Post on 17-Jan-2017
CUSTOMER INSIGHT AND MARKETING AUTOMATION FOR RETAIL
Ecommerce marketing
CUSTOMER INSIGHT AND MARKETING AUTOMATION FOR RETAIL
is broken
CUSTOMER INSIGHT AND MARKETING AUTOMATION FOR RETAIL
This is Jess. She likes Jersey Dresses and Clutches
CUSTOMER INSIGHT AND MARKETING AUTOMATION FOR RETAIL
This email may engage others, but it doesn’t engage her.
This is Jess. She likes Jersey Dresses and Clutches
CUSTOMER INSIGHT AND MARKETING AUTOMATION FOR RETAIL
This email may engage others, but it doesn’t engage her.
“There’s perhaps nothing more alienating than treating your most loyal
customers like strangers on the subway.”
CUSTOMER INSIGHT AND MARKETING AUTOMATION FOR RETAIL
Gartner – June 2015
What if you knew every single customer’s interests
CUSTOMER INSIGHT AND MARKETING AUTOMATION FOR RETAIL
What if each message you sent was personally tailored to them individually
CUSTOMER INSIGHT AND MARKETING AUTOMATION FOR RETAIL
CUSTOMER INSIGHT AND MARKETING AUTOMATION FOR RETAIL
What if you learn from Jess’s behaviour and ensure the message engages her.
What if you collect all relevant data into a unified profile of Jess.
CUSTOMER INSIGHT AND MARKETING AUTOMATION FOR RETAIL
This is how ecommerce marketing should be done
CUSTOMER INSIGHT AND MARKETING AUTOMATION FOR RETAIL
Customer Lifecycle Marketing
CUSTOMER INSIGHT AND MARKETING AUTOMATION FOR RETAIL
ometria.com/customer-lifecycle-marketing
Some examples
CUSTOMER INSIGHT AND MARKETING AUTOMATION FOR RETAIL
Product Recommendations
in a
Basket Abandonment email
Targeted Basket Abandonment
CUSTOMER INSIGHT AND MARKETING AUTOMATION FOR RETAIL
Twitter Custom Audience Facebook Custom Audience
Automated and Segmented Post-Purchase Emails
Wolf & Badger increases repeat rate by 60% and overall online revenue by 4% with customer lifecycle marketing programme by Ometria
INCREASE IN TOTAL ONLINE REVENUE 4%
REVENUE PER EMAIL SENT £3
INCREASE IN REPEAT PURCHASE RATE 60%
Now what you’re probably thinking is…
CUSTOMER INSIGHT AND MARKETING AUTOMATION FOR RETAIL
1. This is amazing
CUSTOMER INSIGHT AND MARKETING AUTOMATION FOR RETAIL
2. This is really difficult
CUSTOMER INSIGHT AND MARKETING AUTOMATION FOR RETAIL
CUSTOMER INSIGHT AND MARKETING AUTOMATION FOR RETAIL
OMETRIA IS TRUSTED BY
38 Park StreetMayfairLondonW1K 2JF
Ivan MazourCEO and Founder
ivan@ometria.com0207 016 8383
CUSTOMER INSIGHT AND MARKETING AUTOMATION FOR RETAIL