A specially created workshop on

`How to Develop Instant Rapport with Clients

´ for Call Centre Executives

Workshop created byThe English Academy

305-Helix ComplexNr. Hotel Kansar, Sayajigunj,

Vadodara-390 005, Gujarat (India)

(M) (91)88666 80407, (91)97279 19756, (E-mail)

englishacademybaroda@gmail.comVisit us at: http://indiamart.com/english-academy/

Corporate Training │ Personality Development │ Mentoring │ Hand Holding

Call Centre Executives face many unique problems when speaking with their clients:

1. Majority of their calls are un-solicited in nature; or

2. A customer, who calls has a problem and is already in agitated state of mind.

3. They get very limited time to interact with a customer.

4. Their calls must result in positive resolution.

5. Many of them also have pressure to meet their targeted number of calls.Hence; it’s absolutely essential for them to establish good

rapport with their clients in first few minutes of the

call.

Keeping their special needs in mind,

‘The English Academy’

has created a special one day workshop on

‘How to Develop Instant Rapport with

customers’

for Call Centre Executives

The session wise details of this Workshop are

given in following slides

How to Develop Instant Rapport with Clients- Session 1&2

Session 1: Words have power

12 most powerful words which invite action.

Words that irritate. Words which motivate. Words which probe.

Session 2: Art of Writing Well How to be polite & yet effective

in business communication. Is it Dear Miss Asha or Dear Asha?

(Greetings & closings in E-mails) How to write powerful E-mails.

How to Develop Instant Rapport with Clients- Session 3&4

Session 3: How to develop instant rapport Do you have this quality?

(importance of good listening skills) 6 reasons for proper body language. What is rapport & it’s importance. How to develop rapport with

anyone.

Session 4: How to develop instant rapport How to develop instant rapport

using mimicking & mirroring. How to use emotional triggers

to develop instant rapport . How to use your aura

to improve your rapport.

How to Develop Instant Rapport with Clients –Terms & Conditions

This workshop comes to you at highly discounted investment of Rs. 5,000/- only.

Duration of each session is about 90 minutes. You will have to arrange LCD Projector, speakers,

public address system with collar mike, a PC/Laptop. We will provide one set of soft copies

of the study material before the program. For outstation programs; all travelling, local conveyance,

lodging & boarding expenses shall be arranged by you. For outstation workshops all traveling arrangements

shall be made by you & tickets sent to us at Baroda. Payment: 50 % of the app. billing amount is

payable in advance with Work Order & balance being payable immediately on completion on the workshop.

How to Develop Instant Rapport with Clients for Call Centre Executives

Need any further informationPlease contact:

Sarwan Singh at 91-88666 80407 / 91-97279 19756

or write to him atenglishacademybaroda@gmail.com

or languagegym1@gmail.com

How to Develop Instant Rapport with Clients for Call Centre Executives

Some of the companies in IT Space we have been associated with:

Collabra Technologies (P) Ltd

Right Ways Solutions India (P) Ltd.

Net Web Software (P) Ltd

SIS Telcom Ltd.

305-Helix ComplexNr. Hotel Kansar, Sayajigunj,

Vadodara-390 005, Gujarat (India)

(M) (91)88666 80407, (91)97279 19756, (E-mail) englishacademybaroda@gmail.com

Visit us at: http://indiamart.com/english-academy/

We are‘The English Academy’

Corporate Training │ Personality Development │ Mentoring │ Hand Holding