ZIA UL HAQUE SIDDIQUI

E-Mail: zia001s4@gmail.com Mobile: +91-89044 05037

Objective

To pursue challenging career in allied areas of IT where I can effectively contribute my technical skills while making a significant contribution towards achieving the organisation goals.

Synopsis

Certification and Technical Skills : CCNA Microsoft A+ and N+ certified. MCP and Server 2003. MCP.ID : 6375738 ISO 27001:2005 – Internal Auditors TUV India. Drishti Silver (Call Server) Certified

Professional Experience

IBM India, Bangalore (Period – May 2015 to till date)

Key Roles and Responsibilities

Upgrade and Maintain OS Versions. Managing the Calls like production Node, Domain controller down, File system corruption on production

server and production major H/W failure. RCA preparation and meeting SLA for RCA submission. Planning and implementing fixes / Patches Escalation of Disk management task on production system from L2 team Complex Health Checking High-end changes like change in cluster, hardware replacement, software/driver Up gradation on production

systems. Act on Day to Day House Keeping tasks by using tools & scripts Attending calls on Oncall basis whenever assigned Working with Change & Problem Management Tools Create regular reports for Management requirements. Problem determination and resolution within Expected time frame. Perform Root Cause Analysis for the incidents. Identify and recommend improvements to existing processes. Escalations handling. Coordination with Server managers/other teams

G7 CR Technologies Pvt Ltd, Bangalore (Period – Jan 2011 to Apr 2015)Designation: Sr System Engineer G7 Tech Solutions is a fast growing Business process and knowledge process organization, with a mission to provide dynamic and flexible BPO services, IT solutions services across banking and financial services, insurance, healthcare and logistics domains.

Key Roles and Responsibilities

Configuring and maintaining RED HAT and Centos Servers.

Implemented Untangle (Linux based) proxy server.

Set up and manage SCCM 2007 server and troubleshooting SCCM clients.

OS patch deployment and inventory reports through SCCM.

Implemented RDS server in Windows Server 2012.

Provide support and problem resolution to users via phone, in-person, email, and/or remote.

To manage multiple priorities, respond to queries and requests.

Escalate issues as necessary to proper support groups within IT.

Hardware / Software installations and trouble shooting.

Maintaining inventory of various systems/infrastructure and simplify to a presentable form.

Manage various application packages, such as Microsoft office, Exchange, Outlook and anti-virus packages.

Maintain and troubleshoot multiple operating systems including but not limited to Linux, AIX, and Windows.

Preserving Symantec Antivirus using management console.

Support reviews of security process and products.

Monitoring and maintaining dialler server (Drishti)

Monitoring and maintaining dialler server Asterisk based

Taking care of network related issues like, configuring switches, V-LAN and routers.

Implemented service desk and managing.

Implemented Bugzilla on linux machine.

Managing and implemented Hyper-V on windows server 2012

Softnetking Technologies Pvt. Ltd, BANGALORE (Period – Oct 2009 – Dec 2010) Designation: Network Engineer

Softnetking Technologies is an IT business consulting firm providing a complete range of services and long-term client relationship management.

Key Roles and Responsibilities

Resolving Linux based systems: Ubuntu and Centos.

Configuring mail access on Microsoft and Linux mail clients.

System allocation and maintaining

Data backup and restore.

Shown expertise and technical understanding acquired from prior experience to solve hardware and networking issues.

Airtel Broadband, Bangalore (Period – Sep 2008 – Sep 2009) Designation: Service Engineer

Key Roles and Responsibilities

Resolving internet issues.

Configuring modems, Wi-Fi routers

Resolving the lease line, telephones and Wi-Fi issues.

Providing assistance of desktop computer installations and software configuration.

Academic Records:

BA (Afzal ul ulma utamma) – Karnataka Secondary Education Board, Bangalore.

PUC (Afzal ul ulma madhyama) – Karnataka Secondary Education Board, Bangalore.

SSLC – Karnataka Secondary Education Examination Board.

Competency:

Positive attitude and ability to work through obstacles under challenging circumstances

Self motivation and excellent team player.

Posses an innovative attitude and experiment with new ideas.

Promote positive change in the organization.

Personal Profile

Communication Address : #379, C/o Ayub Manzil 9th main road Vidyaranyapura postM S Palya, Bangalore – 560 097

Nationality : Indian

Father’s Name : Shakir Hussain

Gender : Male

Linguistics : English, Kannada, Hindi, Arabic & Urdu

DATE: 04-Jul-2014

PLACE: Bangalore Zia Ul Haque Siddique