ANKURGUPTA|Email:ankur8705@gmail.com|Ph:+6591522596|Singapore

Summary

Ø Overall7+yearsofexperienceinCiscoservices,cloudconsultingandpartnermanagement.

Ø DeepunderstandingofGlobalfinancialandserviceprovidernetworks.Ø AnITILexpertcertified,processchampioncapableofmanagingcompletelifecycle

ofITnetworkoperations.Ø PMPpursuingandmanagingnetworkautomationprojectasprojectManagerØ Stronginter-personalandteambuildingskillswithexpertiseinleadingcross

functionalprojectsinmatrixreportingstructure.

CertificationsITILExpert,PMP(pursuing),CCNA,CCNPvoice,CCIECollaboration(Written),VCP5ToolsandManagementSoftwareCMCSautomationtool,Remedy,ServiceNow,Tableaureporting,MicrosoftOfficeAcademicsEPBM-ExecutiveprograminBusinessManagement IIMCalcutta 2016-2017(pursuing)B.TechCommunication&ComputerEngineering LNMIIT,Jaipur 2005-2009SeniorSecondary(12thGrade),CBSE S.M.AryaPublicSchool 2004ExperienceServiceDeliveryManager|CiscoSystems,AdvancedServices|May2014–PresentAchievements:Identifiedandconvertedmultipleupsellopportunitieswithsales.Builtpartnerbasedteamof40+networkengineersforserviceexpansion.LearntServicedelivery,relationshipmanagement.

• Manageanetworkconfiguration,complianceautomationservice(CMCS)foraglobalfinancialorganization.

• Responsibleforreviewingcontracts,overseeservicetransitionactivitiesandbuildserviceoperationsinpartnershipwithNOC.

• Deliveredmultipleprojectsonservicetransition,utilizingPMPbestpractices• OverseeNOCoperationsanddriveCSIinitiativesbyengagingrelevantstakeholders.• Participateinincident,problemmanagementreviewsandCAB(changeadvisory

board)meetingforescalatedissues.• Managethesupportingpartnerteamsandownershipofunderpinningcontracts.• Drivecross-functionalprojectswithAdvancedServices,Sales,TACtoachieve

businessoutcomes.• WorkdirectlywithSalesteamsonupsellopportunitiesandbuildingRFPresponse.

AnITILExpertresultorientedITleaderwithexperienceinNetworkConsultingandcloudservicesmanagementwithexpertiseinservicedelivery,relationshipmanagementandleadingcrossfunctionalprojects

IncidentManager|CiscoSystems,AdvancedServices|Oct2013–Aug2015Achievements:MultipleIMprocessenhancements.DevelopedstronginterlockingprocesseswithProblem,changeandreleasemanagement.LearntITILframeworkandworkingwithcrossfunctionalteams.

• Manageandleadtoughnetworkdownsituations.• Setexpectationswiththecustomersanddrivepartners,engineersandonsiteteam

towardsincidentresolutionNetworkConsultingEngineer|CiscoSystems,AdvancedServices|Oct2011–Oct2013Achievements:AutomatedendtoendIPphoneprovisioningprocessbringingdownprovisioningtimefrom2weeksto3-4days.PromotedasProjectTechnicalleadmanagingteamof9members.Learntartofconsulting.

• Delivercollaborationconsultingprojects.• Delivermultipletrainingsessionstocustomers,partnersandinternalaudienceon

newCiscocollaborationproducts.SeniorIPTengineer|IpSoft|April2011–Oct2011Achievements:SuccessfullymigratedDCforaUSfinancialfirm.ConvertedUCCXcontactcentertoCMEbasedbothsignificantlycontributingina2-yearrenewal.Learntmanagedservicesandleadership.

• PartofmanagedservicesteamrunningvoicenetworkoperationsformultiplecustomersasaT3engineer.

• ProvidetechnicalmentorshiptoT2andT1engineers.NetworkEngineer|Aricent,CiscoTACproject|May2009–April2011Achievements:CCNPcertified.QuicklyrampeduponR&Sandrequestedtosupportvoicetechnology.Learntteamwork,customerservice.

• TroubleshootandresolvetechnicalissuesforglobalCiscoTACcustomers.• Createknowledgearticlesandprovidementorship.

DeclarationI,herebydeclarethatalltheinformationgivenaboveistrueandtothebestofmyknowledgeandbelief.