8/14/2019 Gati Present
1/13
IMPROVED DESK TO DESK CARGOSERVICES.
Prepared forGATI
Prepared by:Mukesh kumarTarun GoyalAmit Malhotra
Rajat DuaAjit yadavVishal taliaAmit KumarPrakash GuptaVikas khanna
Ayush Agarwal
8/14/2019 Gati Present
2/13
PROBLEM STATEMENT
The company is not getting the expectedrevenues from its Desk-To-Desk Cargoservices
8/14/2019 Gati Present
3/13
Purpose of the studyAfter our research company will come to know
what the customer needs from their desk todesk cargo services.
This research will also help company toincrease their market base and to overcome
the problem the company is facing.
8/14/2019 Gati Present
4/13
RESEARCH OBJECTIVESThe purpose of this research is to discover the
satisfaction level of the customers .
The research also intend to identify therequirements of the customers.The research also intends to identify the
potential customers.
8/14/2019 Gati Present
5/13
Companys profileGati pioneered the concept of Retail Express
Cargo and express Distribution in India
In the 19 years tenure, Gati has grown to occupyevery link of the value chain in the logisticsbusiness segment
Gati has the largest fleet of over 2100 vehicles onroad, with a nation wide network unmatched inthe industry
Supported by state-of-the-art warehouses,technological
8/14/2019 Gati Present
6/13
LITERATURE REVIEWSales
surface express-50%
fuel stations-16%
coast-to-coast -11%
freighter-10%
logistics-7%others+desk-to-desk -6%
8/14/2019 Gati Present
7/13
Contd.Desk-to-Desk services contributed less than
6% of the total revenues of Rs.55,207 lakhsduring the F.Y. 2007-08.
In 1989,Gati launched desk-to-desk cargo , anew concept of door-to-door service.
Its an affordable surface product especially
designed for the non-commercial packages.
8/14/2019 Gati Present
8/13
Gati Desk to Desk Cargo This is a service offered under Gatis Surface
Express For non-commercial, small sizeshipments upto 4kgs
Priced at Rs.135/- per shipment + taxes.
Features :
Cost effective option for customer who want tosend small shipments
Can send from anywhere to anywhere in India
Ideal for samples, gifts, study material, printed
material -
8/14/2019 Gati Present
9/13
Research designQuestionnaires: We will distribute around 500
questionnaires in Noida & Ghaziabad regionamong the customers and 500 among theother consumers of these services.
Evaluation of Non-Response: a randomsample of 50 names will be secured from the
list of the customers who dont return thequestionnaires. We will make them a call andwill try to know their responses.
8/14/2019 Gati Present
10/13
Statistical ToolMethod of least square in time series analysis
Yc= a+bX
Yc= required trend value or estimate forparticular year
X=unit of time
It will facilitate the comparative study of data
for two or more related period.
8/14/2019 Gati Present
11/13
Data AnalysisWe will review the questionnaires returned by
the customers.
We will also review the questionnairesreturned by other consumers of the same
services.
8/14/2019 Gati Present
12/13
Budget
Salaries 50,000
Travel cost 4
Questionnaires development 10,000Supplies 5,000
Printing cost 5,000
Telephone cost/charges 10,000
Total costs 1,25,000
8/14/2019 Gati Present
13/13
References
Sources from which we have taken the data
1) http://www.gati.com
2) Gatis annual report 2007-083) Goldman Sachs research estimates.
http://www.gati.com/http://www.gati.com/Top Related