Resume-Ankur Gupta
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ANKUR GUPTA | Email: [email protected] | Ph: +65 9152 2596 | Singapore Summary Ø Overall 7+ years of experience in Cisco services, cloud consulting and partner management. Ø Deep understanding of Global financial and service provider networks. Ø An ITIL expert certified, process champion capable of managing complete life cycle of IT network operations. Ø PMP pursuing and managing network automation project as project Manager Ø Strong inter-personal and team building skills with expertise in leading cross functional projects in matrix reporting structure. Certifications ITIL Expert, PMP (pursuing), CCNA, CCNP voice, CCIE Collaboration (Written), VCP5 Tools and Management Software CMCS automation tool, Remedy, Service Now, Tableau reporting, Microsoft Office Academics EPBM - Executive program in Business Management IIM Calcutta 2016-2017(pursuing) B.Tech Communication & Computer Engineering LNMIIT, Jaipur 2005-2009 Senior Secondary (12 th Grade), CBSE S.M. Arya Public School 2004 Experience Service Delivery Manager | Cisco Systems, Advanced Services | May 2014 – Present Achievements: Identified and converted multiple upsell opportunities with sales. Built partner based team of 40+ network engineers for service expansion. Learnt Service delivery, relationship management. • Manage a network configuration, compliance automation service(CMCS) for a global financial organization. • Responsible for reviewing contracts, oversee service transition activities and build service operations in partnership with NOC. • Delivered multiple projects on service transition, utilizing PMP best practices • Oversee NOC operations and drive CSI initiatives by engaging relevant stakeholders. • Participate in incident, problem management reviews and CAB (change advisory board) meeting for escalated issues. • Manage the supporting partner teams and ownership of underpinning contracts. • Drive cross-functional projects with Advanced Services, Sales, TAC to achieve business outcomes. • Work directly with Sales teams on upsell opportunities and building RFP response. An ITIL Expert result oriented IT leader with experience in Network Consulting and cloud services management with expertise in service delivery, relationship management and leading cross functional projects
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Transcript of Resume-Ankur Gupta
ANKURGUPTA|Email:[email protected]|Ph:+6591522596|Singapore
Summary
Ø Overall7+yearsofexperienceinCiscoservices,cloudconsultingandpartnermanagement.
Ø DeepunderstandingofGlobalfinancialandserviceprovidernetworks.Ø AnITILexpertcertified,processchampioncapableofmanagingcompletelifecycle
ofITnetworkoperations.Ø PMPpursuingandmanagingnetworkautomationprojectasprojectManagerØ Stronginter-personalandteambuildingskillswithexpertiseinleadingcross
functionalprojectsinmatrixreportingstructure.
CertificationsITILExpert,PMP(pursuing),CCNA,CCNPvoice,CCIECollaboration(Written),VCP5ToolsandManagementSoftwareCMCSautomationtool,Remedy,ServiceNow,Tableaureporting,MicrosoftOfficeAcademicsEPBM-ExecutiveprograminBusinessManagement IIMCalcutta 2016-2017(pursuing)B.TechCommunication&ComputerEngineering LNMIIT,Jaipur 2005-2009SeniorSecondary(12thGrade),CBSE S.M.AryaPublicSchool 2004ExperienceServiceDeliveryManager|CiscoSystems,AdvancedServices|May2014–PresentAchievements:Identifiedandconvertedmultipleupsellopportunitieswithsales.Builtpartnerbasedteamof40+networkengineersforserviceexpansion.LearntServicedelivery,relationshipmanagement.
• Manageanetworkconfiguration,complianceautomationservice(CMCS)foraglobalfinancialorganization.
• Responsibleforreviewingcontracts,overseeservicetransitionactivitiesandbuildserviceoperationsinpartnershipwithNOC.
• Deliveredmultipleprojectsonservicetransition,utilizingPMPbestpractices• OverseeNOCoperationsanddriveCSIinitiativesbyengagingrelevantstakeholders.• Participateinincident,problemmanagementreviewsandCAB(changeadvisory
board)meetingforescalatedissues.• Managethesupportingpartnerteamsandownershipofunderpinningcontracts.• Drivecross-functionalprojectswithAdvancedServices,Sales,TACtoachieve
businessoutcomes.• WorkdirectlywithSalesteamsonupsellopportunitiesandbuildingRFPresponse.
AnITILExpertresultorientedITleaderwithexperienceinNetworkConsultingandcloudservicesmanagementwithexpertiseinservicedelivery,relationshipmanagementandleadingcrossfunctionalprojects
IncidentManager|CiscoSystems,AdvancedServices|Oct2013–Aug2015Achievements:MultipleIMprocessenhancements.DevelopedstronginterlockingprocesseswithProblem,changeandreleasemanagement.LearntITILframeworkandworkingwithcrossfunctionalteams.
• Manageandleadtoughnetworkdownsituations.• Setexpectationswiththecustomersanddrivepartners,engineersandonsiteteam
towardsincidentresolutionNetworkConsultingEngineer|CiscoSystems,AdvancedServices|Oct2011–Oct2013Achievements:AutomatedendtoendIPphoneprovisioningprocessbringingdownprovisioningtimefrom2weeksto3-4days.PromotedasProjectTechnicalleadmanagingteamof9members.Learntartofconsulting.
• Delivercollaborationconsultingprojects.• Delivermultipletrainingsessionstocustomers,partnersandinternalaudienceon
newCiscocollaborationproducts.SeniorIPTengineer|IpSoft|April2011–Oct2011Achievements:SuccessfullymigratedDCforaUSfinancialfirm.ConvertedUCCXcontactcentertoCMEbasedbothsignificantlycontributingina2-yearrenewal.Learntmanagedservicesandleadership.
• PartofmanagedservicesteamrunningvoicenetworkoperationsformultiplecustomersasaT3engineer.
• ProvidetechnicalmentorshiptoT2andT1engineers.NetworkEngineer|Aricent,CiscoTACproject|May2009–April2011Achievements:CCNPcertified.QuicklyrampeduponR&Sandrequestedtosupportvoicetechnology.Learntteamwork,customerservice.
• TroubleshootandresolvetechnicalissuesforglobalCiscoTACcustomers.• Createknowledgearticlesandprovidementorship.
DeclarationI,herebydeclarethatalltheinformationgivenaboveistrueandtothebestofmyknowledgeandbelief.
