La Centrale des Marchés : des services B2B pour accompagner la croissance des entreprises
B2B standard presentation - Assistance24h services
Transcript of B2B standard presentation - Assistance24h services
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PGM Assistance BH
Standard presentation
Sarajevo, 2010. godine
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JEDAN PROVAJDER ZA SVE POTREBE
• Osiguravajuće kompanije
• Auto importeri i dileri
• Leasing kompanije
• Banke i finansijske institucije
• Ostali
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ASSISTANCE PROGRAMI I GARANCIJE MOBILNOSTI
Opravka vozilana cesti
Dostavapogonskog goriva
Prevoz vozila
Opravke u servisu
Participacija u troškovima vanrednog servisiranja
Medicinski transport
Bolni čki tretmani
Ambulantnipregledi
Dostavalijekova
Provjeraračuna i nalaza
Kućneposjete
Avionske, vozne i bus karte
Zamjenskavozila
Hotelski smještaj
Taxiprevoz
Informacijskiservisi
Route planeri, itinereri i info servisi
Pomo ćmajstora u ku ći (vodoinstalater, klju čar, stolar...)
Pomo ć u domenusigurnosnih sistema zaštite
Servisi nabavke ku ćnih potrepština
Ostali servisi u domenu ku ćnih poslova
Rezervacijakarata
Slanjeporuka
Cash AdvanceServisi
PersonalAssistanceservisi
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PGM – MREŽA IZVRŠILACA - BiH
August 2010. godineLokacijski raspored kapaciteta mreže PGM-a u Bosni i Hercegovini
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PGM – MREŽA IZVRŠILACA - BiH
August 2010. godineLokacijski raspored kapaciteta mreže PGM-a u Bosni i Hercegovini
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PGM – MREŽA IZVRŠILACA - BiH
August 2010. godineLokacijski raspored kapaciteta mreže PGM-a u Bosni i Hercegovini
![Page 7: B2B standard presentation - Assistance24h services](https://reader034.fdocument.pub/reader034/viewer/2022042716/55be2ddbbb61eb29058b45c5/html5/thumbnails/7.jpg)
PGM – MREŽA IZVRŠILACA - BiH
August 2010. godineLokacijski raspored kapaciteta mreže PGM-a u Bosni i Hercegovini
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PROFESIONALNA KOMUNIKACIJA SA KLIJENTIMA
• Korporativni kontakti broj telefona (jedan broj
za sve pozive klijenata)
• Distributivnost poziva odgovornim referentima
u osiguranju putem email-a
• Dostupnost 24/365
• Shema rada 24/365 ili preuzimanje poziva u
vremenu 18-08 h
• Mogućnost prijave bilo koje vrste štete u
formatu osiguranja (Full Accident Realtime Report)
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PROFESIONALNA I POTPUNA BRIGA
• Business to business• Assistance programi• Garancije mobilnosti• FleetManagement Servisi• GPS servisi
• Tehničke asistencije• Medicinske asistencije• Putne asistencije• Asistencije u ku ći• Lifestyle asistencije
• Business to client
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ŽIVOTNI CIKLUS VOZILA
• CRM (Customer Relationship Management)
• Izgradnja lojalnosti kupaca
• Izgradnja korporativnog image-a
• PARA (ProductActivatedRoadsideAssistance)
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SWOT ANALIZA – Assistance program
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FLEET MANAGEMENT SERVISI
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FLEET MANAGEMENT SOFTWARE
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GPS SERVISI
• Telematika i telemetrija
• GPS-BH.Guard
(Potpuna zaštita od krañe vozila)
• GPS-BH.Fleet
(Potpun nadzor nad flotom vozila)
• GPS-BH.Secure
(Upravljanje transportom vrijednosti)
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PREMIUM SERVISI
• Fokus na klijenta (vozača i putnike)
• 100%-tni servis pomoći na cesti
• Apsolutni prioritet
• PREMIUM paket boniteta
• Uska kolaboracija sa leasingom i dilerima
• Zajednički treninzi
• Kontinirani procesi inoviranja
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PERFORMANSE
• ALARM CENTAR
• 24/365 SHEMA RADA
• Komunikacijski sistem (IVR, AutoAttendance, Recording...)
• AOMS (Assistance Operations Management System)
• Jezička dostupnost (Engl, Njem, Ital, Šve...)
• MREŽA OPERACIJA PGM-a
• Operativnost 24/365
• Preko 650 ugovornih saradnika i izvršilaca
• Centraliziran sistem upravljanja
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REPORTING I QMS
• Openbook concept
• Izvještavanja (dnevno, mjesečno, godišnje)
• Ad-hoc izvještavanja
• QMS - Quality Management System
• Document Tracking System
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REFERENCE
Pokazatelji za 2009. godinu
• 40.000 primljenih poziva
• 2000 tehničkih intervencija
• 300 medicinskih intervencija
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PGM Assistance BH doo
Fra Anñela Zvizdovića 1
UNITIC Business center
BiH-71000 Sarajevo
Tel: 033 261 920
Fax: 033 261 923
email:[email protected]
www.pgm.ba
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