Tracking Emotions at Work
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Transcript of Tracking Emotions at Work
© MIRROR Project ‐ Co‐Funded by EU IST FP7 – www.mirror‐project.eu FZI FORSCH
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Tracking Emotions at WorkIncreasing Emotional Awareness and Reflection
Quantified Self Europe ConferenceVerónica Rivera‐Pelayo27th November 2011
© MIRROR Project ‐ Co‐Funded by EU IST FP7 – www.mirror‐project.eu
Agenda
▪ Introduction: MIRROR, Reflective Learning at Work
▪ Motivation
▪ Reflective Learning in MIRROR
▪ Why QS approaches?
▪ Capturing Emotions at Work: Approaches
▪ Challenges
▪ Conclusions and Outlook2
© MIRROR Project ‐ Co‐Funded by EU IST FP7 – www.mirror‐project.eu
▪ Individuals learn most by observing others and from experiences▪ Support learning-on-the-job and experience sharing▪ Learning by reflection on observed practices and collected data▪ Focus on acquisition of tacit knowledge
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Reflective Learning at Work
• EU funded project (IST‐FP7) started in July 2010• 15 Partners around Europe
© MIRROR Project ‐ Co‐Funded by EU IST FP7 – www.mirror‐project.eu
The MIRROR Solution
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© MIRROR Project ‐ Co‐Funded by EU IST FP7 – www.mirror‐project.eu
Motivation
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© MIRROR Project ‐ Co‐Funded by EU IST FP7 – www.mirror‐project.eu
Reflective Learning Theory
▪ Boud et al. 1985▪ ``those intellectual and affective activities in which individuals engage to explore their experiences in order to lead to new understandings and appreciations''
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© MIRROR Project ‐ Co‐Funded by EU IST FP7 – www.mirror‐project.eu
Reflective Learning
▪ Boud et al. 1985▪ ``those intellectual and affective activities in which individuals engage to explore their experiences in order to lead to new understandings and appreciations''
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© MIRROR Project ‐ Co‐Funded by EU IST FP7 – www.mirror‐project.eu
Why QS approaches?
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© MIRROR Project ‐ Co‐Funded by EU IST FP7 – www.mirror‐project.eu
Capturing Emotions at Work
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▪ Support for:▪ (I) Collaborative Settings▪ (II) Virtual Team Meetings▪ (III) Live Auditorium Feedback
© MIRROR Project ‐ Co‐Funded by EU IST FP7 – www.mirror‐project.eu
(I) Collaborative Settings
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CuriositySelf‐awarenessSharing
▪ Project meeting▪ Common work context
© MIRROR Project ‐ Co‐Funded by EU IST FP7 – www.mirror‐project.eu
(I) Collaborative Settings: Project Meeting
▪ Multiple visualizations and tools in the same scenario
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© MIRROR Project ‐ Co‐Funded by EU IST FP7 – www.mirror‐project.eu
▪ Multiple visualizations▪ More than 1000 entries from 32 participants▪ Positive feedback and user acceptance▪ Very different usage patterns
(I) Collaborative Settings: Project Meeting
12S. Mora, V. Rivera‐Pelayo, L. Müller “Supporting Mood Awareness in Collaborating Settings” (CollaborateCom 2011, Orlando, Florida)
© MIRROR Project ‐ Co‐Funded by EU IST FP7 – www.mirror‐project.eu
(II) Virtual Team Meeting
▪ A team meets weekly in a conference call ▪ Non‐verbal communication ▪ Reflect and learn by observation
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MotivationSelf‐awarenessReflection
© MIRROR Project ‐ Co‐Funded by EU IST FP7 – www.mirror‐project.eu
(II) MoodMap App
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© MIRROR Project ‐ Co‐Funded by EU IST FP7 – www.mirror‐project.eu
(II) MoodMap App
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© MIRROR Project ‐ Co‐Funded by EU IST FP7 – www.mirror‐project.eu
(II) MoodMap App
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© MIRROR Project ‐ Co‐Funded by EU IST FP7 – www.mirror‐project.eu
(III) Live Auditorium Feedback
▪ Capture live interest, attention and audience feedback
Self‐awarenessCommunicationReflection
© MIRROR Project ‐ Co‐Funded by EU IST FP7 – www.mirror‐project.eu
(III) Live Auditorium Feedback
LIM: Live Interest Meter
© MIRROR Project ‐ Co‐Funded by EU IST FP7 – www.mirror‐project.eu
Challenges
▪ Goal‐oriented and lack of time▪ Have to see the benefits/utility – show payoff▪ Create CURIOSITY
▪ Add entertainment, motivation, feedback▪ Constructive and positive
▪ Tendency to avoid/ignore emotions at work▪ What you show vs. what it really is
▪ Individual and collaborative environment
▪ Privacy concerns19
© MIRROR Project ‐ Co‐Funded by EU IST FP7 – www.mirror‐project.eu
Conclusions and Outlook
▪ How can we motivate people to capture their emotions at work?
▪ Automatic approaches i.e. sensors▪ ECG (heart rate), acceleration sensors (physical activity)▪ User study at a clinic*
More QS approaches can inspire new effective reflective tools!
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* L. Müller, V. Rivera‐Pelayo, C. Kunzmann, A. Schmidt; “ From Stress Awareness to Coping Strategies of Medical Staff: Supporting Reflection on Physiological Data”. (HBU 2011) LNCS vol.7065, Springer
© MIRROR Project ‐ Co‐Funded by EU IST FP7 – www.mirror‐project.eu
Thanks for your attention!Any questions?
www.mirror‐project.eu#MIRRORip
Verónica Rivera‐Pelayo@veronicarp; [email protected]
Research Center for Information Technology (FZI)Karlsruhe