() M98Q0104

-120

2-1Robert Bacal(1999)

:

2-2-1

2-2-2:()

3-1

3-1-1(APQC)

3-1-2(TQM)

3-1-3

(Define)(Measure)(Analyze)(Improve)(Control)DMAIC

3-1-4(ABC)

3-1-5(BSC)

(93)

3-2

3-2-1

()

3-2-2

()()()()

4-1(2000)Talbot

4-2()()()()

5-1

5-1-1

()()()

5-1-1-(IMD)(WEF)(EID)()

()

5-1-2

5-1-3

()

5-1-4

5-2()9050%

5-39092492()

6-1()

6-244(939497)

6-3(IMD) (WEF) (EIU)

6-4

6-5

20103%

-

82(8911) 35-45 263(916 ) 9212 924 93 1275 (9210) 93 1