Go Telecare Telemedicine Solutions

TELEMEDICINESOLUTIONS

Version 1.1

CALL: (646) 661-7853MAIL: ronnie.hastings@gotelecare.com

TELEMEDICINE DEFINITION

Definition → The remote diagnosis and treatment

of patients by means of telecommunications

Types → Audio-Video

→ Store and Forward

→ Remote Patient Monitor

→ Telephone

Note → The terms “telemedicine” and “telehealth” are defined by the American Association of

Telemedicine as the same terms. Some states define each term differently, such as the state of California.

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HOW DOES GOTELECARE WORK?

STEP-1 Create a Profile

STEP-3Attend the Consult

Simple 4-Step Process

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BASICS – CREATE A PROFILE

Provider→ Submit the provider enrollment

package to GoTelecare.

→ Complete one-time webinar training offered Mon – Fri during business hours.

Patient→ Create a profile.

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BASICS – CONFIRM APPOINTMENT

Provider→ Add availability to your calendar

→ Chose how many and what types of patients you would like to treat.

→ Confirm, deny, or reschedule incoming consultation requests.

Patient→ Find and select a provider.

→ Click on a time that works for you and request the consultation.

→ Receive confirmation from provider that your request was scheduled.

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BASICS – ATTEND THE CONSULT

Provider→ Sign in, click on the “Start

Consultation” button and see your scheduled patient!

Patient→ Sign in, click on the “Start

Consultation” button and see your scheduled doctor!

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BASICS – PICK UP THE PRESCRIPTION

Provider→ Use our EMR or your own EMR to

ePrescribe the medication and send request to the patient’s nearest pharmacy.

Patient→ Pick up your prescription at the

pharmacy or have your pharmacy deliver your prescription directly to a designated address.

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APPLICATIONS

PROVIDERS FACILITIES(Patients)

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FACILITIES APPLICATION

FACILITIES APPLICATIONKEY FEATURES

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FACILITIES APPLICATION – KEY FEATURES

https://telemedicine.gotelecare.com/ATN_userLogin.action

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COMPONENTS

• Scheduled Consultation: Displays all confirmed consultations scheduled for different patients.

• Completed Consultation List: Lists and provides details on all completed consultations

• Patient Search: Lets providers search and retrieve patient details

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Consultation Module

COMPONENTS

• Requested Consultations: Displays list of requested consultations

• Confirmed Consultations: Displays list of confirmed consultations

• Completed Consultations: Displays list of completed consultations

• Cancelled Consultations: Displays list of cancelled consultations

• No-Show Consultations: Displays list of consultations declared as ‘No Show’

• Assign Consultation: Lets a facility admin to assign an accepted consultation to specific facility attendants who would be present and assist the patient during the consultation if required

• Consultation Setup: Provides information on how to setup PC/Laptop for video consultation

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Availability Schedule Module

COMPONENTS

• View Availability: This shows the availability of the facility marked as ON and OFF for the current week and the following two weeks.

• Mark Availability: This is used by the facility administrator to mark time availability for the facility.

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Financial Module

COMPONENTS

• Receivables: This menu provides financial details about all consultations conducted at the facility. The facility user can view list of all consultations which have been conducted at the facility for which payment is due.

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User Management Module

COMPONENTS

• Manage PCP: Displays list of all existing PCPs at the facility and allows the facility administrator to add, modify and delete PCPs.

• Manage Users: Displays list of all existing portal users at the facility and allows the facility administrator to add, modify and delete users with either administrator or attendant rights.

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Utility Module

COMPONENTS

• My Patients: Displays list of all patients who have attended any consultation from the facility earlier. Also allows the facility user to request for a new consultation for a patient.

• Manage Documents: Displays list of all documents that the facility had submitted at the time of registration.

• Update Profile: Allows the facility user to view/update details about the facility.

• Engagement Calendar: Displays a calendar showing the facility’s availability status

• File Box: Displays lists of files sent and received by the facility

• Training Videos: Contains videos that show how various features work

• Messages: Allows the creation of new messages and the management of received/sent messages

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FACILITIES APPLICATION – CONSULTATION BASICS

SCHEDULING A CONSULTATION

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FACILITIES APPLICATION – SCHEDULING CONSULTATION

Click on Utility > My Patients in the main menu STEP 1

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Choose the appropriate patient and click on Schedule AppointmentSTEP 2

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Choose the appropriate Facility, Specialty and Insurance Carrier from the dropdown menu and click on Search

STEP 3

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Click on the Details icon beside the appropriate entrySTEP 4

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Choose an available slot and select it by clicking on the appropriate iconSTEP 5

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FACILITIES AREA– SCHEDULING A CONSULTATION

Book a consultation when promptedSTEP 6

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Fill in the Reason for consultation field and click on SaveSTEP 7

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OTHER FEATURES

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GoTelecare’s Remote Patient Monitoring solutions combine cutting-edge sensor technology, advanced cellular technology, and the increased affordability of embedded communication devices to advance seamless, continuous provider care while easing the care burden from patients.

REMOTE PATIENT MONITORING

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PC-303H All-in-One Health Monitor

Gluco-meter Reusable Temperature Probe with Cable

Reusable, Self-Applying Blood Pressure Cuffs

Adult SpO2 Probe for All-in-One Health Monitor

Key Components

GoTelecare’s end-to-end solutions in Tele-Radiology help overcome geographical barriers to bridge the gap among radiology imaging, its diagnosis, and reporting to the referring physician for further medical action.

TELE-RADIOLOGY

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Key Features

Fully integrated with the GoTelecare Telemedicine system

Uses the latest DICOM technology

Upload, extract, view and distribute a wide range of radiology reports

Works on any computer, tablet or smartphone, anywhere in the world

Allows collaborative diagnosis among multiple physicians through an in-built referring mechanism

Calendar Availability Policy→ Provider can choose to confirm, deny, cancel, or reschedule appointments

→ Update restrictions apply during current calendar week

→ Policy protects both patients and providers

Verified Patient Reviews → Once provider confirms consultation was completed, the patient can write a review

based upon Overall Experience, Bedside Manner, and Wait Times

→ Reviews will be removed if they include vulgar language, cost complaints, or specific medical information deemed inappropriate

PROVIDER ACCOUNTABILITY

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GPS Enabled Technology→ Ensures patient is located within the state of their licensed provider

TELEMEDICINE REGULATIONS

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HL7 Compatibility→ Data transfer made easy→ EMR (Kareo) EMR (Provider)

OR → Platform EMR (Kareo or Provider)

Previous Patient Hx→ Patient face sheets can be upload for review by provider prior to consultation→ Current medical diagnosis, prescriptions, and recent medical activity are readily available

EMR/PLATFORM COMPATIBILITY

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The GoTelecare video conferencing system:→ Secure Sockets Layer (SSL)→ 128-bit Advance Encryption Standard (AES) encryption → Patient face sheets can be upload for review by provider prior to consultation→ All Protected Health Information (PHI) are secured by high level encryption and

de-identification of the data

DATA SECURITY

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Requirements:→ Windows or Mac Computer (video conferencing features are nearly identical)→ Windows® 7or 2003 Server, or Mac OS® X 10.5 LeopardÂ® or later. → Dual core 2.4GHz CPU or faster with at least 2GB of RAMDual c. → Internet Explorer® 7.0 or later, Mozilla® Firefox® 3.0 or later, Google Chrome 5.0 or later

or Safari®3.0 or later (JavaScript and Java enabled). → Internet connection with a cable modem, DSL or better

Recommendations:→ Although not required, we recommend that you use a quality headset with microphone

and speaker VoIP) instead of your webcam's built-in webcam microphone and speakers. → Internet connection bandwidth of at least 700Kbs

HARDWARE INFRASTRUCTURE

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CONTACT

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“I was always against the idea of outsourcing our back end claims processing work but I was wrong. GOTELECARE provided extraordinary deliverables on a timely basis which led to cost cutting considerably for us.”

CEO of a leading MA-PD Plan

Ronnie Hastings(646) 661-7853Email: Ronnie.Hastings@GoTelecare.com

For Additional Information, Please Contact…

Go Telecare Telemedicine Solutions

Healthcare

Transcript of Go Telecare Telemedicine Solutions

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