INTERPERSONAL BEHAVIOURINTERPERSONAL BEHAVIOUR

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By: Shalini Devani

Interpersonal Behavior… {IPB}Interpersonal Behavior… {IPB}• IPB is the study of one’s own

perception, knowledge , attitude & motivation and how these affect one’s behavior to the self & with others.

• It is characterized mainly by 3 factors…– Communication skill :

»Knowledge / literacy / intelligence

»Listening skill»Verbal skill»Active listening/feedback

{continue…} {continue…}

– Emotional intelligence :»Self awareness»Emotional maturity

– Social skill :»Good eye contact»Body language»Empathy/understanding & assimilating ability

JOHARI WINDOW{JW}JOHARI WINDOW{JW}

• JW is a psychological too created by Joseph Luft & Harry Ingham in 1955 in u.s.

• It helps people to understand their better interpersonal relations & communication.

Figure 8.2

Johari window…Johari window…• .

{ jw…} { jw…}• For a more familiar face , (b)…

• For a stranger , (a)…

EGO STATES{ES} & TRANSACTIONAL ANALYSIS{TA}…

EGO STATES{ES} & TRANSACTIONAL ANALYSIS{TA}…

• People during interaction with others operate from different ego states…

•Parent {exteropsychic} ES•Adult {neopsychic} ES•Child {archaeopsychic} ES

• Also , the transaction may occur in 2 ways..

•Parallel / complementary / reciprocal

•Cross

{TA…} {TA…}• Effective communication occurs in

parallel transaction only.

TA model {e.g..}

P P

A A

C C

• TEACHER • I

INTERPERSONAL CIRCLE…INTERPERSONAL CIRCLE…

• interpersonal circle (see figure at left, a model of Donald Kiesler's [1983] borrowed from Michael Gurtman), such that correspondence tends to occur on the affiliation axis (friendliness invites friendliness, and hostility invites hostility), and reciprocity tends to occur on the power axis (dominance invites submission, and submission invites dominance).

OPEN SELF PERSONALITY…OPEN SELF PERSONALITY…• When a person knows about oneself

what others know too. & is willing to share his feelings , thoughts , ideas , & values with others is known as an open self personality.

• Build relationship• Become trustworthy• Build overall personality• Help improving communication skill• Build self-respect• Gain confidence

Importance :-

{continue…} {continue…}• Gain knowledge• Become popular in social group• Become role-model/ mentor for

others• Have professional development

too.• Learn a number of things…• overall promotion in life.

Certain ways to develop one’s own IPS :-Certain ways to develop one’s own IPS :-

• Introspect within yourself to know the type of self

• Decide your objective with set-limits {i.e. where you need to be more open}

• Say “HELLO” first with a smile • Be appreciative , motivate & help others• Be punctual• Bring people together• Resolve conflicts• Keep small successes going on – enjoy it

with people around you.• Share your dreams , desires ,hobbies &

ambitions.

{continue…} {continue…}

• Pay attention to others• Practice active listening• Communicate clearly• Humour them• Don’t complain / blame /…• Empathize• Be creative• Use “WE” instead of “I”• Make use of power words.• Give positive strokes.

STROKES… STROKES…• There are basically 2 types of

strokes:– Positive {warm fuzzies }

•“I’m ok you are ok” types….– Negative {cold pricklies}

•I’m ok , you are not ok»{projective position}

•I’m not ok , you are not ok»{introjective position}

•I’m not ok . You are not ok.»{futility position}

After developing these skills, one can……After developing these skills, one can……• Work harmoniously with others• Evaluate and accept

responsibilities• Identify methods you use to

respond to conflict• Work in teams more efficiently

IPSIPS

• Healthy interpersonal skills reduce stress, reduce conflict, improve communication, enhance intimacy, increase understanding, and promote joy.

• There are just six interpersonal skills which form a process that is applicable to all situations:– Analyzing the situation– Establishing a realistic objective– Selecting appropriate ways of behaving– Controlling your behavior– Shaping other people's behavior– Monitoring our own and others'

behavior

Improving ips….Improving ips….• Communication Skills: Communion

demands that we listen as well as speak• Assertiveness Skills :Expressing yourself

and your rights without violating the rights of others

• Conflict Resolution: Conflict is natural and inevitable. Conflict Resolution helps you resolve differences so that you may continue with the relationship in an effective way.

• Anger Management: Knowing how to recognize and express anger appropriately can help us to reach goals, handle emergencies, solve problems and even protect our health.

BIBLIOGRAPHYBIBLIOGRAPHY

• http://science.uniserve.edu.au/

• http://www.ncsu.edu/

• http://www.gowales.co.uk/

• www.personalityresearch.org

THANK – YOU…THANK – YOU…