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IFS Round Table B&I User Conference 2011
Presented by: Ann Everett, Christine Dang
June 2, 2011
2
IFS Round Table Agenda
• The Year In Review
• Strategic Outlook
• Open Forum
The Year In Review
The Year In Review
Continue to focus on:
• Reinvestment
• Quality
• Architecture
• Delivery
• Client Satisfaction
The Year In Review – Reinvestment
Continue to Reinvest
• Investment in New Development
• 11 Million in R&D, product enhancements
• Investment in Efficiencies
• Banking Services (BKS) and Investment Fund Services (IFS) Re-Org
• Investment in New / Existing Members
• Cross-Training
• SMEs, Support Analysts, Business Analysts, Architects, Developers, Quality Assurance Analysts
Banking Services – CORE
Key Features & Benefits Clients
CORE an established Canadian GIC processing solution currently supporting $16 billion in AUM
Investment Plan Administration
• RESP – ACES/CLB, Enhanced CESG, QESI
• RDSP
• Agri-Invest
• RRSP, RLSP, LIRA
• RRIF, PRIF, RLIF, LIF
• TFSA
• Non-Registered Plans
Term Product Administration
• Cash Deposits
• Term Products
•Regular
•Index Linked
•Blended regular/Index Linked
•Variable Rate
•Step Rate
Functionality
•Investment Instructions
•Maturity Options Rollover
•Interest
•Payment Instructions
•Index Linked Term Deposits
The Year In Review – Quality
Focus on Quality
• S 5970 Audit (semi-annual, 6 months rolling)
• Successful completion of Dec 2010; in progress for Jun 2011
• ISO 9001 Compliancy (annual)
• QMI SAI Global external audit of CGI’s Quality System
• In progress for 2011
• CGI GTA Project Management Office (annual)
• Internal CGI PMO Project Engagement audit
The Year In Review – Quality
CSAE 3416 • Will replace S 5970, effective Dec 15, 2011
• To align with new International Standard on Assurance Engagements (ISAE 3402)
• Review and attestations to Audit Controls currently in progress for Dec 2011
Audit Periods • Currently, semi-annual by calendar year
• Jan to Jun; Jun to Dec
• What are our clients’ audit requirements? • Calendar year? Fiscal year? Frequency?
The Year In Review – Architecture
Focus on Architecture
• Continued modernization
• Expansion of Web Services
• Continued migration to J2EE
• Web UI
• Web service alignment between CORE and PrimeBase
The Year In Review – Architecture
Evolution of CGI B&I Business Architecture 1. Jan 2006: Initiated Development of PrimeBase SOA
2. Jan 2006: Initiated Analysis of PrimeOE and CORE
3. May 2006: PrimeBase API/BSO prototype Demo
4. Nov 2006: PrimeBase BSO Infrastructure
5. Jun 2007: PrimeBase BSO Phase II
6. Nov 2007: PrimeBase BSO Phase III
7. Apr 2008: PrimeBase BSO Phase IV
8. Nov 2009: PrimeBase BSO Advisor Portal – White Label Release
9. Jan 2011: PrimeBSO Security Enhancement
10. November 2011: PrimeBSO Order Entry (PUR & RED)
... PrimeBase UI
The Year In Review – Delivery
Focus on Delivery
• Global Delivery Model
• Speed to market
• Examples of projects utilizing offshore resources:
• Year 2010 Tax Changes
• FundSERV Standards v21
• PrimeBSO Order Entry
• Maintain current level of fees
• Maintain competitiveness
• Augmentation of onshore resources
The Year In Review – Delivery
Offshore Offices
• Bangalore
• Mumbai
• Hyderabad
• Offshore team of:
• 20 Developers
• 11 QA Analysts
B&I Global Delivery Team
The Year In Review – Client Satisfaction
Focus on Client Satisfaction • Client Satisfaction Assessment Program (CSAP)
• 2010 PrimeBase average score 9.3, YTD for 2011 is 9.4
• What are our clients looking for from us? • Increased support staff
• Cross-training
• Value-Added Services
• On-site training
• Access to system, industry, and Tax & Reg SME’s
• Reference documentation
• BKS and IFS Re-org
• Alignment, synergies, consistency
• Ability to resource projects and support, based on demand
IFS / BKS Organization Structure
Chris Williams Vice President
Banking and Investment
Fund Services
Ann Everett
Director, IFS/BKS Business
Services
Paul Lehal
Manager, IFS/BKS
Production Support
Sonny Wong
Manager, IFS
Development
Milvia Green
Sean Gallagher, Marketing
Sam Ghilarducci
Peter Hundal
Mike Bean, Tax & Reg
Anita Tsang
Director, IFS/BKS
Development
Tony Hart
Manager, BKS
Development
Andrew Semple
Director, IFS/BKS DesignRichard Strang
Manager, QA
Christine Dang
Manager IFS/BKS
Projects
Mary Benoit
(BCO)
Andrew Parker
Team Leader
BKS Projects
Denise Blackman
Team Leader
IFS Projects
Daniel Hong
Team Leader
IFS Production Support
Patti Vachon
Team Leader
BKS Production Support
Liliana Jescu
Team Leader
BKS Quality Assurance
Doreen Bridgeman
Team Leader
IFS Quality Assurance
Cuneyt Keseber
Team Leader
IFS Design
Ioan Rotar
Team Leader
Infrastructure
Ernest Cadorin
Team Leader
BKS DesignTodd Minifie
Team Leader
Yuri Zagumenov
Team Leader
Stephen Peterson
Team Leader
Implementation and
Maintenance
Brian Richards
Team Leader
SMS Custom, Support
John Kelly
Team Leader
SMS Custom,
Development
SMS Custom
Business Analysts
Project Managers
Team Leader
IFS Design
Patricia Tran
Team Leader
BKS Design
Pody Chan
Team Leader
IFS Development
Kenny Chan
Team Leader
IFS Quality Assurance
Kinsan Lee
Team Leader
IFS Development
Julia Staniski
Team Leader
IFS Projects
The Year In Review – PrimeBase Development Highlights
Release Development Highlights
14.1
June 2011
Switch Matrix – Phase I
FundSERV Standards v21 – NFU and FUNDcom
FundSERV Standards v21 – PrimeBase
14.0
April 2011
V14.0 Database Upgrade
RESP Files for HRSDC
Corporate Class Funds
Cancellation Processing for TFSA
13.3
January 2011
Year 2010 Tax Changes
PrimeBSO 13.3 Security Enhancement
Citizenship Tracking
The Year In Review – PrimeBase Development Highlights
Release Development Highlights
13.2
November 2010
ROC Enhancement
Retirement Product Enhancement 2010
FUNDcom Messaging Technology Migration
Amended Tax Processing for Registered Products
Amended Tax Processing for Non-Registered Products
13.1
June 2010
FundSERV Standards v20
CUSIP Rollover Request (CRR)
13.0
April 2010
V13.0 Database Upgrade
Restricted Redemption
Generic Confirmations
Withholding Tax on Retirement Products
TFSA Amendment
Strategic Outlook
Environmental Scan
Product Trends • Corporate Class
• Asset Allocation
• Fund of Funds
• Exchange-Traded Funds (ETFs)
Industry Trends • Customer Engagement
• New World vs. Old World
• Explosion of Mobile Apps
• Fee-based usage of more established channels
• Technology driving innovation of financial products and services
B&I Strategic Initiatives
2011 Jul
Stra
tegi
c In
itia
tive
s
Existing MD
2011 Oct 2012 Jan 2012 Apr
UI Style Guide
Master Data Completion
MD Analysis & Integration
UX Strategy and Design
SOA Standard
TIBCO/ WebSphere/ WebLogic
SOA Strategy
Market Research By Region/Product Competitive Research Per Region/Product
MDM Integration
with Products
Changes Based
on SOA Strategy
Incorporate
Research
Findings
Product Projects
User
Experience
Enhancements
To 2015
Master Data
Management
Continuous
Technology
Modernization
User Experience
Globalization
To 2015
Timelines are placeholders
UI Technical Framework
PrimeBase 5-Year Roadmap
2011
BSO – PrimeBase Business Service Objects
2012
2013
Batch processing modernization PrimeBase/CORE Registered plan rationalization
2014
2015
• BSO convergence – PrimeBase/CORE
Corporate Class Funds Asset Allocation Switch Matrix
PrimeBase Web based UI
www.cgi.com/en/solutions/investment-fund-services
CORE UI – Proof of Concept
CORE UI – Proof of Concept
IFS Investment 2010 – Review and Updates
April 2010 – November 2010 FundSERV Standards V20 (Delivered Jun 2010)
Withholding Tax for Registered Products (Delivered May 2010)
Amend / Cancel Tax Slips (Delivered Nov 2010, Jan 2011, Apr 2011)
GST/HST (Delivered Sep 2010)
January 2011 – April 2011 Year 2010 Tax Changes (Delivered Jan 2011)
PrimeBSO Security Enhancement (Delivered Jan 2011)
Citizenship Tracking (Delivered Jan 2011)
V14.0 Database Upgrade (Delivered Apr 2011)
RESP Files for HRSDC (Delivered Apr 2011)
Corporate Class Funds (Delivered Apr 2011)
Cancellation Processing for TFSA (Delivered Apr 2011)
IFS Investment 2011 – 2012
June 2011 to 2012 (Considerations) • FundSERV Standards v21 (Confirmed for Jun 2011)
• Switch Matrix – Phase I (Confirmed for Jun 2011)
• AS400 OS Upgrade (Confirmed for 2011)
• PrimeBSO Order Entry (PUR and RED) (Confirmed for Nov 2011)
• PrimeBSO Order Entry (Switch and Transfer)
• Asset Allocation
• Switch Matrix – Phase II
• IRS Cost Basis Reporting
• LSVCC Investment Reporting
• Retirement Product Enhancement 2011 (Client Name)
Open Forum
Open Forum
• Round Table
• Industry Priorities – Your views?
• Q & A
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Our commitment to you CGI provides the best mix of responsive local service at global delivery value.
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