Ometria

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CUSTOMER INSIGHT AND MARKETING AUTOMATION FOR RETAIL

Transcript of Ometria

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CUSTOMER INSIGHT AND MARKETING AUTOMATION FOR RETAIL

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Ecommerce marketing

CUSTOMER INSIGHT AND MARKETING AUTOMATION FOR RETAIL

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is broken

CUSTOMER INSIGHT AND MARKETING AUTOMATION FOR RETAIL

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This is Jess. She likes Jersey Dresses and Clutches

CUSTOMER INSIGHT AND MARKETING AUTOMATION FOR RETAIL

This email may engage others, but it doesn’t engage her.

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This is Jess. She likes Jersey Dresses and Clutches

CUSTOMER INSIGHT AND MARKETING AUTOMATION FOR RETAIL

This email may engage others, but it doesn’t engage her.

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“There’s perhaps nothing more alienating than treating your most loyal

customers like strangers on the subway.”

CUSTOMER INSIGHT AND MARKETING AUTOMATION FOR RETAIL

Gartner – June 2015

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What if you knew every single customer’s interests

CUSTOMER INSIGHT AND MARKETING AUTOMATION FOR RETAIL

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What if each message you sent was personally tailored to them individually

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What if you learn from Jess’s behaviour and ensure the message engages her.

What if you collect all relevant data into a unified profile of Jess.

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This is how ecommerce marketing should be done

CUSTOMER INSIGHT AND MARKETING AUTOMATION FOR RETAIL

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Customer Lifecycle Marketing

CUSTOMER INSIGHT AND MARKETING AUTOMATION FOR RETAIL

ometria.com/customer-lifecycle-marketing

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Some examples

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Product Recommendations

in a

Basket Abandonment email

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Targeted Basket Abandonment

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CUSTOMER INSIGHT AND MARKETING AUTOMATION FOR RETAIL

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Twitter Custom Audience Facebook Custom Audience

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Automated and Segmented Post-Purchase Emails

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Wolf & Badger increases repeat rate by 60% and overall online revenue by 4% with customer lifecycle marketing programme by Ometria

INCREASE IN TOTAL ONLINE REVENUE 4%

REVENUE PER EMAIL SENT £3

INCREASE IN REPEAT PURCHASE RATE 60%

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Now what you’re probably thinking is…

CUSTOMER INSIGHT AND MARKETING AUTOMATION FOR RETAIL

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1. This is amazing

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2. This is really difficult

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CUSTOMER INSIGHT AND MARKETING AUTOMATION FOR RETAIL

OMETRIA IS TRUSTED BY

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38 Park StreetMayfairLondonW1K 2JF

Ivan MazourCEO and Founder

[email protected] 016 8383

CUSTOMER INSIGHT AND MARKETING AUTOMATION FOR RETAIL