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[1] P. Kotler, Marketing management, Prentice Hall Upper Saddle River, N.J., 2000.

[2] B. Grgurovid, S. trbac, "Formiranje preliminarnog spiska korisnika potanskih usluga", PosTel2008, XXVI simpozijum o novim tehnologijama u potanskom i telekomunikacionom saobradaju,Saobradajni fakultet, Beogra, 2008.

[3] M. Djordjevic, B. M. Notaros, "Novel Higher Order Hybrid Method of MomentsPhysical OpticsModeling Technique for Radiation and Scattering from Large Perfectly Conducting Surfaces", IEEE

Transactions on Antennas and Propagation, Vol. 53, No. 2, pp. 800-813, February 2005.

[4] Upotreba informaciono-komunikacionih tehnologija u Republici Srbiji, 2009, Izvetaj Republikogzavoda za statistiku, dostupno nahttp://webrzs.stat.gov.rs/axd/index.php

[5] J. V. Duijnhoven, Postal markets on the move, Eurogroup Consulting magazine, no 9. 2009.[6]www.usps.com

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