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ON
study of customer attitude towards the purchase of hero
Honda motorcycle
Submitted to Gautam Budh Technical University Lucknow
in the partial fulfillment of the requirement for the award of
the degree of
MASTER OF BUSINESS ADMINISTRATION
Session: 2010-11
UNDER THE GUIDANCE OF: SUBMITTED BY:
Mrs. SANDHYA SRIVASTAVA PANKAJ KUMAR SINGH
HOD M.B.A. 4TH SEMESTER
ROLL NO. 0960270019
AASHLAR BUSINESS SCHOOL FARAH, MATHURA
PREFACE
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Beginning of the system project is entirely creative. This does not come all of a sudden, but it comes by
result of discussion, consultation and contemplation. Problem unsolved here can never be satisfactory
eliminated later. It is therefore a slow process.
Moreover practical training is an important part of management courses. The theoretical studies
are not sufficient to get into the corporate world. Only practical knowledge can help us to understand the
complexities of large scale organizations.
To develop healthy managerial and administration skill in potential managers, it is necessary that
theoretical knowledge must be supplemented with exposure to the real environment. Actually, it is life
for, a management itself is realized.
In my case I confronted myself to CUSTOMER ATTITUDE TOWARDS THE PURCHASE OF
HERO HONDA MOTORCYCLE. The Project covers various aspect or pricing, promotion brand and
distribution policies and tries to draw consensus the credibility to those policies. And the exposure that I
could not have gained from the books. I found it very interesting and challenging. I take knowledge about
this project from net and make this project in my own way.
ACKNOWLEDGEMENT
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This report bears the imprint of many persons who have helped me in numerous ways in writing
this report. It gives me great pleasure in presenting this report to the AASHLAR BUSINESS
SCHOOL, FARAH, MATHURA . I would like to take this opportunity to exchange my heart full
graititude to all those who helped me in presenting this report.
I would like to take this opportunity to thanks Mrs. Sandhya Srivastava for providing the
attention, guidance, consistent encouragement and support I needed to complete this project. It stipulated
time without his active guidance.
I would also like to thanks all teachers and faculty members specially for cooperating me a lot in
this project and for providing advice to make my project more useful and impressive.
My overriding debt is to my parents who provided me moral support & inspiration needed to prepare this
report.
PANKAJ KUMAR SINGH
DECLARATION
I here by declare that the project report entitled CUSTOMER ATTITUDE
TOWARDS THE PURCHASE OF HERO HONDA MOTORCYCLE submitted by
me as a part of my M.B.A. Fourth Semester of Master of Business Administration
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(Marketing & International Business) TO AASHLAR BUSINESS SCHOOL,
FARAH, MATHURA .
(PANKAJ KUAMR SINGH)
CHAPTER PLAN
CHAPTER -1
INTRODUCTION
INDIAN BIKE MARKET
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HERO HONDA MOTORS LTD.
CHAPTER -2
OBJECTIVES OF THE STUDY
RESEARCH METHODOLOGY
CHAPTER -3
DATA ANALYSIS & INTERPRETATION
CHAPTER -4
FINDING & SUGGESTION
RECOMMENDATIONS
CHAPTER -5
COCLUSION
BIBLIOGRAPHY
QUESTIONNAIRE
5
CHAPTER -
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INTRODUCTION OF INDUSRY
HISTORY OF COMPANY
CONSUMER BUYING BEHAVIOUR
INTRODUCTION OF INDUSTERY
Throughout the centuries man has striven to expand his capabilities through the use ofmachine. His ever inventive mind has constantly devised ways to use tool to increase his abilities
to explore the world around him. To go faster, deeper, higher and further than before. Coupled
with his need to find new thrills, new adventures and new modes of transportation, the invention
refinement of the motorcycle seems an inevitable out come.
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It would seem that Michelangelo conceived of the bicycle as early 14 th century. And his
drawing shows a remarkable resemblance to he modern day bike. It had wheels of similar size
and even pedals and chain. Albeit without any apparent means of steering.
Through never built, it was a remarkably clever design, and early bicycle makers would
have done well to study his concepts, there have, in fact been 4 machines built based on his
drawing, attesting to the viability of his design.
It wasnt until 1869 that the first serious attempts were made to produce motor driven
bicycles. These very first were powered by steam, and driven by leather belts or as in the case of
the roper steam velocipede of 1869 by a system of levers attached to a crank on the driven
wheel.
In 1885 the Daimler, Europe this is consider by many as the first true motorcycle or motor
bicycle, as it was the first to employ an internal combustion engine and was designed from the
ground up to be motor powered. Designed by gottlibe Daimler it was powered by an Otto cycle
engine producing about horse powers. Note this design again employed wooden wheels and
Daimler dropped the twist grip controls from his 1877 design in favor of leavers on the frame.
In 1894 Hildebrand and Wolfmuller, France Worlds first production motorcycle. It came
with a 1428 cc water cooled four-stroke motor producing 2.5 bhp. And speed of 25 mph.
In 1898 orient-Aster, USA the American made production motorcycle was this entry built
by the Metz Company, in Waltham, mass, it used an aster engine that was a French copy of the
Metz Company, in Waltham, mass.
HERO HONDA IN AGRA
Hero Honda Motors Limited, based in Delhi, India, is the world's No. 1 company ofmotorcycles.
Hero Honda covers 55% market of Agra region because it provide best quality of product, Maintenance
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and also service after sales. Hero Honda has variety of brand as like Hero Honda Achiever, CBZ , Hunk,
Karizma , Passion , Passion Plus , Splendor, Splendor Plus , CD Dawn , CD Delux. At present Hero
Honda has many brand of two wheelers in difference price range so all level (High level , Middle level
,low level) person can buy the two wheeler according to their need. The market of two wheelers of agra is
increasing day by day. There are very much advancement comes in agra market in few years the customer
becoming more demanding because increasing the income level of person so increase their purchase
power and also increase the sale of two wheeier in Agra.
Two wheelers in India
Hero Honda Achiever CBZ Hunk Karizma Passion Splendor
Bajaj
Avenger Boxer CT 100 Discover EliminatorLegend Pulsar Pulsar
220-Fi (20072009) Pulsar 220-i (2009) Platina Wind XCD
Kristal Chetak Saffire Sunny Wave
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TVS VictorFlame Apache
Honda ActivaAviator DioUnicorn
Yamaha Crux Gladiator LiberoRX-135 RX 100 R15FZ16FZ-S
Others KineticLML (Lohia)Rajdoot 350 Royal Enfield Bullet
Hero Honda Motors Ltd.
Type Public company BSE:HEROHONDA MOTORS
Founded January 19, 1984 in Gurgaon, Haryana,India
Headquarters New Delhi,India
Key people Brijmohan Lal Munjal, Founder
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Company profile
Hero is the brand name used by the Munjal brothers in the year 1956 with the flagship
company Hero Cycles. The joint venture between India's Hero Group and Honda Motor
Company, Japan has not only created the world's single largest two wheeler company but also
one of the most successful joint ventures worldwide.
During the 80s, Hero Honda became the first company in India to prove that it was possible to
drive a vehicle without polluting the roads. The company introduced new generation
motorcycles that set industry benchmarks for fuel thrift and low emission. A legendary 'Fill it -
Shut it - Forget it' campaign captured the imagination of commuters across India , and Hero
Honda sold millions of bikes purely on the commitment of increased mileage
Over 19 million Hero Honda two wheelers tread Indian roads today. These are almost as many
as the number of people in Finland , Ireland and Sweden put together!
Hero Honda has consistently grown at double digits since inception; and today, every second
motorcycle sold in the country is a Hero Honda. Every 30 seconds, someone in India buys Hero
Honda's top -selling motorcycle - Splendor. This festive season, the company sold half a million
two wheelers in a single month-a feat unparalleled in global automotive history.
Hero Honda bikes currently roll out from two globally benchmarked manufacturing facilities
based at Dharuhera and Gurgaon in Haryana. These plants together are capable of churning out
3.9 million bikes per year. A third state of the art manufacturing facility at Hardwar in
Uttranchal will soon be commissioned to cope with sustained customer demand.
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Hero Honda's extensive sales and service network now spans over 3000 customer touch points.
These comprise a mix of dealerships, service and spare points, spare parts stockists and
authorized representatives of dealers located across different geographies.
Hero Honda values its relationship with customers. Its unique CRM initiative - Hero Honda
Passport Program, one of the largest programs of this kind in the world, has over 3 million
members on its roster. The program has not only helped Hero Honda understand its customers
and deliver value at different price points, but has also created a loyal community of brand
ambassadors.
Having reached an unassailable pole position in the Indian two wheeler market, Hero Honda is
constantly working towards consolidating its its position in the market place. The company
believes that changing demographic profile of India , increasing urbanization and the
empowerment of rural India will add millions of new families to the economic mainstream. This
would provide the growth ballast that would sustain Hero Honda in the years to come. As
Brijmohan Lall Munjal, the Chairman, Hero Honda Motors succinctly points out, "We pioneered
India 's motorcycle industry, and it's our responsibility now to take the industry to the next level.
We'll do all it takes to reach there.
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History
India has the largest number of two wheelers in the world with 41.6 million vehicles.
India has a mix of 30 percent automobiles and 70 percent two wheelers in the country. India was
the second largest two wheeler manufacturer in the world starting in the 1950s with the birth of
Automobile Products of India (API) that manufactured scooters. API manufactured the
Lambrettas but, another company, Bajaj Auto Ltd. surpassed API and remained through the turn
of the century from its association with Piaggio of Italy (manufacturer ofVespa scooters).
The license raj that existed between the 1940s to 1980s in India did not allow foreign companies
to enter the market and imports were tightly controlled. This regulatory maze, before the
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economic liberalization, made business easier for local players to have a sellers market.
Customers in India were forced to wait 12 years to buy a scooter from Bajaj. The CEO of Bajaj
commented that he did not need a marketing department, only a dispatch department. By the
year 1990, Bajaj had a waiting list that was twenty-six times its annual output for scooters.
The motorcycle segment had the same long wait times with three manufacturers: Royal Enfield,
Ideal Jawa, and Escorts. Royal Enfield made a 350cc Bullet with the only four-stroke engine at
that time and took the higher end of the market but there was little competition for their
customers. Ideal Jawa and Escorts took the middle and lower end of the market respectively.
In the mid-1980s, the Indian government regulations changed and permitted foreign companies
to enter the Indian market through minority joint ventures. The two-wheeler market changed
with four Indo-Japanese joint ventures: Hero Honda, TVS Suzuki, Bajaj Kawasaki and Kinetic
Motor Company (Kinetic Honda). The entry of these foreign companies changed the Indian
market dynamics from the supply side to the demand side. With a larger selection of two-
wheelers on the Indian market, consumers started to gain influence over the products they
bought and raised higher customer expectations. The industry produced more models, styling
options, prices, and different fuel efficiencies. The foreign companies new technologies helped
make the products more reliable and with better quality. Indian companies had to change to keep
up with their global counterparts.
The 2006 Forbes 200 Most Respected companies list has Hero Honda Motors ranked at 108.
KEY MILESTONES OF HERO HONDA
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Year Event
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1983 Joint Collaboration Agreement with Honda Motor Co., Ltd., Japan signed
Shareholders Agreement signed
1984 Hero Honda Motors Ltd. Incorporated
1985 First motorcycle "CD 100" rolled out
1987 100,000th motorcycle produced
1989 New motorcycle model - "Sleek" introduced
1991 New motorcycle model - "CD 100 SS" introduced
500,000th motorcycle produced
1992 Raman Munjal Vidya Mandir inaugurated - A School in the memory of founder
Managing Director, Mr. Raman Kant Munjal
1994 New motorcycle model - "Splendor" introduced
1,000,000th motorcycle produced
1997 New motorcycle model - "Street" introduced
Hero Honda's 2nd manufacturing plant at Gurgaon inaugurated
1998 2,000,000th motorcycle produced
1999 New motorcycle model - "CBZ" introduced
Environment Management System of Dharuhera Plant certified with ISO-14001 by DNV
Holland
Raman Munjal Memorial Hospital inaugurated - A Hospital in the memory of founder
Managing Director, Mr. Raman Kant Munjal
2000 4,000,000th motorcycle produced
Environment Management System of Gurgaon Plant certified ISO-14001 by DNV
Holland
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Splendor declared 'World No. 1' - largest selling single two-wheeler model
"Hero Honda Passport Programme" - CRM Programme launched
2001 New motorcycle model - "Passion" introduced
One million production in one single year
New motorcycle model - "Joy" introduced
5,000,000th motorcycle produced
2002 New motorcycle model - "Dawn" introduced
New motorcycle model - "Ambition" introduced
Appointed Virender Sehwag, Mohammad Kaif, Yuvraj Singh, Harbhajan Singh and
Zaheer Khan as Brand Ambassadors
2003 Becomes the first Indian Company to cross the cumulative 7 million sales mark
Splendor has emerged as the World's largest selling model for the third calendar year in a
row (2000, 2001, 2002)
New motorcycle model - "CD Dawn" introduced
New motorcycle model - "Splendor +" introduced
New motorcycle model - "Passion Plus" introduced
New motorcycle model - "Karizma" introduced
2004 New motorcycle model - "Ambition 135" introduced
Hero Honda became the World No. 1 Company for the third consecutive year.
Crossed sales of over 2 million units in a single year, a global record.
Splendor - World's largest selling motorcycle crossed the 5 million mark
New motorcycle model - "CBZ*" introduced
Joint Technical Agreement renewed
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Total sales crossed a record of 10 million motorcycles
2005 Hero Honda is the World No. 1 for the 4th year in a row
New motorcycle model - "Super Splendor" introduced
New motorcycle model - "CD Deluxe" introduced
New motorcycle model - "Glamour" introduced
New motorcycle model - "Achiever" introduced
First Scooter model from Hero Honda - "Pleasure" introduced
2006 Hero Honda is the World No. 1 for the 5th year in a row
Growth
Hero Honda experienced great growth throughout its early days. The Munjal family
started a modest business of bicycle components. By 2002 Hero Group had sold 86 million
bicycles producing 16000 bicycles a day. Today Hero Honda has an assembly line of nine
different models of motorcycles available. It holds the record for most popular bike in the world
by sales for Its Splendor model. Hero Honda Motors Limited was established in joint venture
with Honda Motors of Japan in 1984, to manufacture motorcycles. It is currently the largest
producer of Two Wheelers in the world. It sold 3 million bikes in the year 2005-2006. Recently
it has also entered in scooter manufacturing, with its model PLEASURE mainly aimed at girls.
HUNK is the latest offering from the HHML stable.
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Just-in-Time Manufacturing
The Hero Group through the Hero Cycles Division was the first to introduce the concept
of just-in-time manufacturing. The Group boasts of superb operational efficiencies. Every
assembly line worker operates two machines simultaneously to save time and improve
productivity. The fact that most of the machines are either developed or fabricated in-house, has
resulted in low inventory levels.
In Hero Cycles Limited, the just-in-time inventory principle has been working since the
beginning of production in the unit. This is the Japanese style of production. In India, Hero is
probably the only company to have mastered the art of the just-in-time inventory principle.
Ancillarisation
An integral part of the Group strategy of doing business differently was providing support to
ancillary units. There are over 300 ancillary units today, whose production is dedicated to Hero's
requirements and also a large number of other vendors, which include some of the better known
companies in the automotive segment.
Labor relations
In Hero Group there is no organized labor union and family members of employees find
ready employment within Hero. The philosophy with regard to labor management is "Hero is
growing, grow with Hero." Hero workers receive a uniform allowance, as well as House Rent
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Allowance (HRA) and Leave Travel Allowance (LTA). Extra benefits include medical check-
upsnot just for workers, but also for the immediate family members. For the majority of the
production workers, who are hired through contractors, these benefits are out of reach. This and
other problems lead to a strike and factory occupation by 4,000 temp workers in the Gurgaon
plant in spring 2006.
Diversification
Throughout the years of enormous growth , the Group Chairman, Mr. Lall has actively
looked at diversification. A considerable level of vertical integration in its manufacturing
activities has been ample in the Group's growth and led to the establishment of the Hero Cycles
Cold Rolling Division, Munjal and Sunbeam Castings, Munjal Auto Components and Munjal
Showa Limited amongst other component-manufacturing units.
Then there were the expansion into the automotive segment with the setting up of
Majestic Auto Limited, where the first indigenously designed moped, Hero Majestic, went into
commercial production in 1978. Then came Hero Motors which introduced Hero Puch, in
collaboration with global technology leader Steyr Daimler Puch of Austria. Hero Honda Motors
was established in 1984 to manufacture 100 cc motorcycles.
The Hero Group also took a venture into other segments like exports, financial services,
information technology, which includes customer response services and software development.
Further expansion is expected in the areas of Insurance and Telecommunication.
The Hero Group's phenomenal growth is the result of constant innovations, a close watch
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on costs and the dynamic leadership of the Group Chairman, characterized by a culture of
entrepreneurship, of right attitudes and building stronger relationships with investors, partners,
vendors and dealers and customers.
Performance vis--vis Industry
The Indian two wheeler industries has seen a paradigm shift from being a regime of regulation
and tight control in the 1980s to a more liberalized and a competitive present day era. After
missing out on the initial boom in two wheeler segment during the period of 1993-1996, Hero
Honda has emerged as a world leader. The gap between motorcycles sold by Hero Honda and its
closest rival is approximately 1 m units (23% of industry size). One of the reasons for thetremendous performance of Hero Honda is the significant increase of share of motorcycles in the
two-wheeler segment, from 42% in FY99 to 77% in FY04. No doubt, that the shift in preference
of Indian populace from scooters and mopeds towards motorcycles has facilitated the growth of
Hero Honda. However its performance vis--vis industry indicates that the performance of Hero
Honda was better than the industry peers, barring two years. In the seven-year period ending
FY04, it has achieved a CAGR of 30% in two-wheeler volumes against 11% of the industry.
Excellent Collaborator Relationship:
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Hero Honda is now the leading two-wheeler Company in India in terms of net sales (sales less
excise duty value, which was Rs 3171 crores). It is both the leading two wheeler
manufacturer and sales operation among Honda's worldwide operations. The Company has
maintained excellent relationship with all stakeholders including its collaborators. Hero Honda
has emerged as the most successful joint venture Company of Honda in the world, theirrelationship over 116 years old now.
MODELS OF HERO HONDA
Hero Honda Motors Limited is currently manufacturing the following models of two wheelers:
Pleasure - Scooter with 102 cc air-cooled four-stroke engine Price: Rs 36,240 Delhi ex-
showroom
Karizma - Motorbike with 223 cc four-stroke air-cooled engine Price: Rs 79,000 Delhi
ex-showroom
Super Splendor - Motorcycle with 125 cc four-stroke air cooled engine
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Splendor + - Motorbike with 97 cc four stroke air cooled engine Price: Rs 40,579 Delhi
ex-showroom
Glamour - Motorbike with 125 cc (9 bhp) "quantum core" engine
Passion + - Motorbike with 97 cc four stroke air-cooled engine Price: Rs 41,885 Delhi
ex-showroom
CD Deluxe - Motorbike with 97 cc four-stroke air cooled engine Price: Rs 53,779 Delhi
ex-showroom
CD 100 SS - Motorbike with 97 cc four-stroke air-cooled engine Price Rs 38,821 Delhi
ex-showroom
CD Dawn - Motorcycle with 97 cc four-stroke air-cooled engine Price: Rs 31,899 Delhi
ex-showroom Achiever - Motorcycle with 149 cc four-stroke air-cooled engine Price: Rs 48,200 Delhi
ex-showroom
Hero Honda CBZ Extreme
Specification
Engine / Transmission
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Type Air Cooled, 4 Stroke Single Cylinder
Displacement 149.2 c.c.
Cylinder Arrangement Single Cylinder, Vertical Engine
Maximum Power 10.6 KW (14.4 Ps) @ 8500 rpm
Bore x Stroke 57.3 x 57.8 mm
Compression Ratio 9.1: 1
Carburettor C.V. Type
Starting Self Start / Kick Start
Idle Speed 1400 rpm + 100
Ignition AMI Advanced Microprocessor Ignition
System
Gear Box 5 Speed constant Mesh
Brakes
Front Disc Dia 240 mm Disc Non Asbestoes
Rear Drum Internal expanding shoe type (130) Non Asbestoes Type
Tyre
Rim Size Front 18 x 1.85, Alloy Wheels
Rim Size Rear 18 x 2.15, Alloy Wheels
Tyre Size
Front 2.75 x 18-42 P
Tyre Size Rear 100/90 x 18 56 P (with Tuff- up Tube)
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Dimensions
Length,mm 2080 mm
Width mm 765 mm
Heigth, mm 1145 mm
Wheel base, mm 1325 mm
Ground Clearance 145 mm
Minimum turning radius 2.10 mtrs.
Weight
Kerb Weight 141 Kg (Kick) / 143 Kg (Self).
Clutch
Clutch Multiplate wet
Availabe in following option
a) Kick Start
b) Electric Start
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Hero Honda Karizma
Styling Super Sporty
Engine 4 stroke, Single Cylinder OHC, air cooled
Displacement 223 cc
Max. Power 17.0 PS @ 7000 rpm
Maximum Speed 125 KMPH
Acceleration (Time for
0 to 60 kmph)3.8 seconds
Clutch Multi-plate wet type
Gear Box 5 speed, constant mesh
Frame Tubular single cradle, diamond type
Swing Arm Rectangular
Wheelbase 1355 mm
Ground Clearance 150 mm
Dimensions (L*W*H) 2125*755*1160mm
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Suspension - Front Telescopic Hydraulic Shock Absorbers
Suspension - Rear Swing arm with 5 step adjustable type hydraulic shock absorber
Tyres: Front/Rear 2.75 X 18 - 42 P/100/90 X 18 - 56 P
Fuel Tank Capacity 15.0 litre
Brake - Front Disc (276 mm diameter)
Rear Internal Expanding Shoe (130 mm)
Kerb Weight 150 kg
Ignition Digital - CDI (AMI-Advanced Microprocessor Ignition System)
Starting Kick + Self
Hero Honda Dawn
Engine 4 Stroke, Single Cylinder, Air Cooled
Cubic Capacity 97.2cc
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Max. Power 7.4 BHP @ 8000rpm
Gear Box 4 Speed
Ignition CDI
Front Brakes 130mm Drum
Rear Brakes 110mm Drum
Front Tyre 2.75 X 18
Rear Tyre 3.00 X 18
Wheelbase 1230mm
Ground Clearance 160mm
Dry Weight 114 Kg
Tank Capacity 10.5 Litres
Hero Honda Passion Plus
Engine 4-stroke, Single Cylinder, Air - Cooled OHC
Displacement 97.2 cc
Max. Power 7.5 Ps at 8000 rpm
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Gear Box 4 Speed Constant Mesh
Clutch Multi-Plate Wet Type
Max. Speed 85 Kmph.
Frame Tubular Double Cradle
Suspension (Front) Telescopic Hydraulic Fork
Suspension (Rear ) Swing Arm with 5 step adjustable hydraulic damper.
Tyre Size (Front) 2.75 * 18- 4 PR /42 P
Tyre Size (Rear ) 3.00*18-4/6 PR
Brakes (Front) (130mm)/ Hydraulic Disc Type (Optional)
Brakes (Rear) Internal Expanding Shoes Type (130 mm)
Final Drive Roller Chain
Battery 12 V-2.5 Ah
Ignition Electronic CDI
Starting Kick Starter
Wheelbase 1235 mm
Ground Clearance 160mm
Length 1980 mm
Width 720 mm
Height 1060 mm
Kerb Weight 116 kgs.
Fuel Tank Capacity 12.8 litres (Reserve 1.1 litres)
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Tyre Size (Rear) 3.00*18-52 P/6 PR
Electricals
Head light Halogen Bulb 35 W / 35 W (Multi Reflector)
Brakes
Brakes (Front) Drum / Disc
Brakes (Rear) Drum
Features
Kerb Weight 134 Kgs
Frame Diamond Cradle
Colours AvailableRed, Maroon, Yellow, Blue, Tahitian Blue, Black with Golden
strip, Black with Grey strip, Silver, Violet
Hero Honda Glamour
Specifications
Engine / Transmission
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Engine 4 Stroke, Single Cylinder, Air Cooled, Quantum Core
Displacement 124.7cc
Max. Power 6.27 KW (9 Bhp) @7000 rpm
Max. Speed 95kmph
Gears 4 Gears
No. Of Variants 4
Frame Tubular Double Cradle
Tyre
Tyre Size (Front) 2.75 * 18- 42 P /4 PR
Tyre Size (Rear) 3.00*18-52 P/6 PR
Electricals
Head light Halogen Bulb 35 W / 35 W (Multi Reflector)
Starting Kick / Self Starter
Brakes
Brakes (Front) Drum / Disc
Brakes (Rear) Drum
Colours AvailableRed, Black with Blue stripes, Black with Yellow stripes, Blue,
Green, Silver, Maroon, Orange, Excellent Blue, Frost Blue.
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Hero Honda Super Splendor
Specifications
Engine / Transmission
Engine 4-Stroke OHC, Single Cylinder, Air Cooled
Bore x Stroke 52.4 x 57.8 mm
Displacement 124.7 cc
Compression Ratio 9.1: 1
Max Power 6.72 Kw (9 BHP) @ 7000 rpm
Torque 10.35 Nm @ 4000 rpm
Max Speed 90 Kmph
Clutch 4 - Speed Constant Mesh
Final Drive Roller Chain
Electricals
Ignition Digital - CDI Ignition (AMI)
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Advanced Micro Processor Ignition system
Head Light 12V - 35W Multi Reflector Halogen Bulb - AC Type
Starting Kick StartSelf Start (Optional)
Tyres
Front 2.75 X 18 4 PR / 42P
Rear 2.75 X 18 6 PR / 48P
Brakes
Front Drum Type
Internal Expanding Type - 130 mm Dia
Front Disc Type Hydraulic Disc Type - 215 mm Dia (Optional
Rear Internal Expanding Type - 130 mm Dia
Suspension
Front Telescopic Hydraulic Fork
Rear Swing Arm with Hydraulic Shock Absorbers
Dimensions
Dimensions (LXWXH) 1995 X 735 X 1095 mm
Wheel Base 1265 mm
Ground Clearance 150 mm
Kerb Weight 117 Kg (Kick Version)
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121 Kg (Self Version)
Frame Tubular Double Cradle
Fuel Tank Capacity 12 Ltrs. (Min)
Colours Available Black, Silver, Red, Blue, Maroon
Policy of Hero Honda
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Quality Policy
Excellence in quality is the core value of Hero Honda's philosophy.
We are committed at all levels to achieve high quality in whatever we do, particularly in our
products and services which will meet and exceed customer's growing aspirations through: Innovation in products, processes and services.
Continuous improvement in our total quality management systems.
Teamwork and responsibility.
Safety Policy
Hero Honda is committed to safety and health of its employees and other persons who may be
affected by its operations. We believe that the safe work practices lead to better business
performance, motivated workforce and higher productivity.
We shall create a safety culture in the organization by: Integrating safety and health matters in all our activities.
Ensuring compliance with all applicable legislative requirements.
Empowering employees to ensure safety in their respective work places.
Promoting safety and health awareness amongst employees, suppliers and contractors.
Continuous improvements in safety performance through precautions besides participation and
training of employees.
WARRANTY POLICY
Scope-of-Warranty
Hero Honda Motors Limited warrants all its twowheelers
manufactured/assembled in Dharuhera, Gurgaon and Haridwar Plants,
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distributed in India and sold through its Authorised dealers to be free,
under normal use and condition, from any defect both in material and
workmanship, subject to the following terms and conditions.
Terms and Conditions
1. All Hero Honda two-wheelers are warranted for a certain period
specified in terms of time and kms from the date of purchase,
whichever term gets satisfied earlier.
2. It is mandatory for the customer to avail all free and paid
services as per the recommended schedule to be eligible for thewarranty benefits.
3. If a defect is observed in any Hero Honda two-wheeler, Hero
Honda's only obligation/liability is to repair or replace those
parts which is/are considered to be the cause of malfunction free
of charge of both labour and material, when Hero Honda
acknowledges that such malfunction has not come out of misuse
or improper handling etc. such defective two-wheeler should bebrought to the nearest Hero Honda dealer/authorised service
centre by the owner for necessary inspection and subsequent.
Limitations of Warranty
The warranty shall not apply:
If any of the free services or subsequent paid service is not availed as
per the recommended service schedule given in the owner's manual.
If Hero Honda recommended engine oil SAE- 10 W 30 SJ Grade
(JASOMA) is not used.
To normal wear and tear components like bulbs, electrical wiring,
filters, spark plugs, clutch plates, brake shoes, fasteners, shims,
washers, oil seals, gaskets, rubber parts, plastic components, chain and
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sprockets and in case of wheel rim misalignment or bend.
If there is any damage due to modification or fitting of accessories
other than the ones recommended by Hero Honda.
If the two-wheeler has been used in any competitive events like track
races or rallies.
If there is any damage to the painted surface due to industrial pollution
or other extraneous factors.
For claims made for any consequential damage due to any previous
malfunction.
For normal phenomenon like noise, vibration, oil seepage, which do
not affect the performance of the two-wheeler.
If there is any damaged caused due to usage of improper oil/grease,
non genuine parts.
For two-wheelers which have been used for any commercial purposes
as taxi etc.
For maintenance repairs required due to misuse while driving or due to
adulteration of oil, petrol or due to bad road conditions.
For consumables like oil, grease etc. used during free services or used
during warranty repairs.
Promotion Strategies
Promotion quiz
A successful product or service means nothing unless the benefit of such a service can be
communicated clearly to the target market. An organisations promotional strategy can consist of:
Advertising:
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Is any non personal paid form of communication using any form of mass media.
Public relations:
Involves developing positive relationships with the organisation media public. The art of good
public relations is not only to obtain favorable publicity within the media, but it is also involves
being able to handle successfully negative attention.
Sales promotion:
Commonly used to obtain an increase in sales short term. Could involve using money off
coupons or special offers.
Personal selling:
Selling a product service one to one.
Direct Mail:
Is the sending of publicity material to a named person within an organisation. There has been a
massive growth in direct mail campaigns over the last 5 years. Spending on direct mail now
amounts to 18 bn a year representing 11.8% of advertising expenditure. Organisations can pay
thousands of pounds for databases, which contain names and addresses of potential customers.
Direct mail allows an organisation to use their resources more effectively by allowing them to
send publicity material to a named person within their target segment. By personalising
advertising, response rates increase thus increasing the chance of improving sales
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SALES PROMOTION
Sales promotion is another way of promoting or increasing sales. It includes all those
activities, which are used for increasing sales. It is a special type of promotional
activity carried on in such a way so as to attract consumer for buying. Sales
promotion activities consist of displays, shows, expositions, demonstration and other
special efforts such as bonus, off season discount, contests, coupons etc, that are
intended to attract consumers and create more sales.
Sales promotion refers to those marketing activities connected with the promotion of
sales other than personal selling, advertising and publicity that stimulate consumer
purchasing and dealers effectiveness such as display, shows and expositions,
demonstrations and various non-recurrent selling efforts not in the ordinary routine.
INTODUCTION
Our world today is characterized by promotion. Everyday when we open the
newspaper or view TV channels, we are bombarded with advertisements. Just look at
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the prize sponsored by several films at the end of the well known programs. A part
from the prize the costumers are also attracted by the several incentive programs
cleverly designed by the marketers.
All these are means to promoter the product. Sales promotion collectively comprises
of the tools used to promote sales in a given territory anytime.
MEANING OF SALES PROMOTION
Sales promotion is one of the most loosely used terms in the marketing vocabulary.
Sales promotion consists of short term incentives to encourage sales of products or
services.
OBJECTIVES OF SALES PROMOTION
A sales promotion is done mainly to increase the sales of the company, but there are
come other objectives also which are set to be achieved through sales promotion.
These are as follows.
To arrest seasonal declines in the sales. To increase the market share. To keep the memory of the product alive in the minds of the costumers. To attract costumers. To increasing the demand of the product. To assist the salesman in increasing the sales and achieving the sales targets. To help in introducing new products in the market. To induce middlemen viz. wholesalers and retailers to purchases goods in
larger quantity by offering more facilities such as credit card facility, highertrade and cash discounts, free gifts, and bonus etc.
GROWING SIGNIFICANCE OF SALES PROMOTION
Sales promotion tools are used by most organization including manufacturers,
distributors, retailers, trade associates and non profit organization. According to the
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18 annual surveys of promotional practices 1996. Today in many costumer goods
companys sales promotion accounts for 75% or more of all marketing expenditure.
Sales promotion increases 12% annual compared with advertising increase of only
7.6%.
FORMS OF SALES PROMOTION
We can divide the sales promotional activities in three categories.
1. Consumer promotion: They are targeted towards final buyers.Promoters keep in mind the consumers who are going to consume the
products.2. Trade promotion: They are targeted towards the mediators who supply
the products or services to the final consumers such as retailers andwhole sellers.
3. Sales force promotion: They are targeted towards the employees of thecompany such as sales persons.
In general sales promotion should be consumer relationship building, rather
than creating only short term sales volume or temporary brand switching.
METHODS OF SALES PROMOTION
Now a day. But there are three methods of sales promotion which are most widely
used to promote the sales.
1. CONSUMER SALES PROMOTION METHOD
Consumer sales promotion method is the method which is directed at
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consumers to induce them to buy the companys product. Under this method
consumers are given incentives by the company to buy the companys product.
Prominent consumer sales promotion devices are such as:
o Couponso Sampleso Premiumo Bonus stamp
o Money refund offer etc.
2. TRADE SALES PROMOTION:
Trade sales promotion is an incentive given to middle men (wholesalers,retailers, stockiest etc.) to buy goods in large quantity from the producer or the
manufacturer. The main sales promotion schemes are as follows:
o discount to the middlemeno Display and advertising allowances.
o Buy back allowance.o Store demonstrations
o Free goodso
Free tours etc.
3. SALES FORCE PROMOTION METHOD:
Sales promotion method is the method which is intended to motivate the sales
force to increase sales. This method supports a sales man to perform hid job
more effectively and sincerely. The main method of the sales force promotioncontains;
o Bonus to sales forces
o Some monetary and non monetary incentives to sales forceo Sales force contestso Sales meeting convention and conferences
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IMPORTANCE OF SALES PROMOTION
Sales promotion is very important in business activities. It can be helpful in many
ways to the company. The importance of the sales promotion can be understood as
follows.
It leads a rapid increase in sales. It makes advertising and publicity more effective. It increases the demand of the new product. It helps in cost reduction. It increases the goodwill of the product. It helps in facing keep competition. It provides experimental opportunities to invent new products. It leads to better and direct control. It helps in facing keen competition. It helps large scale production. Actually sales promotion is his result of large
scale production.
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CONSUMER BUYING BEHVIOUR
The main aim of marketing is meet and satisfy target customers need and wants buyer
behavior refers to the peoples or organization conduct activities and together with the impact of
various influence on them towards making decision on purchase of product and service in amarket. The field of consumer behavior studies how individuals, groups and organization select,
buy, use and dispse of goods, service, ideas, or experience to satisfy their needs and desires
understanding consumer behavior and knowing customer are never simple. The wealth of
products and service produced in a country make our economy strong. The behavior of human
being during the purchase is being termed as Buyer Behavior. Customer says one thing but do
another. They may not be in touch with their deeper motivations. They are responding to
influences that change their mind at the last minute. A buyer makes take a decision whether save
or spend the money.
Definition of Buyer Behavior:-
Buyer behavior is all psychological, Social and physical behaviors of potential
customers as they become aware of evaluate, purchase, consume and tell others about product &
service.
Consumer Buying Decision Process
There are following five stages in consumer buying decision process.
1. Problem identification:-
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The buying process starts when the buyer recognizes a problem or need. The need can be
triggered by internal or external stimuli. Marketers need to identify the circumstances that trigger
a particular need. By gathering information from a number of consumers, Marketers can identify
the most frequent stimuli that spark an interest in a product category. They can then develop
marketing strategies that trigger consumer interest.
2. Information Search:-
The consumer tries to collect information regarding various products/service. Through gathering
information, the consumer learns about completing brands and their features. Information may
be collected form magazines, catalogues, retailers, friends, family members, business
association, commercial, chamber of commerce, telephone directory, tradefair etc. Marketers
should find out the source of information and their relative degree of importance to the
consumes.
Personal Sources: Family, friends, neighbor, as quittances.
Commercial Source: Advertising, sales persons, dealers, packaging, displays.
Public sources: mass media, consumer, rating organizations.
Experimental sources: Handling. Examine, using the product.
3. Evaluation of alternative:-
There is no single process used by all consumers by one consumer in all buying situations. There
is several First, the consumer processes, some basic concepts are:
First, the consumer is trying to satisfy need.
Second, the consumer is looking for certain benefits from the product solutions.
4 . Choice of purchasing decision:-
From among the purchase of alternatives the consumer makes the solution. It may be to buy or
not to buy. If the decision is to buy. The other additional decisions are:
Which types of bike he must buy?
From whom to buy a bike?
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How the payment to be made? And so on.
The marketer up to this stage has tried every means to influence the purchase
behavior, but the choice is properly consumers.
5. Post Purchase Behavior:-
After purchase the product, the consumer will experience the same level of product. The
Marketers job not end when the product is buying must monitor post-purchase satisfaction,
post-purchase action, post-purchase use and disposal
Post Purchase Satisfaction:-
The buyer, S satisfaction is a function Of closeness between the buyer, S expectation and the
products Perceiver performance. The larger the gap between expectation and performance, the
g greater the consumer dissatisfaction.
Post purchase Action:-
The Consumer, S satisfaction or dissatisfaction with the product influence subsequent behavior.If the consumer satisfied, he or she will exhibit a higher probability of purchasing the product
again. Dissatisfaction consumer may abandon and return the product.
Post-Purchase Use or Disposal:-
The marketer should also monitor new buyers use and dispose of the product. If the
consumer store the product in a close, the product is probably not very satisfying. If theconsumer throws the product away, the marketer needs to know how they dispose of it;
especially it can be hurt the environment.
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Characteristic of Buyer Behaviors
The chief characteristics of the buyers behaviors are as follow:-
(1) It consists of mental and physical activities which consumers undertake to get goods and
services and obtain satisfaction from them.
(2) It includes both observable activities such as walking through the market to examine
merchandise and making a purchase and mental activities-such as forming attitudes, perceiving
advertising material, and learning to prefer particular brands.
(3) Consumer behaviors are very complex and dynamic to constantly changing. And therefore,
management need to adjust with the change otherwise market may be lot.
(4) The individuals specific behaviors in the market place is affected by internal factor, such as
need , motives, perception, and attitudes, as well as by external of enviourmenatal influences
such as the family social groups, culture, economics and business influences.
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OBJECTIVE OF STUDY
RESEARCH METHDOLOGY
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OBJECTIVES OF THE STUDY
1. To measure the customer awareness about Hero Honda Motorcycle.
2. To find out more influencing factor of buying Motorcycle.
3. To study the customer satisfaction about Hero Honda motorcycle.
4. To find out the suggestion of customer for Hero Honda Motorcycle.
5. To find out the problem of Hero Hondas Motorcycle.
RESEARCH METHODOLOGY
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Introduction
Marketing research is the function which links the consumer, customer and public to
the marketers through information used to identify and define marketing, opportunities and
problems, generates refine marketing action; monitor marketing performance; and improve
understanding of marketing as a process.
Marketing research specifies the information required to address these issues;
designs the method for collection information manages and implements the data collection
process; analysis the results and communication the findings and their implication.
Research definition:
Research is careful inquiry or examination to discover new information and
relationship and to expand and to verify exiting knowledge,
Research always starts with questions or a problem. Its purpose is to find answer to
questions through the application of the scientific method. It is a systematic and intensive study
directed towards a more complete knowledge of the subject studies.
Research design
Research design is the plan, structure and strategy of investigation conceived so as to
obtain answer to research question and to control variance.
From definition it is evident that research design is more or less a blueprint of research.
At the outset may be noted that there are several ways of studying and tackling a
problem. There is no signal perfect design. The research design can be classified in to true broadcategories:
(A) Exploratory(B) Descriptive(C) Casual
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(i) Observation method
(ii) Interview method
(iii) Through Questionnaire
(iv) Through Schedules
(v) Through Discussion
b) Secondary data :-
Secondary data are those data which are already collected by someone for some purpose
and are available for the present study; secondary data are already collected by the companys
records and other librarys books. When the secondary data are sufficient, the researcher has to
be satisfied with the primary sources of data. Secondary data can be used as bases for
comparison with primary data have been collected by questionnaire.
Usually published data are available in :-
(i) Books, Magazines and Newspapers
(ii) Earlier report available
(iii) Technical and trade journals
(iv) public records and statistical
Data Collection Method
Researcher instruments is the tool by which the researcher can do research on specific
problems or objective. The most popular researcher instrument for collection data is
Questionnaire for a particular investigation. It is simple for a moiled set of questions presented
to respondents for their answers. Due to this flexibility, it is most common instrument used tocollect the primary data. During the pre- testing of questionnaire, I seen the reaction of
respondents and suggestions required to make change in research instrument.
Mainly questionnaire method is more suitable
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The questionnaire contains three types of questions.
Open-ended question :-
It is helpful in knowing what is uppermost in the mind of the respondents. It gives
complete freedom to the respondent.
Dichotomous questions :-
It has only two answers in form yes or n, true or false, use or do not use. So the
respondent is offered two or more choice.
Multiple-choice question:-
In this, the respondent is offered two or more choice.
The sources of data collection methods are as follows.
Sampling plan
Sampling is a process of obtaining. The information about the entire population by
examine a part of it .The effectiveness of the research depends on the sample size selected for
the survey purpose.
Sampling Unit:-
It means Who is to be surveyed. Here target population is decided and it is who are
interested to purchase Bike and sampling frame is developed so that every one in the target
population has known chance of being sampled. So the survey is conducted particularly in Agra
City.
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Sample size:-
For the purpose of proper survey, there is need of perfect research instruments to find out
sample size for more accurate result about buying behavior of bike. The sample size is 100respondents.
Area of Study :-
Agra region
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DATA ANALYSIS & INTERPRETATION
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1. Have a bike
Result No. of respondent(30)
Yes 95
No 5
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At present time every people have two wheeler. In some case in one home 2 4 or more two
wheelers present.In very rear case any person has not two wheeler.
2. Company name
Company No. of respondent(30)
Hero Honda 50
Bajaj 25
Yamaha 12
TVS 8
LML 5
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Hero Honda cover 50 % market in the Agra. All other companies covers in 50 % market in Agra.
Bajaj present at second position. Hero Honda is also no. 1 in all world. Its product is very much
Reliable and Durable.
3. Media attract
Media No. of respondent(30)
Newspaper 10
Television 23
Friends 42
Sales Person 20Other 5
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Mostly people take advice by their Relatives, Friends for purchase two wheelers. but other media
like Newspaper , T.V. , Sales person also provide information and attract for purchase.
4. Features consider
Features No. of respondent(30)
Price 38
Style 13
mileage 25
Pickup / Power 12
Resale value 7
After sales service 5
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At the time of purchase Motorcycle mostly people consider Price & Mileage but youths consider
look , style , Pickup. Very few people consider the resale value and after sales services.
5. Advertisement influence
Result No. of respondent(30)
Yes 78
No 22
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Mostly people agree with this statement that advertisement play important role in influencing the
people for purchase.
6. Satisfaction with Motorcycles Price & Performance
Result % of respondent
Fully satisfied 45
Partially satisfied 50
Dissatisfied 5
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According the data most of the people partially satisfied with its price and performance and
some people fully satisfied with its price and performance and very few people are dissatisfied
regarding the price.
7. Mode of purchase
Mode % of respondent
By cash 67
By loan 33
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Mostly people prefer cash purchasing mode for two wheelers rather than by loan if they have
not any problem related with money
8. Schemes attracts
Schemes % of respondent
Cash discount 48
Special offer 22
Festival offer 18
Exchange offer 12
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According to data Cash discount offer more attract customer for purchase motorcycle compare
than other offer like Festival gift , Exchange offer.
9. Satisfaction with after sales service
Result % of respondent
Fully satisfied 46
Partially satisfied 52
Dissatisfied 12
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There are 46 % fully satisfied , 52% Partially satisfied & 12% person are dissatisfied after sales
service from hero Honda motorcycle because of the high price of its instruments
SWOT Analysis OF HERO HONDA
Strengths
Ability to understand customers needs and wants
Recognized and established brand name
Effective advertising capability
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Better quality of product
Weaknesses
R&D is not close to the Hero manufacturing plant
Hero is vulnerable in the joint venture because
Honda Motor Company has so much power
OpportunitiesOpportunities
Global expansion into the Caribbean and Central AmericaGlobal expansion into the Caribbean and Central America
Expansion of target market (include women)Expansion of target market (include women)
Provide bikes in low priceProvide bikes in low price
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ThreatsThreats
Honda Motorcycles and Scooters India can take away market share and cause jointHonda Motorcycles and Scooters India can take away market share and cause jointventure to go sourventure to go sour
Bajaj Motors is a strong competitorBajaj Motors is a strong competitor
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FINDING & SUGGESTION
RECOMMENDATIONS
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FINDINGS
1. The study shows that 50 respondents are using Hero Honda.
2. The current trend is that respondents give maximum no of point to price and mileage.
3. The study show that 60 respondents are come to know from others and 40 respondents are
come to know from friends about Hero Honda bike.
4. The study shows that 35 respondents are purchase Hero Honda bike by Loan and 65
respondents are purchase Hero Honda bike by cash.
5. The study shows that 31 respondents are give point to mileage.
6. The study shows that more no. of respondents gives more weightage to price. The more no.
of serviceman, Students, Businessmen, and others give more weightage to the price when
Professionals give more weightage to the mileage.
7. The study shows that 70 respondents are father take a decision to purchase bike And 30
respondents are self take a decision to purchase bike.
8. The study shows that 35 respondents are give rank to available in show rooms and 65
respondents are give rank to after service.
9. The study shows that 48 respondents are giving excellent to Cash discount and 18 respondent
prefer festival offer.
10. The study shows that 45 respondents are purchase Hero Honda bike whose salary is below
5000 income.
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SUGGESTIONS
1. Hero Honda should introduce a low price moped
2. For the promotion, company show make road-show that will
3. Increase the sales. The company should give more concentrate on the advertisement.
4. Hero Honda Company should implement a new strategy to reduce the competition and
lead into the bike market.
5. As people expect more mileage per kilometer, company should increase the mileage ofthe hero Honda bike.
6. Hero Honda should make a sports bike like to Kawasaki Suzuki Hyabusa bikes whichcan run with maximum speeds.
7. To influence the consumer behaviour, more attractive features is required.
8. The perception of the Satisfaction level among the consumers is not clear. So, it is
necessary to improve perception of the consumers regarding the quality, attractions,
features and information etc. of the Air conditioners.
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RECOMMENDATIONS
The recommendation which I would like to give to the company of dealers, after studying the
implications of the questionnaire of the facts gathered by me from the different books of journals are :-
1. The maintenance is the major factor in the two wheeler mkt. The Hero Honda should
maintain its maintenance quality.
2. The goodwill of a company plays sound role in consumers buying behaviors. Image of a
company has a good position in the consumers perception. Goodwill of a company depends
upon these factor-performance of the product, quality, after sales service and above all, past
records of the company. It is also important in the case when advertising has least priority of
consumers perception of the company.
3. The dealers should improve the quality of after sales service. It should become comfortable
to consumers, not a cause of trouble.
4. The also want an improvement in its fuel efficency, i.e. mileage.
5. The Hero Honda should improve the looks/style in its product. Because know a days, the
thing are getting popular which are stylish and good looks seems to be every ones priority.
6. As we know that word of mouth advertising is the consequences of good after sales services,
so the company must not hesitate of tell about the product to nay other person in his
group/gods.
After analyzing the questionnaire and studying the facts available in the magazines. I can
conclude that there is no controversy to tell that Hero Honda is still the undisputed king in
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bikes mkt. to have a market share of 70%. But the times is now coming, consumers
perception are also changing at a great pace.
In the market share of 70% of Hero Honda, there is a great contribution of Hero Honda sole
model, when Hero Honda have no strong competitor. But trends have changed now.
After coming of Bajaj, people have a good choice due to changing needs and demands of general
people.
Age Factor:
As being the oldest company Hero Honda have 70% market share in bike, but if we consider the
age factor we find that the Hero Honda ltd. Hero Honda is on the No.1 position among youngsters in two
wheeler.
Class :
Hero Honda have a good mkt share in lower income group also. Because, the people of this
income group have no choice Hero Honda CD DAWN, Hero Honda CD Delux is the popular brand in
this segment. Because the two wheeler is a success while the higher income group is considers two
wheeler is a necessary thing to these people but it also maintain their nature.
The highest income groups need is different. Scooter is not a necessity to them. These people
prefer, generally costly, good things according to there prestige.
After sales service :
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We all know that the productive and endorsements of the two wheeler is quite high, so it is
difficult to maintain their quality of after sale services thus it becomes much more important for the
company to have a step head of its competitor by providing better after sales services. This can help the
company to increase it sales and also to make a customers brand loyalty. In two wheeler market after
sales services works as a advertising tool.
LIMITATIONS
This survey although carried out with fullest possible efforts and devotion, the limitation of the
time, resources available and limited area chose may lead to limited representation of the universe. The
major limitations from which the study suffers are as follows.
Time Constraint:-
Time factor has been a very big limitation in the research/survey like this. The respondents have
limited time so they sometimes refuse to answer the questionnaire, also me as a surveyor has less time to
conduct the survey. So the size of the sample was restricted to Agra.
Biasness in Information:-
It was felt that respondent did not come up with true responses, in several case the respondent
answered the questions with the help of other family members and it was mostly in case of less educated
person.
Financial Constraint:-
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COCLUSION
BIBLIOGRAPHY
QUESTIONNAIRE
Conclusion
1. Customer satisfaction is the one of the most major part of the buying behavior
2. Company has to Build strong brand awareness and credibility among its
customers
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3. Majorities of people are aware about its brand
4. Try to produces such vehicles that attract the customer.
5. On technical base Bajaj is the best from others but from our research, consumer
prefer Hero Honda bike due to high resell value, better quality and low maintenance.
6. Type and design of Hero Honda bikes regarding costumer satisfaction greater influence
on consumers buying behaviour and it role becomes vital in case of Bikes as if Price &
Quality of Electronic product is not good consumer will switch definitely to other brand
having attractive technology. Consumers are connected to all functions of technology but
different consumer has different value of functions. Lower income consumer some times
thinks good and attractive technology as cost addition. Higher income group takes it asvalue addition because good technology must match their status. 67% are strongly agreed
with this statement that Type and Design & Price of Hero Honda bikes affects consumer
decision and 23% are agree with this.
7. Technology is a marketing tool and especially for sales promotion. Incentives printed on
the package though move the majority of the consumers but only towards such brands of
the products, which already enjoy sufficient reputation in the market. But if product is
new only good technology with all it functions sales promotion can only position the
product in the market.
BIBLIOGRAPHY
In order to prepare my Research report, I have gone through these books & magazines:
Kotler Philip : Marketing Management
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Ramanuj Mazoomdar : Product Management in India
Chunawalla and Sethia : Fundamentals of Advertising
News Papers
Business Today.
www.Google.com
www.herohonda.com
QUESTIONNAIRES
NAME :-..
AGE:-..
ADDRESS:-.
CONTECT NO.
Q. 1:- Do you have a two wheeler?
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(A) YES [ ] (B) NO [ ]
Q. 2:- If yes, which company do you have?
(A) HERO HONDA [ ] (C) YAMAHA [ ]
(B) BAJAJ [ ] (D) TVS [ ]
Q.3:- Which media influenced you most in buying it ?
(A)NEWSPAPER [ ] (C) T.V. [ ]
(B) FRIENDS [ ] (D) SALES PERSON [ ]
Q. 4:- Which features of two wheeler affected your buying decision?
(A) LOOKS/STYLE [ ] (D) PICKUP/POWER [ ]
(B) MILAGE [ ] (E) RE-SALE VALUE [ ]
(C) PRICE [ ] (F) AFTER SALES SERVICE [ ]
Q.5:- To which income group (Per Month) you belong?
(A) BELOW Rs. 5,000 [ ] (C) Rs. 10,000- 15,000 [ ]
(B) Rs. 5,000- 10,000 [ ] (D) Rs. 15,000-ABOVE [ ]
Q.6 :- From which mode you purchase it ?
(A) CASH [ ] (B) FINANCE [ ]
Q.7:- Are you satisfied with the price of your two wheeler?
(A) YES [ ] (B) NO [ ]
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Q. 8:- Are you satisfied with its performance?
(A) FULLY SATISFIED [ ]
(B) PARTIALLY SATISFIED [ ]
(C) UNSATISFIED [ ]
Q. 9:- Are you satisfied with its after sales services?
(A) YES [ ] (B) NO [ ]
Q . 10:- Will you advice other to buy a particular brand of two wheeler?
(A) YES [ ] (B) NO [ ]
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