Warranty & Service

Warranty

Dear customer:

Many thanks for choose JONTE LASER Beauty Devices!

JONTE LASER offer you two years (24 months) warranty since you receive the machine.If any problem happen with machine, a new accessory and guide manual will be send to you immediately and we will pay the shipping cost, do not need the broken parts send back to us! Save time and cost for you!

If there anything happen make you do not like with the machine, we can totally change a new one during the 30 days after you received it without any cost!

If quality problem make you do not happy with JONTE LASER or machine, you money will back to you during 15 days after you received the machine, without any cost.

A: Following Failure or Situation, not belong to warranty scope or voluntarily forfeited warranty

1. Within warranty period, without our engineers and related Department approved, or failure caused by separated arbitrary, repair, replace through other supplier.

2. Operation and maintenance without the indication of <<User Manual>> 3. Used freely of other suppliers spare parts on this equipment, cause loss. For example, install other suppliers handle on this

equipment.4. Maintenance not aligned as specified within warranty, lead to failure. State: In order to ensure device in good condition and good

treatment result, customer has responsibility to Repair and maintenance. For example need to replace water, clean the handles. 5. Direct or indirect damage caused by use other company’s spare parts.6. Customer change or add the inner structure (especially change the Circuit, Water way), then lead to direct or indirect damage.7. When device broken during warranty, customer still continue to use, cause secondary fault and damage.8. The problem lead by: Not operating as the user manual, arbitrarily use the machine over its endurance (Such as long time

continuous working or water shortage situation)

B: These phenomena cannot be considered a failure, not within the scope of the warranty9. The phenomenon appeared after long time consumption (such as: the machine coating, spare parts, etc, become fading,

metamorphism, aging, etc). 10. Under normal conditions, the phenomenon of feeling, can not affect the machine’s quality and function.(Such as the operating

feeling, invoice, etc),including feel the handles cooling difference between two sides, etc.

When the machine arrived, the customer need to check out the machine before the express leaving. If you find there is any damage on

the handle, spare parts, etc, take pictures to the courier’s face, and claim compensation from express and contact JONTE Laser after-

sales service to coordinate. JONTE Laser pays every machine the transportation insurance.

1. The machine’s water circuit cannot work well.

2. The machine leak water.

3. The handle cannot work after right installation.

4. Black screen

5. The trundle cannot move smoothly

6. The handle cannot refrigerate.

7. The foot switch dropped, breakage, or invalid.

After-Sales Service

We have a professional technology supporting team for your timely services. You can get the help you need in time by telephone, webcam, online chat (Google talk, Facebook, Skype). Please contact us once the machine has any problem. Best service will be offered.

We provide a complete user manual and usage video for instruction and application. And 24/7 online consultant service ensure you whatever problem and whenever you meet, you can solve easily.  It is easy to operate by anyone with the instructions

Service

1. Make your brand LOGO on the software for free

2. Diversity of customized service, strong OEM capability available

3. 7x24 online service, will solve all questions for you

4. Free software update, make your machine with newest application

5. Free accessories for distributors

CONTACT US

BEIJING JONTELASER TECHNOLOGIES CO., LTD

JONTELASER INTERNATIONAL LIMITED.

No.7 Jinguang Road Liangxiang, Fangshan

district, Beijing, China

Tel + 86 (10) 5721 2057 Fax +86 (10) 52869137

Mobil : +86 1391145 9627 (WhatsApp)

karen@jontelaser.com