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Transcript of UNITED REPUBLIC OF TANZANIA - eGA€¦ · UNITED REPUBLIC OF TANZANIA ... USSD, IVR Services (More...
UNITED REPUBLIC OF TANZANIAPresident’s Office, Public Service Management
eGovernment Agency
e-Government Infrastructure: Best Practices and Current Status in Tanzania
August 17th , 2015
www.ega.go.tz© Wakala ya Serikali Mtandao
1
Agenda
© Wakala ya Serikali Mtandao
2
Background
Current Infrastructure
Government Network (GovNet)
Government Internet Gateway (A-POP)
Government Data Center (GDC)
Government Mobile Platform (GMP)
Operation of e-Government Infrastructure
Future of e-Government Infrastructure
Challenges and Discussions
Background: Our Objectives
© Wakala ya Serikali Mtandao
3
Aim: Connect all MDAs, RSs and LGAs
throughout the country into single secure,
cost effective, scalable, robust, flexible and
shared Infrastructure for Information
Processing, Storage and Exchange.
How: Harmonize and utilize existing and
planned National ICT Infrastructure and
Initiatives e.g. NICTBB, National Data
Centers, UCSAF, HERIN, National PKI etc.
Past: eGovernment Infrastructure
© Wakala ya Serikali Mtandao
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Individual Efforts: Each Government
Entity had own initiatives for acquisition
and operation of ICT Infrastructure
Deficiencies:
• Costly
• Duplication of Resources
• Lack of Standardization
• Difficulties in Data Exchange
Agenda
© Wakala ya Serikali Mtandao
5
Background
Current Infrastructure
Government Network (GovNet)
Government Internet Gateway (A-POP)
Government Data Center (MDC)
Government Mobile Platform (GMP)
Operation of e-Government Infrastructure
Future of e-Government Infrastructure
Challenges and Discussions
Government Network (GovNet)
© Wakala ya Serikali Mtandao
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GOVNET is an independent Government
Communication Network based on
IP/MPLS network technology.
Goal is to connect all MDAs, RSs and
LGAs throughout the country into single
scalable, robust, flexible network.
Initially 72 MDAs within Dar es Salaam,
Pwani and Dodoma are being connected
also 77 LGAs in different areas will be
connected
GovNet Components
© Wakala ya Serikali Mtandao
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Three Phases of Implementations
OFC infrastructure (Last Mile Connectivity)
Active Network Equipment
IP Based Integrated Voice Communication
System (IP PBX)
Strengthening Ministries and LGAs LANs
Power Back up System
Network Operation Center (NOC)
Capacity Building
GOVNET Design and Consideration
© Wakala ya Serikali Mtandao
8
Government communication model and
Services
Locations and distribution of
MDAs/LGAs/RSs
NICTBB Fiber Optic Infrastructure
Conducive Locations For GOVNET equipment
Network connectivity redundancy
Future network expansion
9
9
GovNet High Level Network Architecture
LGA’s, RS’s
MDA’S
Type C MDA’s
Type E MDA’s
Type D MDA’s
Server room
Server room
Server room
eGA
GO
VN
ET / NIC
TBB
Type B MDA’sType A MDA’s
Ghorofa ya PiliKupitia Mkongo wa taifa
Server room
eGA
Internet
9
Local area network will be upgraded/installed to all Ministries
IP/PBX will be installed to 72 MDAs and 77 LGAs
Reduction of inter MDA/LGA telephone charges through use of IP Voice
Increase speed for local content for Government business processes
Lower cost for internet (40%-90% of Market Price)
Communication between MDAs, LGAs (data and voice) secured through VPNs
Reliable and secure shared resources in Government Data Centers
GOVNET / NICTBB
GOVNET / NICTBB
MDA Connectivity
10© e-Government Agency
MDA-1 MDA-2
Link 1 Link 2
Pu
gu
Road
PRD-ASR9001-01 PRD-ASR9001-02
PRD-ASR9006
WAN Router 1
Cyberoam 1
DMZ 1 Servers
LAN 2 Users
DMZ
LAN
WAN
DMZ 2 Servers
LAN 2 Users
WAN Router 2
Cyberoam 2
WAN
DMZ
LAN
© e-Government Agency 2015
GovNet NOC
GovNet Services:
© Wakala ya Serikali Mtandao
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MPLS Layer 2 and Layer 3 VPNs,
IPSec Layer 3 VPNS
Virtual Private LAN Services (VPLS)
Ethernet Over MPLS (EoMPLS)
Unified Communications
24/7 Service Desk Availability
GovNet Benefits:
© Wakala ya Serikali Mtandao
13
Free Unified Communications
Lower Cost for Government International
Bandwidth (40%- 90% Reduction)
24/7 Service Support
Cost Saving and Improved Productivity
How to Join? If a Public Institution is not
covered in the GovNet Project Scope
Agenda
© Wakala ya Serikali Mtandao
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Background
Current Infrastructure
Government Network (GovNet)
Government Internet Gateway (A-POP)
Government Data Center (GDC)
Government Mobile Platform (GMP)
Operation of e-Government Infrastructure
Future of e-Government Infrastructure
Challenges and Discussions
Government Internet Gateway(A-POP)
© Wakala ya Serikali Mtandao
15
The Government of Tanzania through the
Tanzania Communications Infrastructure and
e-Government Project (RCIP Tanzania) has
procured an Indefeasible Right of Use (IRU) of
1.55 Gbps bandwidth to be used by targeted
priority user groups, namely: Government,
Hospitals, Schools and Universities.
Objectives:
• Lower prices for international capacity and
improve accessibility of Internet for Public
Intuitions with limited resources
NICTBB
Internet
Border Router
TTCL
Aggregation Router
BM
Traffic Monitoring Device
MDA/RSs/LGAs
Current Operational Setup (Pilot)
NICTBB
SP1
SP2
BorderRouter
GOVNET
Aggregation Router
BM
Traffic Monitoring Device
nth SP
MDA/LGAs/RSs
TIX
Internet
Proposed Operational SetupMDA/LGAs/RSs
MDA/LGAs/RSs
MDA/LGAs/RSs
PPP for Provision of Last Mile
Last Mile Connectivity in areas not
covered by GOVNET to be provided
through Service Providers
Expression of Interest to select eligible
Service Providers will be issued 2015/16
List of eligible Service Providers to be
reviewed annually
© e-Government Agency
18
Agenda
© Wakala ya Serikali Mtandao
19
Background
Current Infrastructure
Government Network (GovNet)
Government Internet Gateway (A-POP)
Government Data Center (GDC)
Government Mobile Platform (GMP)
Operation of e-Government Infrastructure
Future of e-Government Infrastructure
Challenges and Discussions
Government Data Center (GDC)
© Wakala ya Serikali Mtandao
20
Government Data Center enables a shared,
secure and robust ICT infrastructure that will
provide a computing and hosting platform
from which government entities can deliver
better and cost effective public services
MCST is implementing National Data Center
under NICTBB; 25 % for Government use
Mini Data Centers as Disaster Recovery for
25% of National Data Center
GDC Design Consideration
© Wakala ya Serikali Mtandao
21
Government communication model and
Services
NICTBB Infrastructure
Conducive Locations For Secure Premises of
Data Center
Network connectivity redundancy
Future Data Center expansion
GDC High Level Network Architecture
NICTBB and Government MPLS Network - GovNet
10GE 10GE
Primary DC (National DC)Egress Routers
Disaster Recovery DCs (Govt Mini DC)
Egress Routers
IP MPLS
PE
CE
• High end routers will be deployed
at the egress part to connect the
GovNet node both in primary DC
and DR DCs.
• Two egress routers will be
deployed in 1+1 hot backup mode
to avoid single point of failure. And
each router will connect to the
GovNet with 10GE link interface.
• WAN Optimizers and Load
Balancers will be deployed in HA
mode to improve Applications
performance
• IPS will be deployed in transparent
mode which provide detection and
protection function but not
participating in routing to simplify
the topology.
• Routers between government sites
and DC/DRs will setup IPsec VPN
tunnels to make the data safe
GDC Services
© Wakala ya Serikali Mtandao
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Web Hosting Service
Virtual Hosting
Rack Space Colocation
Value Added Services
24/7 Service Desk Availability
GDC Benefits
© Wakala ya Serikali Mtandao
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Increased Control for ICT
Reduced Scope for Security Risk
Disaster Recovery and Compliance Cost
Saving and Improved Operation
Efficiencies
24/7 Service Support
Agenda
© Wakala ya Serikali Mtandao
25
Background
Current Infrastructure
Government Network (GovNet)
Government Internet Gateway (A-POP)
Government Data Center (MDC)
Government Mobile Platform (GMP)
Operation of e-Government Infrastructure
Future of e-Government Infrastructure
Challenges and Discussions
Government Mobile Platform (GMP)
© Wakala ya Serikali Mtandao
26
Delivering Government Services through mobile
channels would ease the accessibility of those
services by saving cost and time but most
important increasing the number of citizens who
can access the services
The increased mobile growth in Tanzania is an
opportunity for mobile applications deployment
and access of electronic services by the majority
citizens and businesses.
Government through eGA has established a
Mobile Services Platform to offer SMS, USSD,
IVR Services (More detail during 3rd Session
Tomorrow on Mobile Government)
Agenda
© Wakala ya Serikali Mtandao
27
Background
Current Infrastructure
Government Network (GovNet)
Government Internet Gateway (A-POP)
Government Data Center (GDC)
Government Mobile Platform (GMP)
Operation of e-Government Infrastructure
Future of e-Government Infrastructure
Challenges and Discussions
e-Gov Infrastructure Operating Models
© Wakala ya Serikali Mtandao
28
Wholly Government Owned and Operated:
Bahrain, Ethiopia, etc.
Partly Government Owned and Operated
(PPP): UK, Estonia, US, South Africa, Ghana etc.
Wholly Private Owned and Operated: Nil
Our Proposed Operating Model
© Wakala ya Serikali Mtandao
29
Partly Government Owned and Operated
(PPP)
Government to Own Core Services, Critical
Infrastructure and through PPP, ISPs/Telcos
to provide and operate Access Services and
Infrastructure
Reduces Operational Cost while maintaining
Security and Standardization efficiently
Agenda
© Wakala ya Serikali Mtandao
30
Background
Current Infrastructure
Government Network (GovNet)
Government Internet Gateway (A-POP)
Government Data Center (GDC)
Government Mobile Platform (GMP)
Operation of e-Government Infrastructure
Future of e-Government Infrastructure
Challenges and Discussions
The Future
© Wakala ya Serikali Mtandao
31
Unified Communication & Services
M-Government Infrastructure
Public Key Infrastructure
Secure Data Exchange Layer/Middleware
Legal Framework & Standardization
The Future
© Wakala ya Serikali Mtandao
32
Unified Communication
• Communications: Voice & video
• Messaging: Voice, email, video, and IM
• Conferencing: Online, audio, and video
• Presence: IP phone, desktop clients, and call
connectors
Support Mobility
• Work from Anywhere
• Connect Everyone
• Secure Communication
Internet
ISP 1Internet
ISP 2Extranet
Services
Firewall
IGW – Internet Gateway
Data Center Switch
Data Center PE
GERGovNet
Edge Router
Access Networks Block(any available technologies)
IP/MPLS Core Block
GCEGovNet
End User
Equipment
• Own Fiber
•MPLS VPN, etc.
• Own or rented fiber
• E-Line or E-LAN
• DSL or Cable
• 3G or CDMA
• Fixed Wireless
• IP VPN, etc.
LGA 1 LGA 2 LGA 3 M1 M2 M3 R1 R2 R3
LGAs MDAsRSs
LGAs MDAs RSs
GDCGovernment
Data
Centers
Government
Sites
Access
Layer
Edge
Layer
Core
Layer
Data Center
Layer
NIC
TB
B/
Go
vN
et
Ba
ck
bo
ne
GCRGoVNet
Core Router
Optical Fiber
Connectivity
Connect Everyone
Middleware (Secure Data Exchange) – NICTBB/ GovNet /Internet
RITA NHIF TRA
LANDS
NIDA
GovtService/
DatabaseRegister
eGA
www.tanzania.go.tz
PKI - Certification Center
Secure Data Exchange Layer
© Wakala ya Serikali Mtandao
35
Databases
Secure Data
Exchange/
Middleware
Services
Oracle
Progres
MySQL
…
NIDA
RITA
BRELA
NEC…
SOAP
XML RPC
LDAP
…
WSDL
UDDI
I layer
II layer
III layer
Technology Components
Retirement Benefits
Licence FeesPassport Issuing
…
Security Server
Authentication
ePayment…
Agenda
© Wakala ya Serikali Mtandao
36
Background
Current Infrastructure
Government Network (GovNet)
Government Internet Gateway (A-POP)
Government Data Center (GDC)
Government Mobile Platform (GMP)
Operation of e-Government Infrastructure
Future of e-Government Infrastructure
Challenges and Discussions
Challenges and Discussion
© Wakala ya Serikali Mtandao
37
Inadequate Funding/Budget
Inadequate Standardization and Legal
Framework
Inadequate Harmonization of Efforts and
Resources
Inadequate utilization of ICTs in public service
delivery
High cost of service provision
Inadequate local content targeting citizens and
businesses
Limited broadband infrastructure across the
country
Challenges and Discussion
© Wakala ya Serikali Mtandao
38
Proper and Efficient e-Government
Infrastructure: Requires commitment, cooperation and
collectiveness of Government, Carriers/Telcos,
ISPs, Businesses and Regulatory Bodies
Continuous improvements in policies and
regulations
Strong focus on ICT development
Success of E-Government depends on greater
business preparedness, competency in change
management and effective business process re-engineering.