VICKY SINGHContact No: +91 9986660122E-Mail id: vicky.singh@accenture.comBangalore, India CAN PR Status: - Eligible and under express entry pool (E000556208)

LinkedIn: - https://www.linkedin.com/profile/view?id=161515537 Skype ID: - ronit84

Professional Snapshot

SERVICES INDUSTRY- SUPERVISOR/ SENIOR REPORTING ANALYST

Accomplished Team Lead and analyst offering 8+ years of experience with Accenture, the world’s leading service industry which includes progressive roles by supporting leading MNC’s like AT&T, LPL Financial, Acosta and ABinBev(Labatt). Broad-based business acumen; rare blend of analytical skill, technological acumen, and management capabilities.

Innate talent for leveraging technology and automation to eliminate inefficiencies and optimize use of available information – freeing time to pursue larger-scale issues.

Key Contribution Areas:-

Database and ID Management SLA ManagementProcess Reengineering

Clients Calls Information Management Automation Team Management

Trending and root cause Analysis (Pareto/ Fishbone using 80/20 rule)

Work Experience: -

Accenture Service Private Ltd. (April 2007 – Present)

A results-oriented professional with over 8+ years' in Reporting and metrics analysis, Service level agreement (SLA), Automations, Operations Control, Quality Management, Process Management, Customer service and Technical support , Training & Development.Currently designated as “Team Lead”. We do complete extraction of data and prepare and send dashboard to our client/stake holders. We are also involved in data analysis and automation.

Current Role: -

(Measurement and Reporting Senior Analyst/ Team Lead)

Analyze designated performance measures/reports including financial, Logistics, Inventory, Sales and operational metrics using tools like SAP, Cognos, Kalido,Excel etc.

Perform root cause, fish bone and 80/20 analysis to stake holders. Work with other functional teams to access/ understand data to be analyzed and identify process

improvement opportunities. Generating reports pertaining to overall business and arriving at logical deductions to model data to

portray exact information required, Data projection ability (using right methodology to show the information) Understand the new requirements and create simpler Templates and Automating and simplifying the

existing or repeated work. Proficient in documentation & presentation, Data analysis and competent knowledge in VB and SQL

in service Industry Deftness in managing & motivating teams for running successful operations & extensive experience

of developing procedures, service standards & operational policies for business excellence. Handling a team of 12 analysts to run the business as per the contract with the client.

Achievements: -

Automation Projects: -Applying my VBA knowledge, I have automated 13 repeated MS Excel activities for 6 different clients of Accenture which help them to save 2600$ Quarterly.

Using MS-SQL, I have simplified and automated 11 activities for 3 different clients of Accenture which help them to save 1500$ Quarterly.

International Project Transitions: -Jan 2012-July 2012 - I was part of remote transition team from Accenture. As per the requirements from Acosta client (US), I have created set of procedures and templates which was signed off by the client with appreciable manner.

Feb 2015 - April 2015 (Business travel) - I was part of transition team from Accenture and have travelled to Jaguariuna, Brazil on Work Permit for 2 months to transition entire reporting and development activities to setup Global Business Center in India for “Anheuser Busch in Bev” client (American Brewer Company), which was successfully completed.

The Key Deliverables as a WFM Analyst: - (2007-2012)

Improve Operations Commitment by proactively & effectively managing client relationships for retention and growth.

Co-ordinate and analyze operational and service management metrics and reports. Responsible for creating and providing functional and operational reports to executive management.

Manage by site allocations, communicate with Operations daily regarding staffing needs/strategy. Creating consistent methods for trend analyzing and reporting metrics. Identifying deficiencies (tools, metrics and reports) and recommending solutions. Coordination with Project Managers and Clients for better improvement of Process.

Managing ID concerns and Database for different projects and Depts without any error.

UCIL Kalldesk:

Customer Interaction Executive (Mar 2006 - Feb 2007)It is software and IT services company catering to clients globally, having its Development Center in India.

Responsibilities and deliverables

. Interacting by phone with the customers to solicit order for services or goods.

. Requesting purchase of Cell phones with yearly subscriptions

. Communicating private individuals or businesses by phone for various purposes.

. Describing products and services, responding to questions, and obtaining customer information.

. Entering data and maintaining database of existing customers or potential customer’s.

Reporting Tools and Automation Knowledge:

PowerPoint presentations – Expert MS Excel - Expert SAP - Intermediate VBA - Intermediate MS SQL – Intermediate Cognos - Beginner

EDUCATION

Academic Qualification:

. Bachelor's degree in Business Administration from Punjab University, Chandigarh in 2005.

. Passed Senior Secondary High School from CBSE Board in 2002.

Technical Qualification:

. One year computer diploma Certification from NIIT (GNIIT).

. Computer accounting course on Tally and ACE

PERSONAL DETAILS

Date of Birth: 22 - Feb - 1984Language Known: Hindi, English and PunjabiNationality: - Indian and applied for Canada (In Express Entry Pool – E000556208)