Working with Conflict - Tales from the Field (Nerd Nite Detroit)
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Transcript of Working with Conflict - Tales from the Field (Nerd Nite Detroit)
Working with and Learning from Conflicts
Bill Warters, Ph.D. Academic Director, MA in Dispute Resolu:on, Dept. of Communica:on, Wayne State University
Tales from the Field
The Plan • Share Some Stories about my journey to current job as MADR Director
• Review Some Theories related to conflict interven:on
• Try an Interac=ve “Experiment” with willing nerds
In honor of Back to School Theme, I’ll acknowledge some teachers who rocked!
MY DAD WORKED AT U.S. STEEL HOMESTEAD WORKS PITTSBURGH, PA
I was warmed by a Cauldron of Conflict
1892
On the bank of the Monongahela River, locked-‐out steelworkers confronted a private army of Pinkerton agents hired by CEO Henry Frick as they aMempted to land and secure the mill. The baMle was soon joined, and raged throughout the day with gunfire, burning oil, and cannon. At day's end, the Pinkertons surrendered. Seven workers and three Pinkerton "detec=ves" lay dead, with others wounded.
Effigy of a Manager
Me My Big Brother
At Home, Family Harmony, more or less
Me The Amazing Mutable Dad
Three Inves=gators Club! “No Case Too Small”
Listening to the Neighbors
• “This is what I think of your goddamn dinner!”
I was a Boy Scout, literally
Me, First Hipster Scout?
The Summer Camp from Hell Senior Patrol Leader Training with an ex-‐Marine
Push-‐ups in the Mud
Forced March with Packs
“Lifesaving” with a
Slippery Bully
Silent ORDEAL
There Has Got to Be Something BeMer…
Lis:ng in back for Social Ecology
Ins:tute in Vermont
The Summer Camp from Heaven The Social Ecology Ins=tute at Goddard College
Urban Anthropologist Dan Chodorkoff
My First College Professor!
Great Young Adult
Novel
Utopia Class My First College Class!
What About When
Conflicts Happen?
Illustra=on from Sir Thomas More’s book Utopia (1516)
Murry Bookchin, Social Anarchist
Source of a Conflict
Solar House Model
Girl Who Wants a Dollhouse
Theorist – Jerold S. Auerbach
“Law Begins Where Community Ends”
Historical study of Conflict Resolu:on Prac:ces in Colonial North America
Auerbach says that the community is usually based on the following shared elements
• geography • ideology • piety • ethnicity • commercial pursuits
There has been a LONG tradi8on of an8-‐lawyer sen8ment in U.S.
Go West Young Man!
Sam had a Volkswagen Camper Bus and Wanted to Travel
Berkeley, California • Needed to establish residency for in-‐state tui:on at University of California, Santa Cruz
• Moved into a Household in Berkeley populated by street ar:sts
• Dream Story tells amazing tales of the mysterious Rainbow Gathering
• Clashes and Conflicts Among Street Ar:sts and the People’s Park LoMery System
Rainbow Gathering!
Onward to Kresge College, UCSC
As West as You Can Get!
UCSC Learning Opportuni=es
• Introduc=on to Feminism with Be_na Aptheker
• Women Against Rape and confronta:ons (note re Nils Chris:e, Conflicts as Property)
• Men Against Rape • Resource Center for Nonviolence (my survey) • Michael Lowy – Anthropologist turned Lawyer (worked in Ghana -‐ Moots compared with Colonial Courts)
• Community Boards Program
Raymond Shonholtz
Community Boards in Ac=on
UCSC Family Student Housing Media:on Project
Bill
Future director of county-‐wide CRC
Conflict Theory Time
Educators for Social Responsibility
Some Theories About Conflict Interven:on Roles
A Con=nuum of “=ons”
Ron and Roxanne Claassen’s Model from A Discipline that Restores
Circled element indicates who has the power to decide in this Context X = outsider to conflict, maybe teacher or mediator
Dispute Systems Design
DS Design Principles
• 1. Put the focus on interests. • 2. Provide low-‐cost rights and power backups. • 3. Build in "loop-‐backs" to nego:a:on. • 4. Build in consulta:on before, feedback ajer. • 5. Arrange procedures in a low-‐to-‐high-‐cost sequence.
• 6. Provide the necessary mo:va:on, skills, and resources.
Jennifer Lynch’s elaborated example Uses different shapes to indicate primary focus of approach
33
No outcome prediction
Outcome prediction
• Complaint investigation
• Fact-finding
© 1998+2002 Jennifer Lynch, Q.C. (adapted from Costantino/Merchant)
Lynch Spectrum of Conflict Management Op:ons™
Prevention
Problem-solving Facilitation
Fact-finding
Advisory
Hybrids
Med/Arb
Power decisions • Manager • Enforcement officer
• Arbitration • Peer/stakeholder
adjudication • Tribunal/Agency • Court
• Conflict coaching • Interest based negotiation • Ombudsperson/internal neutral • Options development
• Conciliation • Facilitation
(ex: partnering, workshops for key decision-makers; group processes)
• Mediation • Process
convening • Process mediation
• ADR/CM practice manual • ADR/CM pledges • Alignment initiatives • Central co-ordination of conflict management • Communication strategy organization-wide • Communications tools, web • Conflict assessment at commencement of project/contract • Conflict behavior assessment and coaching • Contract co-development • Conflict management core competency • Conflict management system governance • Contract clauses re: CM or DR • Data base tracking system • Flexible iterative system • Industry/customer communications/interface • Listening • Management style: relationship management • Mission / vision / values consistent with CM philosophy • Ombudsperson / internal neutral • Open door practice • Organization-wide CM policy • Partnering / team-building workshops • Performance measurement of conflict competence • Project/contract governance • Referring • Rewards • Senior level championship • Support: centres; individuals • System monitoring and evaluation • Training - interest based / critical mass / just in time
• Early neutral evaluation
• Mini-trial • Neutral evaluation • Non-binding
arbitration • Ombudsperson
Rights based
Joint Stakeholder decision • peer panel
Donald Black on 3rd Par=es in Conflict
Typology of Third Parties!
Power of Law tends to flow downhill, power and status maMers in dispute resolu:on
Social Conflict Roles -‐ James Laue
James Laue’s 3rd Party Roles
• Activist (:ed to dispute)!• Advocate (lawyer or manager)!• Mediator (concerned with par:es)!• Researcher (journalist or social scien:st)!• Enforcer (Arbitrator/Judge/Police)
Laue, J. H. (1982), Ethical Considerations in Choosing Intervention Roles. Peace & Change, 8: 29–41
• as per William Ury in The Third Side: Why We Fight and How We Can Stop see hMp://www.thirdside.org
Third Side!
The Third Side – Bill Ury
3rd Side Roles • Provider - Enabling People to Meet Their Needs�• Teacher - Giving People Skills to Handle Conflict �• Bridge-Builder - Forging Relationships Across Lines of
Conflict �• Mediator - Reconciling Conflicting Interests�• Arbiter - Determining Disputed Rights �• Equalizer - Democratizing Power�• Healer - Repairing Injured Relationships�• Witness - Paying Attention to Escalation�• Referee - Setting Limits to Fighting �• Peacekeeper - Providing Protection�
ESCRO Project • East Side Conflict Resolu:on Outreach project • Unity in the Community Resource Fair
– Saturday, October 4th, 1-‐3:30 pm at Harper Woods High School
Stages of Change -‐ Adam Curle
hdp://madr.comm.wayne.edu
Interac:ve Ac:vity
Untangling the Human Knot
[email protected] @bwarters
Thank You!