Ometria

Post on 17-Jan-2017

354 views 8 download

Transcript of Ometria

CUSTOMER INSIGHT AND MARKETING AUTOMATION FOR RETAIL

Ecommerce marketing

CUSTOMER INSIGHT AND MARKETING AUTOMATION FOR RETAIL

is broken

CUSTOMER INSIGHT AND MARKETING AUTOMATION FOR RETAIL

This is Jess. She likes Jersey Dresses and Clutches

CUSTOMER INSIGHT AND MARKETING AUTOMATION FOR RETAIL

This email may engage others, but it doesn’t engage her.

This is Jess. She likes Jersey Dresses and Clutches

CUSTOMER INSIGHT AND MARKETING AUTOMATION FOR RETAIL

This email may engage others, but it doesn’t engage her.

“There’s perhaps nothing more alienating than treating your most loyal

customers like strangers on the subway.”

CUSTOMER INSIGHT AND MARKETING AUTOMATION FOR RETAIL

Gartner – June 2015

What if you knew every single customer’s interests

CUSTOMER INSIGHT AND MARKETING AUTOMATION FOR RETAIL

What if each message you sent was personally tailored to them individually

CUSTOMER INSIGHT AND MARKETING AUTOMATION FOR RETAIL

CUSTOMER INSIGHT AND MARKETING AUTOMATION FOR RETAIL

What if you learn from Jess’s behaviour and ensure the message engages her.

What if you collect all relevant data into a unified profile of Jess.

CUSTOMER INSIGHT AND MARKETING AUTOMATION FOR RETAIL

This is how ecommerce marketing should be done

CUSTOMER INSIGHT AND MARKETING AUTOMATION FOR RETAIL

Customer Lifecycle Marketing

CUSTOMER INSIGHT AND MARKETING AUTOMATION FOR RETAIL

ometria.com/customer-lifecycle-marketing

Some examples

CUSTOMER INSIGHT AND MARKETING AUTOMATION FOR RETAIL

Product Recommendations

in a

Basket Abandonment email

Targeted Basket Abandonment

CUSTOMER INSIGHT AND MARKETING AUTOMATION FOR RETAIL

Twitter Custom Audience Facebook Custom Audience

Automated and Segmented Post-Purchase Emails

Wolf & Badger increases repeat rate by 60% and overall online revenue by 4% with customer lifecycle marketing programme by Ometria

INCREASE IN TOTAL ONLINE REVENUE 4%

REVENUE PER EMAIL SENT £3

INCREASE IN REPEAT PURCHASE RATE 60%

Now what you’re probably thinking is…

CUSTOMER INSIGHT AND MARKETING AUTOMATION FOR RETAIL

1. This is amazing

CUSTOMER INSIGHT AND MARKETING AUTOMATION FOR RETAIL

2. This is really difficult

CUSTOMER INSIGHT AND MARKETING AUTOMATION FOR RETAIL

CUSTOMER INSIGHT AND MARKETING AUTOMATION FOR RETAIL

OMETRIA IS TRUSTED BY

38 Park StreetMayfairLondonW1K 2JF

Ivan MazourCEO and Founder

ivan@ometria.com0207 016 8383

CUSTOMER INSIGHT AND MARKETING AUTOMATION FOR RETAIL