u'gf;fx¿ btf{ ug{] k|lqmof s] xf] < ljleGg txsf u'gf;fx¿sf] ;'g'jfO{x'g] k|lqmof s] s:tf] x'G5 < u'gf;f] ;'Gg] ;+/rgf s] s:tf] x'G5 /u'gf;fx¿sf] ;'g'jfO{ s] slt lbgdf x'g ;Sb5 eGg] af/]df pNn]vul/Psf] x'G5 .

:yfgLo txx¿df u'gf;f] Joj:yfkgsf] ;+/rgf lgDg cg';f/ /x]sf] 5 M

gu/kflnsf / ufp“kflnsf txsf] u'gf;f] Joj:yfkg ;ldltsf] ;+/rgf

!= gu/ k|d'v÷cWoIf – ;+of]hs@= gu/ pkk|d'v÷pkfWoIf – pk–;+of]hs#= k|fljlws zfvf k|d'v – ;b:o$= j8f cWoIf dWo] ! hgf – ;b:o%= k|d'v k|zf;sLo clws[t – ;b:o–;lrj

j8f txsf] u'gf;f] Joj:yfkg ;ldltsf] ;+/rgf

!= j8fsf] j8f cWoIf – ;+of]hs@= sfof{no / k|fljlws ;xfos – ;b:o#= j8f sfof{nosf] ;lrj – ;b:o–;lrj

u'gf;f] /fVg] dfWodx¿ s] x'g ;S5g\ <cfˆgf u'gf;fx¿nfO{ lgDg dfWodx¿ dfkm{t\ j8f sfof{no jf ufpFkflnsf÷gu/kflnsfsf] sfof{nodf df}lvs jf lnlvt ¿kdf /fVg;lsG5 M

– lnlvt lgj]bg – ph'/L k]l6sf– 6]lnkmf]g jf ˆofS; – x6nfOg 6]lnkmf]g -k};f gnfUg]_– Od]n tyf P;=Pd=P;=– x'nfs jf PS:k|]; 8]lne/L– ;fdflhs ;~hfn– kqklqsf cflb .

kl/ro /fHon] cfˆgf gful/sx¿nfO{ ;]jf tyf ;'ljwf k|bfg ug{ ljleGg txdf/x]sf ljleGg lgsfo tyf ;+:yfx¿ :yfkgf u/]sf] x'G5 . tL lgsfo tyf;+:yfx¿ cfkm"n] lbg'kg{] ;]jf tyf ;'lawfx¿ ;dodf g} k|bfg ug{nflu/x]sf x'G5g\ . sltko cfGtl/s tyf afXo sf/0faf6 tL lgsfotyf ;+:yfx¿n] gful/sx¿nfO{ oyf]lrt ;]jf ;'ljwf lbg g;s]sf]cj:yfdf ;f] ;+:yfsf] sfd u/fO{k|lt gful/sx¿df c;Gt'i6L tyf u'gf;f]k}bf x'g ;S5 . gful/sx¿df /x]sf] c;Gt'i6LnfO{ ;dodf g} plrt dfWodaf6 ;Daf]wg ug{' gful/sk|lt pQ/bfoL lgsfo tyf ;+:yfx¿sf]lhDd]jf/L xf] . g]kfnsf] ;+ljwfg @)&@ sf] wf/f %! -v_ sf] pkwf/f $df pNn]v ePsf] Joj:yf “;fj{hlgs k|zf;gnfO{ :jR5, ;Ifd, lgikIf,kf/bz{L{, e|i6frf/d'Qm, hgpQ/bfoL / ;xeflutfd"ns agfpFb} /fHoaf6k|fKt x'g] ;]jf ;'lawfdf hgtfsf] ;dfg / ;xh kx'Fr ;'lglZrt u/L;'zf;gsf] k|Tofe"lt ug{]” n] ;fj{hlgs lgsfox¿n] hgtfsf cfdu'gf;fx¿sf] ;Daf]wg ug{'kg{] bfloTj ;[hgf u/]sf] 5 .

o;} kl/k|]Iodf ufpFkflnsf tyf gu/kflnsfx¿n] cfˆgf] k|zf;gnfO{:jR5, ;Ifd, lgikIf, kf/bz{L{, e|i6frf/d'Qm, hgpQ/bfoL / ;xeflutfd"ns agfpg / hgtfsf] ;]jf ;'ljwfdf ;dfg kx'Frsf] ;'lglZrttf ug{sf nflu “u'gf;f] Joj:yfkg sfo{ljlw” agfP/ cfˆgfsfd sfo{jfxLx¿ cufl8 a9fpFb} 5g\ .

ufpFkflnsf tyf gu/kflnsfsf] sfof{no jf ;f];Fu ;DaGw /fVg]sfof{noaf6 x'g] ;]jf ;'ljwfk|lt olb gful/sx¿sf] u'gf;f] ePdf cfˆgf]u'gf;f]sf] ;Daf]wgsf] nflu gful/sx¿ klg hfu?s / ;hu x'g h¿/Lx'G5 . s] s:tf k|lqmof / dfWoddfkm{t\ cfˆgf u'gf;fx¿sf] ;Daf]wg x'g;Sb5 eGg] hfgsf/L lbgsf nflu of] krf{ tof/ ul/Psf] xf] .

hgtfk|lt pQ/bfoL :yfgLo txn] hgtfaf6 cfpg ;Sg] ljljw lsl;dsfu'gf;fx¿sf] ;Daf]wgsf nflu “ufpFkflnsf / gu/kflnsf :t/Lo u'gf;f];Daf]wg tyf Joj:yfkg sfo{ljlw” th{'df u/L sfof{Gjogdf NofPsf5g\ . ;f] sfo{ljlwdf u'gf;fx¿ s] s] ljifo;Fu ;DalGwt x'g ;S5g\ <

cdp_grivance_handling_guidelines_final:Layout 1 7/18/2018 2:05 PM Page 1

s] s:tf ljifox¿df u'gf;fx¿ /fVg] <– ;"rgfsf] dfu

– csf]{ kIfnfO{ dsf{ k/]sf]

– sfo{ k|lqmof

– vl/b tyf cfly{s cg'zf;g

– ;]jf k|jfx

– ef}lts k"jf{wf/

– of]hgf th{'df, sfof{Gjog, cg'udg / d"Nofª\sg

– ;fj{hlgs hUuf clwu|x/0f tyf d'cfjhf

– cGo gLltut u'gf;fx¿ cflb .

u'gf;fx¿sf] ;Daf]wg s;/L ul/G5 < k|fKt ePsf u'gf;fx¿sf] ;Daf]wgsf nflu u'gf;f] Joj:yfkg ;ldltn]lgDg sfo{x¿ ug'{ kb{5 M

s_ u'gf;f]sf] k|s[ltcg';f/ lg0f{o ug{ nfUg] ;do ;Ldf lgwf{/0f ug]{ .

v_ u'gf;f] s'g txaf6 ;Daf]wg ug'{kg]{ xf], ;f]sf] lgSof}{n ug]{ / ;DalGwt tx jf lgsfodf u'gf;f] ;Daf]wgsf nflu k7fpg] .

u_ u'gf;f];DaGwL cfjZos lg0f{o ug{] .

3_ lg0f{onfO{ ;fj{hlgs ug{] / ;DalGwt kIfnfO{ ;d]t hfgsf/L lbg] .

:yfgLo txdfu'gf;f] ;Daf]wg tyf Joj:yfkg

g]kfn ;/sf/ tyf a]nfotL ;/sf/sf] ;xof]udf ;~rflnt

;fd'bflos ljsf; sfo{qmd -l;l8lk_

cdp_grivance_handling_guidelines_final:Layout 1 7/18/2018 2:05 PM Page 2