
3,000
ISBN 978-616-7148-87-8
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BestPracticesTQCWinner2009
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BestPracticesTQC Winner 2009
..2543 (BestPractices)BestPractices
BestPractices 2-3 BestPractices
BestPractices
BestPractices
BestPractices
..2552 ()
()
()
.
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BestPracticesTQC Winner 2009
(BestPractices)
()
() 100 50 ()
3
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()BKP98 ()CPF
BKP
(OEM)93%CPBrand7%
..2551 -(SlaughterPlant)
280,000Halal
(FurtherProcessingProcessHouse) BKP 80
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BestPracticesTQC Winner 2009
CPFBKP
BKP
BKP
(QualityPlanning) (QualityControl)
(Quality Improvement) 5
()
() TOP 50 275,00013
(ComplexRefinery) 100
..2551 3
()
PTF 11
1.2/4
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BestPracticesTQC Winner 2009
PTF
PTF
2
-
()(Bangkok Produce Merchandising PublicCompanyLimited)
-
()
11
()BangkokProduce
MerchandisingPublicCo.,LTD. (BKP) 98 ()CPFCPF
1) (Feed)2)(Farm)3)(Food) BKP
..2532
(Slaughterhouse) FurtherProcessing ..2533 ..2537 (CPF)BKP98.44%..2541
BKP 93%
BKP CPBrand 7% ..2551
1 98 CPF
(Kitchen of the World)
(Philosophy)3
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BestPracticesTQC Winner 2009
12
CPFWay CPF 60,000 90
1.(EmbraceChange)
2.(MasterLearning&Sharing)
3.(Innovation)
4.(Integrity&Honesty)
5.(ResultOriented)
6.(DedicatetoCountries)
30 CPF
CPF
BKP
150,000
BKP
140 4.4 :LowyInstituteforInternationalPolicy (ANU) .
H5N13
53%
142
-
()
13
150 .. 2548 4.4 330 1.4
( : 20 .. 2549)
( ) (
/)
70
BKP (
..2546..2547)
1,000 88% 12% 100 10
30% 10
15% 28% Stock Stock5,000/Stock15,000
/Stock50
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BestPracticesTQC Winner 2009
1
BKP ..2547 200 (
Stock )
BKP
BKP
BKP ModernTrades,Food
Services,CPFreshMart CPF 14
() ()
BKP
BKP
(Feed)
(Farm) (Food)
(FullyIntegration)
BKP
(Biosecurity)
(ProductTraceability) 100%
ForwardBackward
-
()
1
BKP(BusinessProcess)
BKP CPF
21DayOldChick(DOC)1 42-45
2.3-2.5
2 CPF
TradingCo.,Ltd. C.P.MerchandisingCo.,Ltd. (DynamicLogistics) GPS(1)
1 BKPCPF
BKP
-(SlaughterHouse)
BKP 13(90)
-
BestPracticesTQC Winner 2009
1
AnimalWelfare1 GPS (EvaporativeSystem) Modular
System(
)
-
(Stunner)
5 40 5 58 5 -
()(Chiller)
32 4
SpecialCutting
()
(FurtherProcessingProcessHouse)
SlaughterHouse
1AnimalWelfare
5(2,3,5)
1)
2)
3)
4)
5)
-
()
1
Cooking 4
80 18 45 1-1
(2)
2 BKP
BestPractice:
(QualityManagement)3
/
(Input)
(Process) (Output)
4
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BestPracticesTQC Winner 2009
18
(Quality
Planning) /
(QualityControl)
()
(QualityAssurance)
/
(Quality Improvement)
BKP
1.(QualityPlanning)
2.(QualityControl)
3.(QualityImprovement)
4 3
/
/
-
()
19
QualityPlanning: BKP ( 5) (QualityRequirement)
(ImplementandVerification:
QA) (Inspection:QC)
5 BKPQualityWorkSystem
VoiceofCustomer(VOC)
BKP
1 BroilerIntegratedBusinessModel
BKP 3 52 /
()
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BestPracticesTQC Winner 2009
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BKP ( 5 : )
CPFT2() CPM3()(
)
1 BKP CPM
CPF
CPFT
1 /BKP
2CPFTCPFTradingCo.,Ltd.CPFTraditionalTrades()
Cold-Chain.ModernTrade(TescoLotus,Carrefour)
FoodServiceChain(KFC,ChesterGrill)3CPMC.P.MerchandisingCo.,Ltd. CPFPartnersBKP
CPFT CPM
(3)
()
/
() /
()
/
/ () ()
E-mail () ()
VideoConference ()
()
/
()/
ConsumerCenter
()/
()
//
BKPSportDay
//BKP/
CPFT/CPM()
-
()
21
BKP
(.) (ISO9001,GMP,HACCP4)(ACP5,BRC6)BKP
BKP
BKP15,000BKP
2
2
4HACCP HazardAnalysis&CriticalControlPoint (BiologicalHazards)
(ChemicalHazards)(PhysicalHazards)
5ACP AssuredChickenProduction CPF ACP6BRCBritishRetailConsortiumStandard
BRC6
1) (HACCP)2) (Quality
ManagementSystem)3)(FactoryEnvironmentStandard)4)(Product
Control)5)(ProcessControl)6)(PersonnelWorkforce)
ISO9001,GMP,HACCP
ProductLiability
Halal
(.)
(.)
AnimalWelfare
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BestPracticesTQC Winner 2009
22
BKP
CPF
(
)
BKP
() 13 30
5,000BKP
1402
(
)
BKP
BKPHigh Care
Low Care /
(LowCareHighCare)
LowCare HighCare
-(
)
LowCare
-
()
23
( ) HighCare
IndividualQuickFreezer(IQF) (Packing) MediumCare(ColdStorage)(6)
()
HighCareLowCareSlope 0.3
6 BKP
-
BestPracticesTQC Winner 2009
2
:
BKPBKP
(OpenSystemHouse)30
(..2523)(CloseSystemHouse)20
( ..2533)
BKP(Computerized
SystemControl)7(..2546)
(7)
1. (EnvironmentalSystem)
(Ventilation
System) CoolingPad ExhaustFans(EvaporativeCooling
System)2. (FeedingSystem)
(NippleDrinker)
7 (ComputerizedSystemControl)
BKP
-
()
2
RotemAC-2000
VentilationSystem
(ExhaustFans)
(CoolingPad)(Heater)
RSW-2 Nipple
Drinker 2
150,000
2.45 60 45 41 (6% 3%) 12.21.75(8)
8
45 > 41
20,000 > 150,000
2.0 > 2.45 .
2.2 > 1.75
6% > 3%
44 > 58
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BestPracticesTQC Winner 2009
2
QualityControl:
-(SlaughterHouse)
BKP(QualityWorkSystem)SIPOC
Model7
(ACP,BRC,AnimalWelfare,Halal)(
. ) (ISO9001,GMP,HACCP)
(CriticalPoint /Control
Point)(DailyManagement)
SIPOCModel(9)
9 BKPQualityWorkSystem
7SIPOCModel
Supplier Input Process
/ Output Customer SIPOC
S=Supplier (Ingredient&Packaging)
I=Input
P=Process
O=Output
C=Customer Outcome
-
()
2
Supplier:(Supplier)/ 3 HighRisk()MediumRisk
(2/)LowRisk(3)Supplier
Input : (Input)3
(72
) CouncilDirective92/119/EECGMP/ISO9001/BRC
Process : 3
Output :(Output) 12 -40(4-18 ) LotNo. SubLotNo.
-20
GMP/ISO9001/BRC
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BestPracticesTQC Winner 2009
28
3 /-
/
305
/
(AnimalWelfare)
(105mA/)CouncilDirective93/119/ECTescoChickenStandard
CouncilDirective92/116/EEC
(140
)50/100/
(AnimalWelfare),TescoChicken
Standard
1(405)2(585
)
0.5/
95%
OrganochlorineISO9001:2008/BRC
1.5/2.5
CouncilDirective92/116/EECHACCP/
ISO9001:2008/BRC
2.5/
%4.5%
4
-
()
29
2()
(FoodProcessing)
Further SIPOC
SensoryTaste
Sensory
Evaluation
BKP(CustomerAudit)
Supplier
Slaughter Further 5 (10)
(4) (11) (12)
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BestPracticesTQC Winner 2009
30
10
4
11
2548 2549 2550 2551 2552Slaughter 21.7% 25.5% 13.4% 8.4% 2.30%
Further 10.0% 2.2% 1.5% 0.7% 0.69%
.//.
0
2
4
6
8
10
12
14
16
18
Slaughter Further2548 2549 2550 2551 2552
0
10
20
30
40
50
60
70
80
90
100
Slaughter2548 2549 2550 2551 2552
Further
-
()
31
12
(Traceability)
BKP
BKP
BKP ProductLotNumber7
7ProductLotNumber
// ()
/ / BKP 10
3
CP
FreshMart
Lot/TraceNumber 10 (13) SMS
2548 2549 2550 2551 2552
9
11 10
6 6
-
BestPracticesTQC Winner 2009
32
4545111Lot/TraceNumberTMSMS
(14)
www.vet-bma.com(15)
13 BKP
14 SMS
-
()
33
15 Online
Supplier
5 16
17
-
BestPracticesTQC Winner 2009
3
16
17
Supplier //
/
/
/
AI/
-
/
-
/
/
Compartment
/
AI
-
()
3
BKP (ProductIdentification)SpecNo,LotNo,SubLot /
/ P/O (18)
7 (LotNo.) 1-2(23)
(23 BKP) 3-4(53) .. 5-7(180) 1 /JulianDate(21
2553)SubLot.Line
18
2 1 BKP (
Opssmart) 5
(19)
: 23 = BKP
.. (2553)
: Julian Date = Day of year (180 = 29th June)
-
BestPracticesTQC Winner 2009
3
19 Opssmart
(20)(21)
5(22)
(23)
21 1,000
20
2548 2549 2550 2551 255270
75
80
85
90
95
100/
2548 2549 2550 2551 25520.0
0.5
1.0
1.5
2.0
2.5
3.0
CPFT CPM CPFT CPM
-
()
3
QualityImprovement: BKP (ContinuousImprovement) (BreakthroughImprovement)
BKP PDCA-BKI PDCA-Benchmarking-Kaizen-
Innovation2Bottom-upTop-down
(24)
24
2548 2549 2550 2551 2552
0 0 0 0 0
2548 2549 2550 2551 255270
75
80
85
90
95
100
CPFT CPM
22 23
-
BestPracticesTQC Winner 2009
38
Bottom-up (DailyOperation)
PDCA INNOVACO(QualityControl
Circle:QCC)INNOVACO
INNO=Innovation
V=Valuable
A=Applicable
C=Creative
O=OrganizationLearning
&Teaching
Bottom-up 25 (WorkIn
ProcessStock)2967
BKP Kaizen-
DMAIC(Define-Measure-Analyze-Improve-Control)
( 8 100
)
1.67
DMAIC 2 3 (2 ) R&DSupplier
Matching(100 )
-
()
39
25 Bottom-up
INNOVACO
(Bottom-up) Top-down
(Breakthrough) SixSigma
LeanBKP(BKP
Board) (GeneralManager:
GM) BlackBelt (Senior
LeaderTeam) GreenBelt SixSigma(DMAIC)
SEJ
ChickenKatsu BKP 100 7-ELEVEN
Yield 94.72% (SD) 1.88Yield98.07%
0.85DMAIC
DMAIC (Define-Measure-Analysis-Improvement- Control)
KAIZEN
INNOVACO Day ( 2 ) VACO 1 : 3,000 / 2 : 2,000 / 3 : 1,000
( ) BKP News () () KM Website
D
C
A
P
-
BestPracticesTQC Winner 2009
0
Define : SEJChickenKatsu
Measure : Predust(Binder ) Batter()Breader() Cook() Freeze(
) Pack() Batter26
26
Analyze : 90FMEA
(FailureModeandEffectsAnalysis) 3
(Severity:S)(Opportunity:O)(Detection:D)7(27)
6
2.5 5.1 4.5 4.9 2.8
Predust Batter Breader Cook Freeze Pack
Data
Boxplot of Predust, Batter, Breader, Cook, Freeze, Pack
100
90
80
70
60
SD 4.4
-
()
1
27 FMEA
Batter
Improve : DOE(DesignofExperiment)Batter
%TotalYield2Bar60
Batter8
Control :
Yield 94.72%
98.07% (SD) 1.88 0.85 255,770(28)
FailureModeandEffectsAnalysis
()
TempBatter
/
/
%
%pickupBreader
/
Mt/
Fryer
Predust
Pack
OutfeedIQFProfile
Beltpress
AV
Predust(-)
()
Blower
(model(-))
-
BestPracticesTQC Winner 2009
2
28 SixSigma:SEJChickenKatsu
VisionaryLeadership:(21)
(VisionaryLeadership)
(Kitchen of the World)21()
%TotalYieldBefore =94.72After =98.07
StandardDeviationBefore =1.88After =0.85
-
()
3
BKP 2 1
(ComputerizedSystemControl)
400
BKPCo-GenerationByProduct
200
19,000
ManagementbyFact
BKP
BKP
BKP
18,000 100,000 150,000
30
4
-
BestPracticesTQC Winner 2009
20 1
()
RotemAP2000 --(SlaughterHouse)
DotNet WinFood
1Spec
SAP FXASoftware
BKP
CP
CPF
20 BKP CPF CPF CarbonFootprint,Traceability Biodiesel
CP
CP
-
()
() (Thai Oil Public CompanyLimited)
-
BestPracticesTQC Winner 2009
-
()
50
100
(ThailandQualityClass:TQC)
()
35,000
Thai Oil
-
BestPracticesTQC Winner 2009
8
Refinery Company : TORC 250410 1(TOC-1)
3
18..2507
1
20,400 275,000 25
(ComplexRefinery)
-
()
9
()
100
50
Energy Converter
BestPractices:
RefineryIndustry
(GrossRefinery
Margin)
4
-
BestPracticesTQC Winner 2009
0
1.
2.(Value)
3.
4.(IntermediateStreams)
(CompetitiveAdvantage)
(RefineryMarginMaximization)
(HeavySourCrudeOil)
(ComplexRefinery)
(SimpleRefinery)
(LightProducts)
(Heavy
Products) (ComplexMargin)
(ComplexRefinery) (Nelson
ComplexityIndex) 3 (Hydrocarbon
Skimming)
(Cracking)5
(Treating)
-
()
1
2 ThaiOilRefineryProcess
Foresee,FirstMoverandDominance
-
BestPracticesTQC Winner 2009
2
100,000
60,000
(ValueAdded)
(ResidualFuel) (HighComplexityRefinery) 1 (Hydro-skimmingRefinery) (CrackingFacilities)
(Benzene)
EUROIV
(StrategicAdvantage)
1.5 2,000 5
-
()
3
StrategicThinkingSession
(Strategy)Road Map
(Initiatives) (ActionPlan)
3 (StrategicThinkingSession)
-
BestPracticesTQC Winner 2009
(StrategicThinkingSession)
(Strategy-focusedOrganization)
(StrategyFormation)
(StrategyDeployment)
(StrategicPlanning) Top-down
Bottom-up
4 StrategicPlanningProcess
-
()
(CatchBall)
Lagging Leading
5 StrategicDirection
-
BestPracticesTQC Winner 2009
StrategyDirection
(Objective) HPO(HighPerfomanceOrganization),CG(Good
CorporateGovernance)CSR(CorporateSocialResponsibility)
(Vision)
Flag Ship
(Mission)
Understand,AwarenessOwnership & Commitment (Values) POSITIVE8
POSITIVE
Professional
Ownership&Commitment
SocialResponsibility
Integrity
-
()
Teamwork&Collaboration
Initiative
VisionFocus
ExcellenceStriving
StrategyFormation
1. Confront Reality
(StrategicPlanning :SP)
(PerformanceManagement
System) KeyPerformanceIndicator(KPI) 4 Balanced Scorecard
(Benchmarking) 50
ShellGlobalSolution(SGSs) SolomonAssociates
CMM(CorporateManagementMeeting) COGNOS5 Strategic
ManagementDashboard
6 PerformanceManagementSystem
-
BestPracticesTQC Winner 2009
8
(KeyInternalandExternalFactors)
.
2. Capability-driven Strategy
SWOTAnalysis,Five-Force,
EnvironmentalScanning,IndustryAttractivenessAnalysis (StrategicAdvantage)
(StrategicChallenge) (Benchmarking)
(StrategicTheme) Scenario Planning
(WhatCouldBe) (UncertainEnd)
(KeyDriver) (Trend)
-
()
9
7 SWOTMatrix
(StrategyFormation) TOPGroupStrategic
ThinkingSession
(CEO) (DeputyManagingDirector:
DMD) (AssistantManagingDirector:AMD) 200-300
OperationalExcellence
TOPGroup 120
10 5
(CoreBusiness) (CoreCompetency) (ComplexRefinery)
SGSI
-
BestPracticesTQC Winner 2009
0
.
Capability-driven Strategy
8 Capabilities-drivenStrategy
3. Align Strategy and Initiative
Organic Growth Value
Chain EnhancementDiversification Strategy Merger and Acquisition (M&A)
(InternationalInvestment) (Alternative
Strategy)
SupplyChain .
. Win-Win
. .
.
-
()
1
3
()
. .
50
9 SurviveandThrive
-
BestPracticesTQC Winner 2009
2
(Theme) Survive and Thrive (Short
Term) (Survive)
(LongTerm)
(Thrive) Energy Converting Company
..2009 10
2,000-4,000 (OperationalExcellence :Op-Ex) (BenchmarkingImprovement)
(MarginImprovement)
(Initiative) 4(EuroIV)(LubeSpecialty)
(PXUpgrading)
(Marine FleetExpansion) (RefineryUpgrading)
(Theme) Survive and Thrive
Strategic Theme
7BalancedScorecard
(Operational Excellence)
(Business Excellence) (Growth Strengthening)
(Sustainability) (StakeholdersSatisfaction)
(StakeholdersValueOptimization)
-
()
3
(HighPerformanceOrganization)Enablers
10 Enablers
Enablers
Enabler IntangibleAssets 3
(Employee Engagement)
Positioning (Branding)
(CorporateGovernance:CG)
(CorporateSocialResponsibility:CSR)
(KnowledgeManagement:
KM) (TotalQualityManagement:TQM) (Strategy-focusedOrganization) (InformationandCommunicationTechnology:ICT)
-
BestPracticesTQC Winner 2009
(SupportUnits) (Organization
DevelopmentandBusinessImprovement)
(CoreUnits)
(TOP-corporateStrategyMap)
Understand,AwarenessOwnership&Commitment
(GrowthSteeringCommittee) BusinessUnit
( )
(Enabler)
11 TOP-corporateStrategyMap
-
()
SP
-(CatchBall)
SP
Achievement
Survive and Thrive (ShortTerm)
Survive Shell
SolomonAssociate 2 Top Quartile (Non
EnergyCashCost) (CorrectedEnergyandLoss
Index-ShellBenchmark) (MaintenanceIndex)
(MechanicalAvailability) Best in
Class Operations..2555
-
BestPracticesTQC Winner 2009
12 PerformanceBenchmarking
..2551
(ROCE)
13
..2551 3 Reliance(India)NipponOil(Japan)
-30
-20
-10
0
10
20
30
2547 2548 2549 2550 2552
2551 TOP
Form
osa
RIL
Calte
xS-
Oil
PTTA
RIO
CIR
PCBP
CL SKPe
troplu
s
ESSO IRPC PTTAR TOP-4-202468
1012
-
()
14
(LongTerm) Thrive Energy
Converting Company ..
2552 287,393 .
1.2 7 3,281 ..2549 (TPX) 282 2 4
1-2
02468
10121416
2549 2550 2551 2552KPIs
KPIs
KPIs
-
BestPracticesTQC Winner 2009
8
Havard Business Review2552
(StrategyFormulation) (StrategyDeploymentandExecution) (Strategy-focused
Organization)
1.
Alignment
(VerticalandHorizontalIntegrationandAlignment)
2.
(Analyst)
(Uncertainty) (Risk)
SWOTAnalysis,Five-Force,EnvironmentalScanning,IndustryAttractiveness
-
()
9
Analysis ScenarioPlanning
3.
(CoreCompetency)
(Supply) 3015
200,000 6 (Demand)
4.
-
BestPracticesTQC Winner 2009
0
(StrategicThinking)
Understand, Awareness Ownership & Commitment
-
1()(Pak Thong Chai Feedmill, Charoen Pokphand Foods PublicCompanyLimited)
-
BestPracticesTQC Winner 2009
2
-
3
() 2
( )
()
4(
)
-
BestPracticesTQC Winner 2009
..2506()
17..2521
..2530
() ..2537
..2541
..2542
() CPF 2 2 CPF Value Chain CPF
CPF 40%
1 CPFValueChain
-
2 CPF
..2547CPF
(PTF) 11
PTF 1.2 /(LivestockFeed) 4 (Bag)(Bulk)
CPF11
6.3/
CPF
CPF
CPF CPF (Kitchen of the world)
-
BestPracticesTQC Winner 2009
Value Chain CPF
SamsungGE
CPFCPF CPF Way Target Setting
CPFWay
3 CPFWay
CPF
(KitchenoftheWorld)
TPF
TPF
1)
2)
3)
4)
5)
Embrace Change
Master Learning & Sharing
Innovation
Integrity & Honesty
Result Oriented
Dedicate Countries
-
CPFWay6
CPF
CPF
()
CPF
1
31.CPF
2. 3.
CPF
CPFCPF
CPF
-
BestPracticesTQC Winner 2009
8
1.
CPF60%15%25%
5 CPF 20% 40%PTF CPFValueChain
2.
2
CPF
CPF
2009 CPF
2
Anti Dumping1 ()
3.
1 (AntiDumping:AD) (
)
-
9
4.
..
5.
CPF
CPF
-
BestPracticesTQC Winner 2009
80
4
PTF (Value
CreationProcesses) (BusinessSupportProcesses)
CPF
(ProcessControl) (ProductRecall)
(Farm)
(Marketing)
(Farm)
(Marketing)
-
81
5
2
StorageTank
105
-
BestPracticesTQC Winner 2009
82
BestPractices: PTF
6 PTF
TQA6
62 (WorkSystem)
(WorkProcess)6
(Work System)
(Work Process)
PTF
CPF
Process 3
Process
6
Process
5
Process
4
Process
2
Process
1
Work System ()
Work Process ()
-
83
1.
2.
3.
4.
1.
7
PTFValueChain
2(BullwhipEffect)PTFValueChainCPF
2 (BullwhipEffect)
Feedmill Farm Processing Adding Value
Local & Export
Raw Material
End
Customer
WinfoodWinfarmWinfeed
Primary Production Food Production Distribution
-
BestPracticesTQC Winner 2009
8
ValueChain CPF() () ()WinFeed,WinFarmWinFood
WinFeed,WinFarmWinFood
Update 6
WinFood
WinFarm
WinFeed
PlantControl3
PTF
PTF
PTF
PTF
WinFeed,WinFarm WinFood PTF
PlantControl
PlantControl
3PlantControl
-
8
8 PlantControl
PTF
WinFeed,WinFarm WinFood
PTF PlantControl
2. (DotheRightThingFirst)
PTF 9PTFPDCA
-
BestPracticesTQC Winner 2009
8
PTF
PTF
9
PTF
(FoodSafety)
PTF
- - VOC, VOS, VOP - / - - , - - - Benchmarking - IT,
- - VOC, VOS, VOP - / - - , - - - Benchmarking - IT,
/
//(BestPractice)
ConceptualDesign
DetailDesign
BU
BU
BUShareService
-
8
10 ValueCreationProcess
PTF.
6
CPF 13
CPF
PTF CPF
(PilotTesting) CPF
-
BestPracticesTQC Winner 2009
88
ValueChain WinFeed,
WinFarm WinFood PTF 3
ValueChain
4(FCR)
(12)(13)
(14)
12 (FCR)
13
4(FeedConversionRatio:FCR)1
=1.71.71
-
89
14
PTF
LowCare High
CareLowCare
105 HighCare
15 LowCareHighCare
-
BestPracticesTQC Winner 2009
90
UltrasonicReal-time
10
()
-
91
PTF EagleAward ABC
(AssociationBuilderandConstruction)
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BestPracticesTQC Winner 2009
92
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BestPracticesTQC Winner 2009
9
PTF
4 (Man) (Machine) (Material)
(Method) PTF
(Man)
PTF
(ClassRoom)
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PTF
CPF
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PTF
-
BestPracticesTQC Winner 2009
9
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PTF100%
17
4.
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Profile
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50%
-
BestPracticesTQC Winner 2009
98
2 : Spark Screen
PTF
336,000
1. D-Define
2. M-Measure
3. A-Analyze
-
99
4. I-Improve
5 C-Control
-
BestPracticesTQC Winner 2009
100
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(TargetSetting)
PTF Innovation
11
2
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(Action
Plan) LEANCEOAward,InnovationCEOAward
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PTF (Management
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-
BestPracticesTQC Winner 2009
102
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BestPracticesTQC Winner 2009
10
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BestPracticesTQC Winner 2009
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