Tracking Emotions at Work

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Tracking Emotions at WorkIncreasing Emotional Awareness and Reflection

Quantified Self Europe ConferenceVerónica Rivera‐Pelayo27th November 2011

Agenda

▪ Introduction: MIRROR, Reflective Learning at Work

▪ Motivation

▪ Reflective Learning in MIRROR

▪ Why QS approaches?

▪ Capturing Emotions at Work: Approaches

▪ Challenges

▪ Conclusions and Outlook2

▪ Individuals learn most by observing others and from experiences▪ Support learning-on-the-job and experience sharing▪ Learning by reflection on observed practices and collected data▪ Focus on acquisition of tacit knowledge

Reflective Learning at Work

• EU funded project (IST‐FP7) started in July 2010• 15 Partners around Europe

The MIRROR Solution

Motivation

Reflective Learning Theory

▪ Boud et al. 1985▪ ``those intellectual and affective activities in which individuals engage to explore their experiences in order to lead to new understandings and appreciations''

Reflective Learning

▪ Boud et al. 1985▪ ``those intellectual and affective activities in which individuals engage to explore their experiences in order to lead to new understandings and appreciations''

Why QS approaches?

Capturing Emotions at Work

▪ Support for:▪ (I) Collaborative Settings▪ (II) Virtual Team Meetings▪ (III) Live Auditorium Feedback

(I) Collaborative Settings

CuriositySelf‐awarenessSharing

▪ Project meeting▪ Common work context

(I) Collaborative Settings: Project Meeting

▪ Multiple visualizations and tools in the same scenario

▪ Multiple visualizations▪ More than 1000 entries from 32 participants▪ Positive feedback and user acceptance▪ Very different usage patterns

(I) Collaborative Settings: Project Meeting

12S. Mora, V. Rivera‐Pelayo, L. Müller “Supporting Mood Awareness in Collaborating Settings” (CollaborateCom 2011, Orlando, Florida)

(II) Virtual Team Meeting

▪ A team meets weekly in a conference call ▪ Non‐verbal communication ▪ Reflect and learn by observation

MotivationSelf‐awarenessReflection

(II) MoodMap App

(III) Live Auditorium Feedback

▪ Capture live interest, attention and audience feedback

Self‐awarenessCommunicationReflection

(III) Live Auditorium Feedback

LIM: Live Interest Meter

Challenges

▪ Goal‐oriented and lack of time▪ Have to see the benefits/utility – show payoff▪ Create CURIOSITY

▪ Add entertainment, motivation, feedback▪ Constructive and positive

▪ Tendency to avoid/ignore emotions at work▪ What you show vs. what it really is

▪ Individual and collaborative environment

▪ Privacy concerns19

Conclusions and Outlook

▪ How can we motivate people to capture their emotions at work?

▪ Automatic approaches i.e. sensors▪ ECG (heart rate), acceleration sensors (physical activity)▪ User study at a clinic*

More QS approaches can inspire new effective reflective tools!

* L. Müller, V. Rivera‐Pelayo, C. Kunzmann, A. Schmidt; “ From Stress Awareness to Coping Strategies of Medical Staff: Supporting Reflection on Physiological Data”. (HBU 2011) LNCS vol.7065, Springer

Thanks for your attention!Any questions?

www.mirror‐project.eu#MIRRORip

Verónica Rivera‐Pelayo@veronicarp; rivera@fzi.de

Research Center for Information Technology (FZI)Karlsruhe

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Transcript of Tracking Emotions at Work

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