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SOLUTION DEVELOPMENTTOOLS
Subtopics: Tree diagram,
Prioritization Matrix, ProcessDecision Program Chart (PDPC)
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Solution Development Tools
Solution development tools are developed to easilyfacilitate problem solving. Examples of solutiondevelopment tools are: tree diagram, prioritization matrixand the Process Decision Program Chart (PDPC).These
tools are used by middle and top management oforganizations to find the cause of the problem and theirsolutions. These type of tools help in problem prioritizationand it also provide strategic plans in solving conflicts(problems). It is oriented towards assisting the teams in
finding solutions and innovative management ideas. Thesetools are used along with brainstorming by teams ofemployees. The tools are meant for improving theprocesses and systems within the organization or group.
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Tree Diagram
used in strategic decision making
Used to breakdown broad categories into finer
and finer levels of detail
Starts at a single node, with branches emanating
to additional nodes, which represents mutuallyexclusive decisions or events
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When to use a Tree Diagram:
When an issue is known or being addressed in broad
generalities and you must move to specific details, such
as when developing logical steps to achieve an
objective.
When developing actions to carry out
When analyzing processes in detail
When probing the root cause of a problem
When evaluating implementation issues for several
potential solutions
After an affinity diagram or relations diagram has
uncovered key issues
As a communication tool, to explain in detail
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Example of a tree diagram
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Prioritization Matrix
Prioritize items and describe in terms of
weighted criteria
Combination or tree and matrix diagram
Pair-wise evaluation and narrow downoptions to most desired or effective
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When to use a Prioritization Matrix Use it to prioritize complex or unclear issues,
where there are multiple criteria for decidingimportance.
Use it when there is data available to help score
criteria and issues.
Use it to help select items to be actioned from a
larger list of possible items.
When used with a group, it will help to gain
agreement on priorities and key issues. Use it, rather than simple Voting, when the extra
effort that is required to find a more confident
selection is considered to be worthwhile.
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Example of a prioritization matrix
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Process Decision Program Chart
(PDPC)
Designed to help prepare contingency
plan
Emphasis- identifying the consequential
impact of failure on activity plans, andcreates an appropriate contingency plans
to limit risks
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When to Use PDPC
Before implementing a plan, especially
when the plan is large and complex.
When the plan must be completed on
schedule.
When the price of failure is high.
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Example of a PDPC
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