ZIMBRA

SERVICE UPDATEDECEMBER 2, 2008

ISC Networking & Telecommunications

Overview of ServiceAvailability ReportRatesRoadmapQ&A

Agenda

Overview Production on July 26, 2008 10 Linux servers in 3 campus data

centers 1 TB of mailbox storage Data replicated in Huntsman and MODV

campus data centers Nearly 14,000 users Default quota is 250 MB

Availability for FY09 YTDIncidentsRemedy Cases

Service Review

Availability Target: 99.99% (55 minutes)

Advertised: 99.85% (2 hours, 48 minutes)Absolute: 99.82% (3 hours, 22 minutes)Averaged across multiple servers/services

Incidents October 14: 8.5 hours, storage

changes

November 2: 3 hours, database inconsistencies

Reduced functionality during both

Remedy Cases SLA: 24 hour response Since GA, 44 cases Shortest: 3 minutes <24 hours to resolve 50% of cases Longest: 16 days (complexity,

vendor escalation)

Rates No change to base price in two years Enhanced: $3.00/month Basic: $3.50/month Additional storage: $1.25/250MB/month

(up from $1) Quota over 1 GB - $50 onetime setup

fee All future migrations charged T&M

Short-term (0-3 months)Medium-term (4-12 months)Long-term (>1 year)

Roadmap

Exchange Free/busy

GAL Changes - NovemberInternal ISC Pilot - December

GAL sorting to [Lastname, Firstname] - February

General Availability - March

BlackBerryTesting now

Internal ISC Pilot - December Customer Pilot - Late January GA from Zimbra in 6.0 - After April Recommend planning for PDA

policy compliance

Zimbra Upgrade 5.0.10/5.0.11 Upgrade - Late

February Needs extensive testing Kerberized group account access Zimbra Connector for Outlook

dependency

Storage ChangesRetiring current SANEvaluation down to 2 vendorsMigration - Late January / Early February

Weekend outage of 2-4 hours

Medium-termBasic/Enhanced login reportingKerberized IMAP ProxyScalingForward-only Service – JulySMTP-Relay Service - July

SMTP-Relay Enabled relaying through Zimbra for

transition Existing: Relay if IP in host list New: Relay if sender/recipient are on

ISC service Reinstating charges for IP-based

service in July

Long-term

Instant MessagingZimbra DesktopKerberized Calendaring

Q&A - Customers Current - Purge Junk mail every 14 days Goal - Also purge deleted items every

14 days Goal - Retire legacy domain support

(Ex. pobox.upenn.edu and dolphin.upenn.edu)

Needs - Should user filter rules supersede server rules?

Q&A – Your topicsWhat is the timeline for Zimbra/Exchange calendar integration?

What are known issues and where do we track them?

References http://www.upenn.edu/computing/

email/

http://prowiki.isc.upenn.edu/wiki/ISC_Zimbra_documentation

Thank You

zimbra-help@isc.upenn.edu