Working with Conflict - Tales from the Field (Nerd Nite Detroit)

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Working with and Learning from Conflicts Bill Warters, Ph.D. Academic Director, MA in Dispute Resolu:on, Dept. of Communica:on, Wayne State University Tales from the Field

description

Bill Warters has been studying and intervening in and teaching about conflict all his adult life. In this presentation he will share a few illustrative and sometimes humorous stories from the field. Along the way we’ll review some key concepts related to conflict, community- building and the development of local cultures of dispute resolution. Bill will draw on his social ecology and urban ethnography and symbolic interactionist training to Nerd things up a bit.

Transcript of Working with Conflict - Tales from the Field (Nerd Nite Detroit)

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Working  with  and  Learning  from  Conflicts  

Bill  Warters,  Ph.D.  Academic  Director,  MA  in  Dispute  Resolu:on,  Dept.  of  Communica:on,  Wayne  State  University  

Tales from the Field

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The  Plan  •  Share  Some  Stories  about  my  journey  to  current  job  as  MADR  Director  

•  Review  Some  Theories  related  to  conflict  interven:on  

•  Try  an  Interac=ve  “Experiment”  with  willing  nerds  

In  honor  of    Back  to  School  Theme,  I’ll  acknowledge  some    teachers  who  rocked!  

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MY  DAD  WORKED  AT    U.S.  STEEL    HOMESTEAD  WORKS  PITTSBURGH,  PA  

I  was  warmed  by  a  Cauldron  of  Conflict    

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1892  

On  the  bank  of  the  Monongahela  River,  locked-­‐out  steelworkers    confronted  a  private  army  of  Pinkerton  agents  hired  by  CEO  Henry  Frick  as  they  aMempted  to  land  and  secure  the  mill.  The  baMle  was  soon  joined,  and  raged  throughout  the  day  with  gunfire,  burning  oil,  and  cannon.  At  day's  end,  the  Pinkertons  surrendered.  Seven  workers  and  three  Pinkerton  "detec=ves"  lay  dead,  with  others  wounded.  

Effigy  of  a  Manager  

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Me  My  Big  Brother  

At  Home,  Family  Harmony,  more  or  less  

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Me  The  Amazing  Mutable  Dad  

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Three  Inves=gators  Club!  “No  Case  Too  Small”  

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Listening  to  the  Neighbors  

•  “This  is  what  I  think  of  your  goddamn  dinner!”  

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I  was  a  Boy  Scout,  literally  

Me,  First  Hipster  Scout?  

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The  Summer  Camp  from  Hell  Senior  Patrol  Leader  Training  with  an  ex-­‐Marine  

Push-­‐ups  in  the  Mud  

Forced  March  with  Packs  

“Lifesaving”  with  a  

Slippery  Bully  

Silent  ORDEAL  

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There  Has  Got  to  Be    Something  BeMer…  

Lis:ng  in  back  for  Social  Ecology  

Ins:tute  in  Vermont  

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The  Summer  Camp  from  Heaven  The  Social  Ecology  Ins=tute  at  Goddard  College  

Urban  Anthropologist  Dan  Chodorkoff  

My  First  College    Professor!  

Great    Young  Adult    

Novel  

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Utopia  Class  My  First  College  Class!  

What  About  When  

Conflicts  Happen?  

Illustra=on  from  Sir  Thomas  More’s  book  Utopia  (1516)  

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Murry  Bookchin,  Social  Anarchist  

Source  of  a  Conflict  

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Solar  House  Model  

Girl  Who  Wants  a  Dollhouse  

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Theorist  –  Jerold  S.  Auerbach  

“Law  Begins  Where  Community  Ends”  

Historical  study  of  Conflict  Resolu:on  Prac:ces  in  Colonial  North  America      

Auerbach  says  that  the  community  is  usually  based  on  the  following  shared  elements  

•  geography  •  ideology  •  piety  •  ethnicity  •  commercial  pursuits  

There  has  been  a  LONG  tradi8on    of  an8-­‐lawyer  sen8ment  in  U.S.  

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Go  West  Young  Man!  

Sam  had  a  Volkswagen  Camper  Bus  and  Wanted  to  Travel  

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Berkeley,  California  •  Needed  to  establish    residency  for  in-­‐state    tui:on  at  University  of    California,  Santa  Cruz  

•  Moved  into  a  Household  in  Berkeley  populated  by  street  ar:sts  

•  Dream  Story  tells  amazing  tales  of  the  mysterious  Rainbow  Gathering  

•  Clashes  and  Conflicts  Among  Street  Ar:sts  and  the  People’s  Park  LoMery  System    

 

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Rainbow  Gathering!  

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Onward  to  Kresge  College,  UCSC  

As  West  as  You  Can  Get!  

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UCSC  Learning    Opportuni=es  

•  Introduc=on  to  Feminism  with  Be_na  Aptheker  

•  Women  Against  Rape  and  confronta:ons    (note  re  Nils  Chris:e,  Conflicts  as  Property)  

•  Men  Against  Rape  •  Resource  Center  for  Nonviolence  (my  survey)  •  Michael  Lowy  –  Anthropologist  turned  Lawyer  (worked  in  Ghana  -­‐  Moots  compared  with  Colonial  Courts)  

•  Community  Boards  Program  

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Raymond  Shonholtz  

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Community  Boards  in  Ac=on  

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UCSC  Family  Student  Housing    Media:on  Project  

Bill  

Future  director  of  county-­‐wide  CRC  

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Conflict  Theory    Time  

Educators  for  Social  Responsibility  

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Some  Theories  About  Conflict  Interven:on  Roles  

A  Con=nuum  of    “=ons”  

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Ron  and  Roxanne  Claassen’s  Model  from  A  Discipline  that  Restores  

Circled  element  indicates  who  has  the  power  to  decide  in  this  Context    X  =  outsider  to  conflict,  maybe  teacher  or  mediator  

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Dispute  Systems  Design  

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DS  Design  Principles  

•  1.  Put  the  focus  on  interests.    •  2.  Provide  low-­‐cost  rights  and  power  backups.    •  3.  Build  in  "loop-­‐backs"  to  nego:a:on.    •  4.  Build  in  consulta:on  before,  feedback  ajer.  •  5.  Arrange  procedures  in  a  low-­‐to-­‐high-­‐cost  sequence.    

•  6.  Provide  the  necessary  mo:va:on,  skills,  and  resources.  

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Jennifer  Lynch’s  elaborated  example  Uses  different  shapes  to  indicate  primary  focus  of  approach  

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No outcome prediction

Outcome prediction

•  Complaint investigation

•  Fact-finding

© 1998+2002 Jennifer Lynch, Q.C. (adapted from Costantino/Merchant)

Lynch  Spectrum  of  Conflict  Management  Op:ons™  

Prevention

Problem-solving Facilitation

Fact-finding

Advisory

Hybrids

Med/Arb

Power decisions •  Manager •  Enforcement officer

•  Arbitration •  Peer/stakeholder

adjudication •  Tribunal/Agency •  Court

•  Conflict coaching •  Interest based negotiation •  Ombudsperson/internal neutral •  Options development

•  Conciliation •  Facilitation

(ex: partnering, workshops for key decision-makers; group processes)

•  Mediation •  Process

convening •  Process mediation

•  ADR/CM practice manual •  ADR/CM pledges •  Alignment initiatives •  Central co-ordination of conflict management •  Communication strategy organization-wide •  Communications tools, web •  Conflict assessment at commencement of project/contract •  Conflict behavior assessment and coaching •  Contract co-development •  Conflict management core competency •  Conflict management system governance •  Contract clauses re: CM or DR •  Data base tracking system •  Flexible iterative system •  Industry/customer communications/interface •  Listening •  Management style: relationship management •  Mission / vision / values consistent with CM philosophy •  Ombudsperson / internal neutral •  Open door practice •  Organization-wide CM policy •  Partnering / team-building workshops •  Performance measurement of conflict competence •  Project/contract governance •  Referring •  Rewards •  Senior level championship •  Support: centres; individuals •  System monitoring and evaluation •  Training - interest based / critical mass / just in time

•  Early neutral evaluation

•  Mini-trial •  Neutral evaluation •  Non-binding

arbitration •  Ombudsperson

Rights based

Joint Stakeholder decision • peer panel

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Donald  Black  on  3rd  Par=es  in  Conflict  

Typology of Third Parties!

Power  of  Law  tends  to  flow  downhill,  power  and    status  maMers  in  dispute  resolu:on  

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Social  Conflict  Roles  -­‐  James  Laue  

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James  Laue’s  3rd  Party  Roles  

•  Activist (:ed  to  dispute)!•  Advocate (lawyer  or  manager)!•  Mediator (concerned  with  par:es)!•  Researcher (journalist  or  social  scien:st)!•  Enforcer (Arbitrator/Judge/Police)  

Laue, J. H. (1982), Ethical Considerations in Choosing Intervention Roles. Peace & Change, 8: 29–41

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•  as per William Ury in The Third Side: Why We Fight and How We Can Stop      see  hMp://www.thirdside.org  

Third Side!

The  Third  Side  –  Bill  Ury  

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3rd  Side  Roles  •  Provider - Enabling People to Meet Their Needs�•  Teacher - Giving People Skills to Handle Conflict �•  Bridge-Builder - Forging Relationships Across Lines of

Conflict �•  Mediator - Reconciling Conflicting Interests�•  Arbiter - Determining Disputed Rights �•  Equalizer - Democratizing Power�•  Healer - Repairing Injured Relationships�•  Witness - Paying Attention to Escalation�•  Referee - Setting Limits to Fighting �•  Peacekeeper - Providing Protection�

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ESCRO  Project  •  East  Side  Conflict  Resolu:on  Outreach  project  •  Unity  in  the  Community  Resource  Fair    

– Saturday,  October  4th,  1-­‐3:30  pm  at  Harper  Woods  High  School  

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Stages  of  Change  -­‐  Adam  Curle  

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hdp://madr.comm.wayne.edu  

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Interac:ve  Ac:vity  

Untangling  the  Human  Knot  

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[email protected]        @bwarters  

Thank  You!