Ai naam-e-Tu k behtreen sar aghaaz Bee naam-e-Tu naama kai
kunam baaz
Slide 3
Haj logistics can be best managed if we plan properly for all
the four phases: PRE-DEPARTURE(from embarkation points in India)
ARRIVAL PHASE CORE HAJ PHASE DEPARTURE PHASE Madina/Makkah
movement
Slide 4
Take a Haj umrah guide book, a Dua book,etc along Ensure Name
on baggage by permanent marker,photo also and one print out of name
n address with cover no inside baggage also Medicines from India
for those on medication Charger,multiplugs,NO VALUABLE IN CHECK-IN
BAGGAGE MAKE THREE COPIES OF PASSPORT-SCAN,keep one in India
Ticket+Passport+Money, essential medicines in handbag,check before
boarding Pay attention to periodic announcements,advisories and
notices during travel n while in hotel/buildings
Slide 5
Educate about DOs n DONTs for airlines- liquid, food.. Note
gate number of entry before entering the Haram Caution pilgrims
about Pick pocketers, mutated beggars, Familiarization with
different facilities and places related to rituals Instructions
about noting of Tent number,street number,pole number,etc. Educate
about lost baggage cases
Slide 6
Correct information regarding distance of buildings from the
Haram in Makkah and Azizia be given to pilgrims Elevation issues in
Makkah Limitations of lifts in the buildings Toilet and kitchen on
sharing basis No strict segregation of males and females in
buildings(mahram-ghair mahram)
Slide 7
2 to 13 bedded rooms in buildings Availability of wheel chairs
Educate pilgrims about Maktabs and Moallims Problem of space in
Mina and food related issues in Mashaer area 1.5 lakh soldiers,
volunteers by Saudi authorities Desks in IHPO Assistance centres by
saudi authorities at different locations
Slide 8
Slide 9
If landed at Madina and then coming to Makkah-High expectations
High tempharsh Avoid cool zamzam Deaths due to getting lost Deaths
during saee Traffic hazards-accidents Haram Task Force Deaths
because of chronic illness Lift hassles
Slide 10
PREVIOUS VIEWLATEST VIEW
Slide 11
Need to make pilgrims aware about Snatchings, frauds related to
ATM,recharge coupons,ADAHI COUPONS Theft of cash n belongings from
buildings, or during rituals Taxi fraudsters Young women taking
taxi.precautions Over 3000 CCTV cameras installed. U r watched,dont
touch anything which is not yours Educate pilgrims not to over
exert for umrah/other rituals and to maintain good health for
Haj
Slide 12
Slide 13
Take adahi coupon or Note down Mina Control Room phone numbers
Distribution of Metro tickets to pilgrims(in buildings)as per
pre-anotified schedule. Pilgrims should remain present in their
rooms/buildings otherwiseDONT FORGET TO TAKE METRO TICKET(wrist
band). Distribution of Mina card,etc by Moallim Keeping minimum
required essentials and food items for Mashaer region stay. Mina
Movement- by Road on 7 th Zulhijja (post Maghrib/Isha)- pilgrims to
be available in buildings (keep folding mat, etc also for
Muzdalifa)
Slide 14
COLOUR CODING BRACELET WITH LOCKING PIN
Slide 15
PILGRIMS INSIDE TRAINCLOSE VIEW OF BRACELET
Slide 16
Slide 17
Remembering street no, pole number and tent number Locating
Indian haj pilgrims Office,Mina Keeping a Mina map Pilgrims to be
pre-briefed about limitations at Mina camps Indian officials
present in each Maktab office Assistance and information desks in
Mina
Slide 18
ADVANTAGESLIMITATIONS Certainty of reaching in time Certainty
of being in the limits of Arafat/Muzdalifa Less travel time A
unique experience, for many its first-time in life Flexibility of
timings Safer mode of transport Can be used for 6 days i.e for rami
also No fear of getting stuck in jam or bus being out of order,etc
Long ques keep pilgrims waiting for long sometimes May have to
travel without proper seat Walking long distance for reaching the
assigned metro station for boarding the train Locating the assigned
camp is difficult.lost pilgrims
Slide 19
EXPANSETRAIN VIEW
Slide 20
Metro trains services are available between Mina and Arafat.
Trains start from the evening of 7 th Zulhijja and continue till 13
th Zulhijja. There are three metro stations in Mina: Mina-1 station
is nearest to Jamarat. Pilgrims should be advised to use this
station for Rami also. Mina-2 station is in the centre of Mina
Mina-3 station is on the border of Muzdalifa
Slide 21
Slide 22
Reaching the designated station as per colour of your ticket
Standing in que outside station Using stair to reach outer part of
the platform Waiting at outer platform for glass doors to open for
entering the inner platform from where the train will go. Opening
of the glass doors for entry on inner platform with the arrival of
train All trains will not stop at your station.
Slide 23
WAITING OUTSIDE STATIONOUTSIDE METRO STATION
Slide 24
Slide 25
WAITING ON INNER PLATFORMBOARDING THE TRAIN
Slide 26
PILGRIMS STANDINGSEATING ARRANGEMENTS
Slide 27
Slide 28
Slide 29
Slide 30
Slide 31
Slide 32
Slide 33
On 7 th and 8 th Zulhijja, all trains are run from Mina to
Arafat only. Total journey time between Mina and arafat is 15-20
minutes only. On 7 th and 8 th Zulhijja, no train will stop at
Muzdalfa stations Metro train tickets are colour coded for the
purpose of boarding station in Mina. Metro train tickets in the
form of RFID wrist bands, are valid for all six days when the metro
is run In case of loss of ticket for whatever reason, no duplicate
is available, neither the ticket is sold in market At all the
stations of Mina, Muzdalfa and Arafat, Indian volunteers with
Indian flag or donning a cap, may be approached for help and
guidance
Slide 34
In Muzdalifa also, there are three metro stations, namely
Muzdalfa-1, Muzdalfa-2 and Muzdalfa-3 Trains stop at Muzdalfa
stations only 9 th Zulhijja onwards Pilgrims may get down at
whichever station of Muzdalfa it stops because here purpose is to
stay in the night of 9 th Zulhijja in Muzdalfa. Therefore, In
Muzdalfa, station number is immaterial.
Slide 35
In Arafat also, there are three metro stations viz; arafat-1,
Arafat-2 & arafat-3. Trains starting from Mina-1, will
generally terminate at Arafat-1 and likewise. DONT FORGET TO KEEP
ARAFAT/MINA MAP and other essentials, before leaving the Mina camp
for Arafat movement. After reaching Arafat on 8 th night or 9 th
morning, please look for your tent on the map or Indian volunteers
for help. Trains for return from Arafat on 9 th Zulhijja, start
from afternoon of the same day itself.
Slide 36
Slide 37
There is heavy rush during return from Arafat on evening of 9
th Zulhijja, as most of the pilgrims want to move from Arafat to
Muzdalfa during Maghrib time. Dont panic by seeing the rush, be in
groups. Waiting time at Arafat stations may be longer Pilgrims may
board from any station in Arafat and should get down at any station
of Muzdalfa, where it stops. DONT FORGET TO COLLECT STONES from
Muzdalfa for rami
Slide 38
Slide 39
On the morning of 10 th Zulhijja, pilgrims move back to Mina.
Those who want to go for rami without going to their tent in Mina,
should get down at Mina-1 station as its nearest from the Jamarat.
Others may get down at stations which falls nearer to their tent.
Metro trains are available for all the four days for Rami i.e 10
th, 11 th, 12 th and 13 th Zulhijja
Slide 40
Travel light: keep minimum luggage Travel in groups to help
pilgrims in need specially old,women,sick,etc When in confusion or
get lost, look for indian volunteers with flags/caps Follow the
instructions properly Mind your step for gap between platform and
the train
Slide 41
Slide 42
GOING FOR RAMI USING PEDESTARIAN STREET PILGRIMS STONING THE
SATAN
Slide 43
Try to go for rami in groups Dont keep anything except
stones,drinking water, umbrella while going for rami. Before
entering Jamarat, pay attention to announcements IHPO deploys
around 100 officials and more than 500 volunteers for guiding the
lost pilgrims to their tent. They all carry National Flag with them
for identity.
Slide 44
Besides referral saudi hospitals, two hospitals one each in
Makkah and Azizia Every branch has a dispensary In Madina also,
there is a hospital There are around 8-10 ambulances at the service
of pilgrims round the clock Doctors and paramedics are available on
call and also visit buildings where pilgrims are living
Slide 45
Educate pilgrims that Sim card/phone most useful in tracking,
keep it always charged and on Importance of keeping I card, wrist
band, visiting card of the building/hotel always with them
Familiarization with the National Flag Keeping a map of Makkah,
Azizia, Madinah, Mina,etc Remaining in group, doing first umrah in
group Keeping phone numbers of haj officials
Slide 46
May be done on 10 th /11 th /12 th Zulhijja Have to go and come
back on foot from Mina to the Haram or may get bus/taxi Many
pilgrims go to their buildings in Makkah/Azizia after the
tawaf-e-zyarat and do not come to Mina for night stay. To control
rush in the Haram, pilgrims are transported from Mina to
Makka/Azizia in two phases: first on 12 th evening and second on 13
th afternoon. Bus drivers sometime play mischief and advice
pilgrims to get down before reaching their buildings.
Slide 47
This phase is characterised by heavy rush in
hospitals/dispensaries, cash loss, departure ticket loss, requests
for preponing of departure ticket, shopping, etc City check-in of
baggage, weight and size- limit of baggage Every pilgrim is given
only 3 baggage tags(two for luggage and one for cabin/hand bag) Be
in your building/hotel when baggage is to be collected as per
pre-notified schedule.
Slide 48
Baggage is collected at least 24 hour before the time of
departure of your flight. In Madinah, because of pilgrims being
preoccupied with obligatory 40 time salath, baggage may be
collected much in advance. Excess baggage may be booked though
saudi Post/ Couriers, etc Zamzam is not allowed in baggage or hand
bag.