Post on 13-Jan-2017
Service Offerings Presentation
400+ CUSTOMERS TRUST THEIR DATABASES TO RDX Discover why RDX is the leading provider of remote database management services.
www.rdx.com
RDX (Remote DBA Experts)
▪ Founded in 1994
▪ Specializes in remote database, operating system,
enterprise application support services
▪ Currently supporting hundreds of
customers and thousands of database servers
▪ An entire “Support Engine” consisting of tools,
technologies, people and processes that have been
tuned and refined over the last 20 years
YEARS
SERVICE DELIVERY
EXPERIENCE
20
www.rdx.com
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DBA Service Offerings
• SQL Server
• Oracle
• DB2
• MySQL
• PostgreSQL
• Oracle RDB
• MongoDB
Databases
• DB & Non-DB Servers
• Database Activity Monitoring
• Custom Application Monitoring
Monitoring
• Unix • (AIX, HP-UX, Solaris…)
• Linux • (RedHat, Suse)
• Windows OS Support
Operating Systems
SQL Server BI Oracle Apps Application Servers Database Hosting SharePoint GoldenGate
Solarwinds JDEdwards DB and Third Party
HA Hyperion Back End Exchange
IBM InfoSphere
CDC
Other Technologies
www.rdx.com
RDX Advantages
RDX DBAs have hundreds of years of collective experience
and perform thousands of support activities monthly.
100% Onshore Support
Experienced Technical Staff
Collective Knowledge
Subject Matter Experts
Focus on Security
Custom-Tailored Monitoring Solution
Wide Range of Supported Products
Robust Monitoring Infrastructure
RDX Engine
Centralized Delivery Center
www.rdx.com
RDX Service Delivery Organization
▪ Customer Integration Team
• Team dedicated to customer integration process
▪ Primary and Secondary DBAs
• Responsible for learning and documenting your environment to ensure RDX delivers consistent,
high-quality support
• Customer toolsets, overall support and change-management strategies, tailoring support best
practices and providing day-to-day support
▪ Subject Matter Experts
• RDX allocates the SME with the highest-level skill sets in that particular task to provide additional
support to your assigned primary DBA
• Ensures customer gets the most experienced person available to perform complex tasks
▪ Database Operations Center (DOC)
• 24 hour support by dedicated database and OS problem resolution specialists
▪ Quality Assurance Team
• Responsible for monitoring and evaluating RDX’s operational efficiencies
• Constant review of daily support practices, customer documentation, monitoring efficiency
and page reduction efforts
www.rdx.com
RDX Customer Integration Process
www.rdx.com
Database Operations Center (DOC)
Custom tailored monitoring, notification and escalation solutions
Staffed 24x7x365 on-site
Problem Resolution Experts - First line of support for alerts
Not a “help desk”
Trained in database and OS problem resolution
Access to RDX Solution Repository and customer WIKIs
Constant discussion with product teams on issues
Page analysis, reduction and proactive problem prevention
An entire infrastructure designed to provide
advanced monitoring, problem prevention and resolution activities
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RDX Monitoring Architecture
www.rdx.com
Monitoring and Alerting Services
• SQL Server
• Oracle
• DB2
• MySQL/PostgreSQL
Databases
• Customized Checks for Oracle Applications Architecture
E-Business Suite
• Windows Operating System
• UNIX/LINUX Operating System
• Application Servers
Non-Database Servers
• Internally Developed Checks
• Customer Specified
Custom Checks
www.rdx.com
RDX Security Architecture
• SSAE16/PCI Standards
• Federal Background Checks
• CJIS Finger Printing
• Credit Checks
• Drug Tests
• “Need-to-Know” Security Authorization
• Security Training
• SOPs for Employee Integration; Transfer; Termination
Organizational
• Key Entry at All Access Points
• Surveillance Cameras on All Floors and DOC Monitoring Area
• Constant Video Observation
Physical
• Active Directory – Controls All Security Access
• Secret Server – Industry Leading Password Vault
• Two Implementations of Yubikey
• Two-Factor Authentication
• Cisco ASA 5510 Firewalls
• SPLUNK Log Aggregator Collects All Security Logs
• SNORT and OSSEC – Dual Intrusion Detection Systems
• Sophisticated Intrusion “Subtle Pattern Matching Detection”
• PCI Compliant
• WSUS – Microsoft Automated Security Patching
• All Servers Hardened According to Industry Standard Specifications
Network Infrastructure
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RDX Secret Server Password Vault
Encrypts Data at Rest and Transfer
• AES 256 encryption - The Rijndael algorithm for encrypting database data
• Encryption is approved by the U.S. Government for use by NIST
• Hashes and salts user passwords using a randomly generated salt and the SHA512 hashing
algorithm
Advanced Logging, Monitoring and Reporting
• Secret Server tracks all user activities in the application
• Activity reports provide secret name, access time, username and the user’s host/IP address
• Provides group account ease of administration while retaining the ability to
audit individual user access
Two-Factor Authentication
Advanced Feature Set
• Email alerts generated when Secrets are accessed
• Ability to hide Secrets
• Able to record all actions taken in sessions that are activated by launchers and
store recordings for replay
www.rdx.com
Thank You!
WORRY-FREE REMOTE DBA SERVICES
Get exceptional, affordable DBA support – without the sacrifice.
Stress Less, Live More with RDX.