Welcome to the Brightstar Internet Information Service Campus Recruitment Campaign
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Listen. Care. Help Welcome to the Brightstar Internet Information Service Campus Recruitment Campaign Dec, 2013
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Welcome to the Brightstar Internet Information Service Campus Recruitment Campaign. Dec, 2013. Agenda. Introduction 介绍 BIIS Overview 博辉互联网信息服务概览 What does it all mean to me as a newly graduate student 作为一个即将毕业的你，这一切将意味什么？ Brief introduction of Amazon account 亚马逊项目概览 Q&A 答疑 - PowerPoint PPT Presentation
Transcript of Welcome to the Brightstar Internet Information Service Campus Recruitment Campaign
Listen. Care. Help.
Welcome to the Brightstar Internet Information Service
Campus Recruitment Campaign
Dec, 2013
Listen. Care. Help.
Agenda Introduction 介绍 BIIS Overview 博辉互联网信息服务概览 What does it all mean to me as a newly graduate
student 作为一个即将毕业的你，这一切将意味什么？ Brief introduction of Amazon account 亚马逊项目概览 Q&A 答疑 Interview 现场面试
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BIIS Overview 概览
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BIIS History at A Glance 我们的历程
2005
2010
2008
2009
• Nationally grew to 500 staffs
2012
Present
Established Tianjin Contact Center
2001Milestones in Growth
Established Beijing Contact
Center
Established Xiamen Contact
Center
Chinese support team launched
Tianjin
Nationally grew to 1000 staffs
Japanese service launched in Dalian
第一个运维中心在北京成立
厦门运维中心启动
引入日文支持服务，并扩张到 500人
天津运维中心落成
扩张到 1000人增加普通话支持
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Our Values 我们的价值观
PerformanceExcellence
Listen聆听Care关注
Help支持
We listen to our client, we speak their language and we know their pain points
We’re Driven by a customer centric model, We’re focus on pursuing long-term partnerships with all our clients. We help our clients in multiple languages with 24/7 none stop services. Because we know only when our clients grow, then we can grow.
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Our Vision & Strategy 我们的方向和目标
“Thank you for the great service – It made my day!”
A Promising Future
To be the China’s leading next-generation outsource services provider. 立足中国，面向世界，成为中国领先的 BPO 和 IT服务提供商
Shor
t Ter
m短期
To create superior value for our clients and employees by being the industry leader in next-generation IT/technology services. 成为世界一流的 IT 服务提供商
To build multi language and multi function outsource service provider. 建设多语言，多层面的业务流程外包服务商
Mid
dle
Term
中期Lo
ng T
erm
长期
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BIIS in China 我们的发展
Contact Center
Shenyang
Shanghai
GuangzhouShenzhen
Tianjin 1: 150 seats, Tianjin 2:100seatsBeijing: 430 seats (including130 on-site)
Xiamen: 400 seats
Service Center(On-site Service)
Brightstar Technology Ltd.Joint Venture
Business Size:$13 Million Annually
Locations:Beijing, Shanghai, Xiamen, Tianjin, Guangzhou, Shenzhen, Shenyang
Number of Years in Business:12 years
Number of Contact Center:3
Number of Employees:1000+
Number of workstations: 1300+
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• 12 years of proven experiences in contact center solutions, our knowledge and expertise in the field is unmatched.
• Focus on Greater China Region, we serve Fortune top 500 companies as our long-term partners.
• State of the art analytics that measure and track results allow for rapid adjustments when needed.
• Strong relationship with local governments help our contact centers optimized and well -structured from their policies, local demographics, talent pools and cost assessments.
• Our geographical advantage allows us to manage large contact centers at a low cost while still maintaining our high standards of quality and efficiency.
In Services
The Brightstar Experience
We Are Unmatched!
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Our Clients 我们的客户 !Dell, HP, Apple, CSC, Lenovo ， Amazon
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What does it all mean to me as a newly graduate student 作为一个即将毕业的你，这一切将意味什么？
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As an employee, What does it all mean? 作为新员工，对你意味什么？
Training培训Peer Support互助
Mentoring导师
Caring员工关爱
Career Developing职业发展
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Course Content
Mentors
Simulations
OnlineReference
Job Aids
CertificationAids
Practice Labs
BlendedSupport
Take a course 多元化培训 Prepare for a
certification 证书及认证 Simulation role play
practice 场景模拟 Check for best
practices 最佳实践
With BIIS Training, you can:
Our Training 我们的培训
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Where You Can Be 你的个人发展
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Employee Communication 我们希望听到你的心声 Regular performance related
One on One review 定期与直属领导的沟通 Occasional round table
session with management team 与管理层的圆桌会议
Regular internal news sharing 定期事件分享
Early year goal setting and end year accomplishment review 年初的目标制定和年尾的工作总结
Regular therapy session with administration team 定期的员工心里辅导
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Amazon Account Overview 亚马逊项目概览
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博辉人的核心文化 “传、帮、带” 公司从最高管理层、中层管理、到老兄弟都有责任及义务帮助咱们公司的新兄弟
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北星博辉科技的业余生活 公司每季度定期举办国内 2日、 3日游
公司年底组织国外 5--7日游
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北星博辉科技宗旨北星博辉科技的完善培训体系（岗前培训、在职培训、一系列的拓展培训），让更多的应届毕业生能力得到了明显提升，所以博辉科技的宗旨就是：你可能不成功，但一定要不成长！
你可能不成功，但一定要不成长！
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Listen. Care. Help.
Listen. Care. Help.
招聘职位 DELL电脑工程师 DELL电脑客服 客服专员 网络运营专员 电子商务专员
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Thank YouEnglish
TakDanish
DankeGerman
Dank uDutch
ObrigadoBrazilian
Portuguese
ขอบคณThai
GrazieItalian
go raibh maith agatGaelic
TrugarezBreton
MerciFrench
GraciasSpanish
СпаcибоRussian
நனறி Tamil
धनयवाद Hindi
شكرا Arabic
감사합니다 Korean
תודה רבהHebrew
Tack så mycketSwedish
DankonEsperanto
ありがとうございます Japanese
谢谢 Chinese
děkuji Czech
SalamatFilipino
Terima KasihBahasa Melayu & Indonesian
cảm ơnVietnamese
σας ευχαριστούμεGreek
KöszönömHungarian Ačiū
Lithuanian
DziękujęPolish
