Zurich Risk Engineer - Foco no Cliente - Marcus Evans Event
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Slide 3
CC1 In order to avoid confusions it is recommended to remove references to ISO 9001 Carlos Cortes; 07/08/2012
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identificar avaliar melhorarmelhorar cliente
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Exposição a Danos
1. Suscetibilidade aos Danos Físicos B B
2. Exposição do risco a Incêndio A A
Exposição à Perda
3. Suscetibilidade à Perda C B
4. Exposição a Roubo C B
Exposição a Transportes
5. Riscos Naturais Relacionados ao País C B
6. Riscos Políticos e Infraestruturais Relacionados ao País D D
7. Complexidade de Transporte C C
Controles de Gerência
8. Management Commitment C B
9. Compliance Review E E
10. Management System E E
11. Management of Contracts E E
12. Hazard Analysis B B
13. Incident Analysis E E
14. Documentação B B
Oportunidade de Melhoria (RIA)
de / para
A - ÓtimoB - BomC - RegularD - FracoE – Não avaliado
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Procedimentos Marítimos
1. Route Planning B B
2. Controle das Operações de Embalagem B B
3. Controle das Operações de Transporte B B
4. Controle e Manutenção dos Meios de Transporte B B
5. Controle das Operações de Carga/Descarga B B
6. Rastreabilidade do Transporte e Bens A A
7. Controle de Terceiros e Operações Terceirizadas B B
8. Controle de Bens B B
Procedimentos de Depósito
9. Controle das Condições e Operação de Depósito B B
Classificação do Grading * 119 97
Benchmark(rank porcentagem) Marine - Cargo(80%)
Score Final(comparação)
•Locais•Negócios•Produtos•Logística
de / para
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OBS. Nº OBSERVAÇÃO RECOMENDAÇÃO
01-2012 Tipo de Motorista das Transportadoras
Fomos informados que o cliente contrata
empresas de Cooperativa de Transportes,
motoristas avulsos (terceiros), agregados e CLT
através de transportadoras.
Recomendamos utilizar somente motoristas
CLT com registros legais em carteira assinada
de funcionário com empresas de transportes
legalmente constituídas.
Recomendamos que os motoristas sejam
avaliados nos últimos 2 anos em sua renovação
da CNH, conforme especificado na resolução
267 do CONTRAN.
02-2012 Treinamento de Motoristas Transportadores
Verificamos que alguns motoristas estão sendo
treinados por empresas terceirizadas de
segurança viária. No entanto as estatísticas de
acidentes apontam algumas ocorrências de
sinistros e especialmente avarias de carga.
Atendendo a legislação da ANTT para
transportes terrestres, recomendamos que todos
motoristas deveriam realizar treinamento de
direção preventiva e econômica, tendo no
mínimo 20 horas / ano de treinamento prático e
teórico.
Este curso deve ser feito através de uma
instituição especializada e com comprovada
experiência neste mercado. A comprovação do
curso deve ser devidamente documentada e
arquivada para futuras consultas.
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Carga de 700 ton por 600 km “Muitos riscos porém a Zurich nos fez sentir confiantes e protegidos”
Herbert Peters, Sasol Huntsman Germany
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Situation:
• Customer approached Z UW BR with a strong operation with 30 transformers / Project Cargo
• Cargo 180 up to 280 ton each transformer, USD 5-10 MM / cargo.
• Coverage at Vessels, Barges and Trucks.
HelpPoint / Customer-Centric Initiative:
ZRE consultant visited customer with local UW.We understood the critical items and advise with Warranty Survey Clause.Customer was pleased about our help and we point a Marine Surveyor Engineer to follow all critical items at ABB Brazil, Santos, Manaus and Porto Velho (ports) and final destination (middle of Brazil).
Impact:
ZRE helped the UW to present the risk to referral.Local UW presented the quote linking the RE service approach.We gain the account and customer is very happy with the surveys conducted on all country.
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Actual Acciones Inmediatas Acciones preferentes Como debe Ser0
50
100
150
200
Level Risk vs.Implementation Advices
Good
Fair
Poor
Excellent
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