Why the end user experience needs Service Assurance (Xangati)
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Transcript of Why the end user experience needs Service Assurance (Xangati)
Uw werkplek- en datacenterspecialistOntwerpen • Implementeren • Optimaliseren
Why the end user experience needs Service Assurance
Agenda• Introductie Xangati
• Klantcase DUO
• What’s new in Xangati
Introductie XangatiDoor Jason Purvor, Xangati
Xangati – the unique Service Assurance Engine
Jason Purvor - EMEA Director [email protected]
Ben Vaux – Systems Engineering Director [email protected]
Raise Alerts
Why we do what we do
Xangati Analytics EngineCorrelate all available metrics
second-by-second without agents
Correlates Full Flow
Analyze every second
Adjust Thresholds
What we do differently
Corporate Overview
Responsive Support7x24x365
Production Deployments400+ Customers
Strategic PartnershipsCitrix, Cisco, NetApp, Dell, VMware
Strong Technology7 Patents
Executive TeamFounded in 2007
Well-capitalized FinancialsVenture Funding, Citrix
MISSION Xangati provides workload/services performance management that enables IT admins and
DevOps to save time and money through informed investment decisions
VISIONIntelligent, automated optimization, orchestration in private/hybrid cloud environments
Our Strategy
STRATEGY Service Assurance Analytics
End-User Quality of
Experience
Predictive performance
metrics
Prescriptive remedial actions
Responsive/optimized IT
infrastructure, real-time ops
Service-assured risk mitigation
VI admin productivity
enhancements
Challenges of Delivering Service Assurance
Multiple Applications + Shared and Dynamic Datacenter = Unpredictable Performance Problems and Resource Inefficiency Challenges
Traditional infrastructure solutions (compute, network, storage) are inadequate as they are silo-specific and application unaware
Application performance management (APM) solutions are inadequate as they are infrastructure unaware
The Xangati solution addresses the challenge by understanding infrastructure behavior across silos in real time and its effect on application
performance and delivery to end users
Where we play
I want to run even more applications on my hardware investment
I need to make sure my virtual workspace infrastructure is scalable for growth
I need to ensure my application’s performance meets my SLA
My website has problems. I just don’t know where…
I want to identify and solve performance contention
I need a custom view for my specific workload
Thank You!
Jason Purvor - EMEA Director [email protected]
Ben Vaux – Systems Engineering Director [email protected]
Klantcase DUODoor Arjan Hendriks, ICT-Partners
Introductie DUO• Dienstverlener:
• Voortgezet onderwijs• Beroepsonderwijs• Hoger onderwijs
• Studiefinanciering• Leningen
• Inburgeringsexamens
• Erkennen en legaliseren diploma’s
• Examen Distributie VO
Introductie DUO• Infrastructuur geplaatst op twee fysieke locaties
• Servervirtualisatie en VDI
• OTAP straat
• VDI gerealiseerd in 2011
• VDI gebaseerd op VMware View 4.5 en ESX 4.0
• In gebruik genomen na overgang nieuw gebouw
• Upgrade naar Horizon View 5.2 en ESXi 5.1
Probleemstelling• In controle van omgevingen
• Eerst VDI-omgeving
• Performanceproblemen VDI-werkplek
• Productselectie
Architectuur
• VDI-omgeving redundant
• Xangati redundant opgesteld• Beschikbaarheid eisen
• General Dasboard
• VDI Dashboard
Security• Essentieel
• Publieke functie
• Hacktest
Implementatie• OTAP
• Handmatige handelingen
• vSwitches• Splitsing verkeer (Management & VM)
• Certificaten
Voordelen DUO
• Real-time inzicht binnen VDI-infrastructuur
• Pro-actief beheer mogelijk
• Opschaling eenvoudig
What's new in XangatiDoor Ben Vaux, Xangati
Xangati – the unique Service Assurance Engine
Jason Purvor - EMEA Director [email protected]
Ben Vaux – Systems Engineering Director [email protected]
Clusters
Applications
Servers
Users
Typical Enterprise XenApp IT Infrastructure
Xangati captures metrics in real-time from the entire end-to-end IT infrastructure
Web Servers
Horizon with ViewServers
XenDesktopServers
HypervisorHosts
Storage Systems
Other ITServers
Applications
Groups
Servers
Users
Desktops
Pools
Servers
Users
Guest VMs
Servers
Datastores
Users
Services
Servers
Health
Users
NFS Shares
iSCSI/FC LUNs
Health, Capacity
Performance
NetworkSwitches
Throughput
Latency
Health, Capacity
Physical & Virtual
Citrix NetScaler ADC
Out to the Clients
In to the Datacenter
Throughput, IOPS
Latency, Jitter
Users &Mobile Devices
APIs, HDXHTTP, AppFlow
AppFlow/HTTP & AppFlow/HDXnetFlow, sFlow
APIs:NetApp 7-modeESXi, v
Center
iFlow, IPFIXAPIs, PCoIP
WMISSHHyp
er-V, S
CVMM
XenServ
er
XenApp Servers
Applications
Groups
Servers
Users
APIs, HDX
Xangati Service Assurance Analytics
• With the aid of DVR-like recordings, Visual Trouble Tickets, root-cause analysis in real-time and prescribed remediation stepsResolve
• Predictive analytics, prescribed remediation, capacity planning, fast time-to-clarity, infrastructure optimizationPrevent
• Second-by-second, end-to-end including client devices, applications and users, at scale, no agents, automatic discoveryMonitorS
ervi
ce A
ssur
ance
Ana
lytic
s
Pred
ictiv
ePe
rfor
man
ce
*XSR13
Deployment Architecture: Virtual Workloads
Xangati Management
Appliance
Virtual Machines
DNSAD
XenServer Hosts vSphere Hosts Hyper-V Hosts
NetApp Storage EMC VNX Storage
Virtual Network
Application Workloads
Physical Network
Generic Storage
Deployment Architecture: Virtual Desktops/Virtual Applications
Xangati Management
Appliance
Clients Virtual Desktops/Virtual Applications
DDC/Desktop Brokers
VirtualInfrastructure
ApplicationDelivery
Controllers
DomainControllers
WAN/LAN
MONITOR: Performance, Availability and Efficiency
Availability Report
Real-time Scorecard
Spare Capacity Report
Live Performance Visibility Live Topological View
Service Histogram Report
Raise Alerts
MONITOR: Dynamic Thresholds
Analytics EngineAnalyzes incoming metrics second-by-second
Collect Metrics
Analyze Metrics
Adjust Thresholds
Self-Learned Dynamic ThresholdsContinually adjusted based on historical metrics and best practices
RESOLVE: Performance Problem Triage
Identify Problem
Analyze &RecommendRemediation
RESOLVE: Root Cause Discovery
Real-time Analytics Discover Root Cause and Prescribe Actions for IT Administrator to Perform
Root Cause Discovery Analysis of alarm storms saves valuable time for IT
Prescribed Administrative ActionsProvides the steps necessary that IT Administrators should perform
RESOLVE: DVR-like Recordings
Initiated by • End User• Event• Administrator
What is Captured• Every metric collected from the IT infrastructure
• Second-by-second granularity
Rapid Issue Resolution• DVR-like recordings with drill down details
Track Resource Contention StormsFrom when they first appear to when they begin to impact operations
Provides IT Guidance to Avoid Future StormsSee areas of impact, sources of contention
See resource contention storms as they mount
PREVENT: Future Performance Problems
PREVENT: Future Performance Problems
Impending Capacity Saturation Alerts
Capacity Recommendations Based on Performance Effects
PREVENT: Written Reports
Contention Storm ReportAnalyzes CPU, Memory, Storage, Network, Application and VMs
Capacity Utilization ReportCurrent percentage used and projected utilization
Recommended Actions ReportActions IT administrators need to perform
Scheduled or On DemandCan be emailed to a list of recipients
Xangati Operational Flow
• Deploy and Setup [Day 1]• Agentless, rapid and non-invasive
• Discover and Learn [Day 1 onwards]• Auto-discover and auto-map all relevant objects• Self learn each object behavior across multiple metrics
• Detect and Remediate [Day 1 onwards]• Self alert when object behavior is abnormal with respect to its metric• Alerts continually aggregated to identify problems (storms)• Storms analyzed and remediation recommended
• Anticipate and Plan [Week 1 onwards]• Impending capacity saturation• Focus on performance affecting saturation
• Monitor, Heal and Optimize [Day 1 onwards]• Understand inter-object and intra-object behavior• Identify slack and optimize• Identify degradation and heal
INTEGRATED PRODUCT SUITES
VI Suite
VDI Suite VirtualApp Suite
Network Suite
WebApp Suite
Trusted Solution
ENTERPRISE eCOMMERCE
HEALTHCARE
FINANCIAL SERVICES
UTILITIES
GOVERNMENT
EDUCATION
Xangati Service Assurance: Monitor, Resolve, Prevent
Predict and avoid future resource contention storms
Reports for planning and communicating
Recordings with the Root Cause Pinpointed
Dynamic thresholds learn from your environment
Dashboards with DVR-like playback to troubleshoot
Real-time End-to-End Metrics with NO Agents
Thank You!
Jason Purvor - EMEA Director [email protected]
Ben Vaux – Systems Engineering Director [email protected]
• Introductie Xangati
• Klantcase DUO
• What’s new in Xangati
Samenvattend
Vragen
Bedankt voor uw aandacht!
We zien u graag bij onze stand!
ICT-PartnersVosselmanstraat 27311 CL ApeldoornT 055 528 22 22E [email protected]
Hoofdweg 2909765 CN PaterswoldeT 050 364 31 02E [email protected]