Download - Lean UX Mobile Development - built alongside real users

Transcript
Page 1: Lean UX Mobile Development - built alongside real users

Lean Mean iOS App Development*

*developed with real users

Page 2: Lean UX Mobile Development - built alongside real users

Michelle Zassenhaus Director, UX+Design – TheLadders

@zhaus

Page 3: Lean UX Mobile Development - built alongside real users

@zhaus

Page 4: Lean UX Mobile Development - built alongside real users

@zhaus

lean beginnings

“Become aware of job matches – and express interest in them – on the go.”

qualified + intent

Page 5: Lean UX Mobile Development - built alongside real users

lean beginnings

sketches interviews / testing design studio early designs

@zhaus

Page 6: Lean UX Mobile Development - built alongside real users

What's an MVP for an app? How do you iterate?

Customers control the updates

Customers don't come back

1-star reviews difficult to overcome

@zhaus

Page 7: Lean UX Mobile Development - built alongside real users

+

@zhaus

Page 8: Lean UX Mobile Development - built alongside real users

@zhaus

The longitudinal study

1. Get the app into users’ hands early

2. Observe use over sustained time (6 wks)

3. Build, measure, learn + evaluate satisfaction

Page 9: Lean UX Mobile Development - built alongside real users

@zhaus

1. Write test plan

Who What When Where Why How

Page 10: Lean UX Mobile Development - built alongside real users

@zhaus

2. Identify & deploy atomic experience

log in

find jobs

save them

Page 11: Lean UX Mobile Development - built alongside real users

@zhaus

3. Recruit participantsID demo- + psycho- graphics

Email customers with incentive ($300 / 3 milestones)

Funnel through screening survey

Select for good distribution; call to be sure

Procure + distribute tools (test flight, reflector app, gotomeeting)

Page 12: Lean UX Mobile Development - built alongside real users

@zhaus

4. Build, measure, learn - 6 weeks

recap call

planning + reprioritization

surveys sent

roadmap meeting

surveys sent

roadmap meeting

M T W

(6) 30m gotomeeting

calls

(6) 30m gotomeeting

calls

W T F

design & develop

Page 13: Lean UX Mobile Development - built alongside real users

@zhaus

survey

Page 14: Lean UX Mobile Development - built alongside real users

@zhaus

calls

Page 15: Lean UX Mobile Development - built alongside real users

@zhaus

calls

Page 16: Lean UX Mobile Development - built alongside real users

@zhaus

findings recap call

Page 17: Lean UX Mobile Development - built alongside real users

@zhaus

planning

Page 18: Lean UX Mobile Development - built alongside real users

@zhaus

What did we learn?Sorting of jobs How to execute the “like” feature Remove the paywall Usability issues Detractors + delighters

Page 19: Lean UX Mobile Development - built alongside real users

@zhaus

Page 20: Lean UX Mobile Development - built alongside real users

@zhaus

Page 21: Lean UX Mobile Development - built alongside real users

danke!

@zhaus

iOS Android