YVONNE  HILSZ  

Yvonne  Hilsz  Speaker  ::  Trainer  ::  Coach  

+61  416  031  109  yvonne@yvonnehilsz.com  

www.yvonnehilsz.com  

Australia's  Leading  Female  Sales  and    Customer  Service  Specialist    

“Yvonne's  training  completely  transforms  teams  from  uninspired  and  unmo7vated  to  successful  and  driven  sales  teams.”    

Viona  Young  Organisa3onal  Development  and  Sales  Capability    

Yvonne  is  well  known  for  her  upbeat  personality  and  powerful  strategies  on  Sales,  Customer  Service  and  Money  Mindset  with  her  mission  to  help  individuals  and  teams  be  the  best  they  can  in  any  market.    In  the  oGen-­‐stagnant  world  of  corporate  training,  Yvonne  brings  light  and  passion  with  her  keynotes,  also  teaching  highly  sought-­‐aGer  workshops  and  consul3ng  for  leading  companies  in  Australia  and  New  Zealand.    Yvonne’s  keynotes  are  typically  60  minutes  long  and  can  be  customised  for  half  day,  full  day  and  mul3ple  day  workshops.    Her  four  key  presenta3ons  are  as  follows.      

DesKnaKon  InspiraKon  Create  a  culture  of  service  excellence.  This  keynote  will  give  your  audience:          

Customer  sa3sfac3on  is  not  doing  your  business  any  favours,  as  it’s  boring,    bland  and  frankly  expected.    In  fact  customers  expect  excellent  customer  service  as  much  as  they  expect  their  next  breath  to  happen.    If  you  want  to  stand  out  then  your  best  des3na3on  is  Customer  Inspira3on.  

In  this  keynote  Yvonne  shares  her  insights  as  to  what  will  drive  your  team  to  create  a  culture  of  inspira3on  that  will  separate  you  from  your  compe33on.  

•  An  easy  to  use  framework  for  crea3ng  the  winning  formula  to  mastering  success.  

•  Knowledge  of  the  psychology  of  service  and  what  to  do  to  improve  performance.  

•  Insight  as  to  how  crea3vity  gives  beRer  service.  •  Strategies  to  making  the  basic  brilliant.  

Audience  •  Sales  and  Service  Teams  •  Leadership  and  Execu3ve  

Roles  •  Business  Owners  •  Retailers  •  Frontline  teams  

“Yvonne  was  absolutely  instrumental  in  coaching  and  guiding  our  sales  &  service  teams  (and  their  leaders)  towards  a  customer  centric  model  that  ul7mately  delivered  a  significant  upliA  in  sales.”  

Joshua  Griffin,  HR  Business  Partner,  The  Wine  Quarter  §     

A  high  performing  team  of  rock  stars  will  separate  you  from  the  rest  and  ensure  you  become  the  leader  in  your  industry.  Your  ability  to  iden3fy  the  cowboys  in  your  business  and  learn  how  to  build  a  team  of  rock  stars  is  cri3cal  more  than  ever  and  will  impact  your  boRom  line  drama3cally.  

In  this  enlightening  keynote  discover  who  in  your  team  mul3ply  sales  and  service,  do  more  with  less  and  turn  lemons  into  lemonade  and  how  to  transform  the  team  members  who  are  underperforming.  

Audience  •  HR  Managers  •  Sales  and  Service  Teams  •  Leadership  and  Execu3ve  

Roles  •  Business  Owners  •  Retailers  

OUTCOMES  §     “Yvonne  has  been  one  of  the  key  people  crea7ng  and  suppor7ng  significant  change  within  the  sales  team  through  her  training  philosophy  and  training  methods.”  

Esther  Westra,  Sales  and  Service  Manager,  Cellarmasters  §     

Cowboys  to  Rockstars  Create  high  performing  teams.  This  keynote  will  give  your  audience:          •  A  simple  and  powerful  methodology  to  recrui3ng  right  the  

first  3me.  •  Recognise  what  your  people  need  most  from  you  to  

improve  sales  and  service  results.  •  A  founda3on  to  empower  your  team,  radically  upgrading  

the  team  culture  and  ability  to  exceed  expecta3ons.    

Yvonne  helps  women  become  empowered  feel  more  inspired  and  in  control  of  their  future.    Leading  women  on  the  path  to  financial  beRerment  as  a  Cer3fied  Money  Breakthrough  Coach,  she  will  breakdown  the  limita3ons  holding  women  back  from  achieving  the  success  they  desire  and  deserve.  

Start  taking  your  life  to  the  next  level  by  having  certainty  about  what  success  looks  like  to  you  and  how  you  can  always  be  on  purpose  with  your  career  choices.    Yvonne’s  presenta3on  style  is  lively,  enthusias3c  and  inspiring.  

 

OUTCOMES  §     “You  inspired  me  and  ignited  my  poten7al.  I  realise  I  can  “do  it  all”  –  and  do  it  rela7vely  well.”    

Dr  Sheridan  Kay,  CEO  and  Founder,  Dynamic  Chiroprac3c  §     

Audience  •  Women  audiences.  •  Sales  and  Service  Teams  •  Leadership  and  Execu3ve  

Roles  •  Business  Owners  •  Retailers  

The  Power  SupporKng  women  to  be  even  more.  This  keynote  will  give  your  audience:          •  A  pathway  to  crea3ng  a  life  that  they  love.  •  Courage  to  step  up  more  in  business  striving  for  beRer  

results  in  performance  and  results.  •  Permission  to  earn  more  and  upgrade  your  self  belief.  •  Opportunity  to  learn  more  about  themselves  and  unlock  

their  natural  talents  to  feel  more  fulfilled.  

Customers  are  searching  for  wisdom,  the  internet  is  great  for  gathering  data…..  Your  sales  and  service  team  could  be  the  expert  your  customers  wants,  however  when  surveyed  40%  of  customers  feel  that  the  retailer  falls  short.    Up  skilled  sales  people  increase  sales;  with  75%  of  customers  offered  addi3onal  items  purchase  and  the  average  order  increasing  25%.  

Invest  in  the  right  people  who  love  what  you  sell  and  reward  them.    Start  with  teaching  them  the  path  to  success  and  in  this  keynote  Yvonne  gives  you  the  map  to  successful  selling.  

                              OUTCOMES  §     “This  has  been  the  most  beneficial  session  so  far,  very  educa7onal  and  I  can  take  ac7on  with  the  team    to  immediately  to  improve  performance.”  

Shaun  Pevreal,  Team  Manager,  NZWS      §     

Audience  •  Sales  and  Service  Teams  •  Leadership  and  Execu3ve  

Roles  •  Business  Owners  •  Retailers  •  HR  Posi3ons  

5  Star  Selling    In  a  changing  retail  market.  This  keynote  will  give  your  audience:          •  The  key  steps  to  delivering  5  Star  results.  •  How  to  make  the  most  out  of  your  sales  team  by  

implemen3ng  a  sales  strategy  that  delivers  results.  •  Specifics  on  how  to  handle  problems  and  really  make  them  

opportuni3es.  •  Why  ‘go  for  no’  is  a  winning  strategy.  

•  Easy  to  use  framework  for  crea3ng  the  winning  formula  to  mastering  success.  

•     

Yvonne  Hilsz  Speaker  ::  Trainer  ::  Coach  

+61  416  031  109  yvonne@yvonnehilsz.com  

www.yvonnehilsz.com