Ann Rhoades

PRES, People Ink

Built on VALUES

www.peopleink.com

(Person Responsible for Extraordinary Service)

Hire “A” Players

Define Behaviors

Values BluePrint™

•  Begin the Conversation •  Select a Values Workout Team •  Performing the Values Workout •  Publish the “First Draft” of Your Values •  Publish Your Values BluePrint and Take it

on the Road •  Create a Company-wide Implementation

Plan and Timeline

Dave Barger

“60 Cities Re-Recruiting”

Dave Barger JetBlue, CEO

“C” PLAYERS

•  “C” Players hire “C” Players •  “C” Players do not prove to be good role models,

mentors or coaches. •  “C” Players in leadership roles lower the

performance bar for everyone. •  80% of those surveyed said working for a “C”

player made them want to leave the Company

-Harvard Business Journal, Beth Axelrod, Helen Handfield-Jones and Ed Michaels “A New Game Plan for C Players”-Jan. 2002

HIRING TEAM

•  “A” Players •  Peers •  Varied Tenure •  Related Jobs •  Customers

Key Attribute Process

•  Interview Employees Currently in the Job –  Usually interview 10% of employees in position

•  Develop a Long List of Key Attributes –  10 – 14 key attributes

•  Determine Short List of Priority Key Attributes –  Line Managers stack rank long list in order of

importance to determine the top 5-6 key attributes •  Final Validation of Key Attributes

–  Sr. Leaders review top 5-6 and validate key attributes •  Interview Guide Created

Maintenance Technicians

“They say you can teach a squirrel to fly. But it’s

easier to hire the eagle”

-David McClelland, noted personality and organizational psychologist

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@peopleink

www.peopleink.com