Report - 中国数字消费者研究 重新定义新零售时代 的客户体验img1.iyiou.com/Document/2017-07-19/iyiou_iconsumersurvey.pdf资料来源：麦肯锡2017中国数字消费者研究，麦肯锡2016中国数字消费者调查报告，欧睿

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