Ucisa 16 Order & Chaos
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Transcript of Ucisa 16 Order & Chaos
Chaos…yes but/or/and …..enabling
Jim NottinghamChief Information OfficerUniversity of the Arts London
About me..18 months in post
What is UAL?The University of Arts London is;
Camberwell College of ArtsCentral St MartinsChelsea College of ArtsLondon College of CommunicationLondon College of FashionWimbledon College of Arts
19k Undergrad (approx. 9k International)3K Postgrad/Doctoral25k Short courses
14 sites across London£500m investment in 2 new sites reducing total sites to 9 for 2020/21Turn Over 14/15 Circa £260m
Alumni… Anthony Caro, Pierce Brosnan, Jeff Beck, Jimmy Choo, Jarvis Cocker Terrence Conran, Anne-Marie Duff, Simon Callow, Sir James Dyson, Ralph Fiennes, Lucian Freud, Gilbert & George, Anthony Gormley, Maggi Hambling, John Hurt, Anish Kapor, Peter Kindersley, Mike Leigh, Stella McCartney, Alexander McQueen, Katherine Hamnet, Paul Bettany, John Simm, Rebekah Brooks, Rankin, Raymond Briggs, Steve McQueen, Henry Moore, Julian Opie, Alan Rickman, Joe Strummer, Palmona Faith, M.I.A, Tim Roth, John Berger, Howard Hodgkin, Richard Long, Quentin Blake, Dirk Bogard. Leonora Carrington, David Hockney, Tony Cragg, Charles Saatchi, Ralph Steadman…..etc.....
The creative economy is the UK’s second largest industry producing £90+ Billion per year
Strategic View
“UAL is currently educating students in the use of digital as a normal part of their approach to art, design, communication and the creative life. This has nothing to do with the now-discredited idea of digital natives. It has
everything to do with the power of well-directed education.”
“I don’t wish to paint an unrealistic picture of UAL’s achievements in this area. There is of course still a cultural gap in some areas. Some people – and yes,
disciplines – have yet to understand the relevance of digital technology. Some portfolios are less adapted to digital. We know we have more to do in these
areas.”
Become a digital or ganisation able to efficiently provide the best digital education
To build the best digital context for creative educationMake UAL world class digitally
A Vision for the Digital at UAL; Ben Terrett, Governor led Digital Review 2016
Strategic View Digital
Strategic View DigitalEducation leads technologyDigital is course + college agnosticWe work in an agile wayWe are open by defaultMobile first
Strategic View Digital T&L
How does this relate to UAL IT?
UAL Digital Interdependencies
Changing Times for IT @UAL; Guiding our Teams
• Technology• Isolated
IT Craft
• Process• Services
IT Industrialisatio
n• Digital
Leadership• Digital
Innovation
Digitalisation
2014/15 2015/17 2017/19
Transformative Education for a Creative World 2015-20
Transformative Education
World leading
Research and
Enterprise
Communication and
Collaboration
Building an Inspirational Environment
• support and enable Learning & Teaching • commonality of the discipline of purpose within the
Colleges • gain the trust of our end users.
• deliver an excellent technical infrastructure • deliver key university wide programmes
• provide a secure environment
• offer high levels of IT availability • fully support innovation
• be fast followers
• high levels of transparency • honest about our ability to deliver programs
• explore opportunities to extend and enhance our community
Progress
Progress
Progress
Progress
University IT Strategy Headlines• The basics just work. • Technology enhances teaching.
• Digital first for all support services.
• Collegial partnership.
• Deliberate and major change in the way in which the digital needs to be fully embedded in all aspects of the University.
• Our Students and Staff need to encounter the digital environment as one in which creativity and the application of technology in support of key processes is a neutral area.
• Developing a management structure to encourage innovative technology that positively influences pedagogy.
15/16 Departmental Objectives
1. Extending our levels of support for students and staff2. Commitment to service improvement3. Developing a consistent UAL approach to digital services4. Full support of current programmes and projects5. Smooth transition of projects to BAU6. Improve internal communications in IT
Top Level Estimated Costs 2015-2020• Stabilisation & Simplification of IT Infrastructure Project 2015-2020
Totals (Estimated 2015-2020)• £6 million
• University Portfolio Programmes & Projects 2015-2020
Totals (Estimated 2015-2020)• £6.7 million 2015/16 (NGSS, Device Refresh, Information Management, Online Experience,
People Directory, AV Refresh)• £5 million 2016/17 (NGSS, Online Experience, AV Refresh)• £9 million 2017/18 to 2019/20 NGSS, Online Experience, Relationship Management
Totals (Estimated 2015-2020)• £27 million (All Programmes) • £36 million (Operational costs)
• IT staffing & Operational Costs 2015-2020
Totals (Estimated 2015-2020)• £36 Million
Some Stats
• 4,500 managed Macs.• 3,500 managed PC’s.• Approx. 800 servers that we know about.• Approx. 600 software’s that we know about.• No clear figures on unmanaged Macs & PC’s
• A user community of 50,000. • Switchboard Approx. 4,000 average rising to 6,000 a month at peak times.• Helpdesk Approx. 7,000 a month.• 60:40 student staff spilt.• Account resets number 1….• Student mobility trend across the Colleges is increasing.• 5% increase on last year, 4% year before (students)• 83% 1st time fix rate.• NorMan Helpdesk …average 100 a month.• Student Gender balance approx. 70:30
• Last month 70+ copyright infringement notices, trend is upwards.• Reason to believe this number is closer to 200 a day• Approx. 250,000 spam emails a day or over 91 million a year.• 2 medium risk malware outbreaks a week.• 2 outbreaks of Crypto-locker (ransom) a month.• Uptime of key services over last 6 months is 99.7 (target 99.9) • Carrying an estimated under licence liability of Approx. £250,000
UAL IT Key Areas of Responsibility
University IT Including all IT Programs
110+ IT Staff Op Ex 15/16 £6.5
Cap Ex 15/16 £6.7
Info Sec
Data Centers
TLE servers
All Macs 4500
All PC’s 3000 Infrastructur
eMajor IT Related
Programmes
Wi-Fi
IT helpdes
k
Key Projects
IdentityPrinting
All softwar
eDesktop Support
Application Support
Mobile Devices
(all)
Telephony Client
Config
Web Tech
Support
Intranet
Business Services
£500m New
Builds
SystemsArchitectur
e
Asset Manageme
nt
Business
Analysts
Switchboard
TLE Dev’s
Discrete Projects
Policies
UAL IT Structure
Exec Board
University IT Including all IT
Programs110+ IT Staff.
Part of SD
Libraries
Strategic Development Academic Development
TLE
Finance
RegistryHR
HTR’S x 4
100+ IT Staff
DOCA’S x 4
Trustee’s
CEA AD
4 Main Colleges: LCF, LCC,CCW, CSM 14 sites
College PvC’s x
4
Building Key Spheres of Influence
Exec Board
University IT (no formal Committee
Structure)
Libraries
‘My’ Governor
s
Strategic Development Academic Development
TLE
Finance
Registry HR
DeansForum
IT CaP
Higher Value
Lower Value
HTR’S
DOCA’S
Trustee’s
Agile Working
Achievements End Users
Achievements End Users
Achievements Major Projects & Programs
1Gbps100Mbps
10Gbps 10Gbps1Gbps
100Mbps10Mbps 100Mbps
10Mbps
100Mbps10Mbps
100Mbps10Mbps
100Mbps10Mbps
1Gbps100Mbps
100Mbps10Mbps
100Mbps10Mbps
1Gbps100Mbps
1Gbps100Mbps
100Mbps10Mbps
100Mbps10Mbps
Lime Grove Merton HallRoad
John PrincesStreet
Wilson Road Richbell Place
Kings CrossMare Street Golden Lane Curtain Road Archway Byam Shaw Studio
High Holborn
Internet via Janet
10Gbps KEY:
Large site
Small site
Resilient ManagedWAN Connection
JANET (BGP)Internet Circuit
Datacentre
Millbank
Elephant & Castle
Infinity Datacentre
MANAGEDWAN
10Gbps10Gbps
Peckham Road
10Gbps1Gbps
10Gbps10Gbps
Achievements Working with Clients
The Developing Estate
A Ual IT Community of Practice“Communities of practice are groups of people who share a concern or a
passion for something they do and learn how to do it better as they interact regularly.”(Wenger, 2011)
Digital Habitats; Stewarding Technology for Communities
Community
Joint Enterprise
Shared Repertoire
Mutual Engagement
Finding Focus; be part of the solution
Provocation one: The death of the digital nativeProvocation two: Open by default?Provocation three: Stop being ruled by 'student expectations'!Provocation four: Educational technology – fit for purpose?
http://www.donnalanclos.comhttp://daveowhite.com/http://process.arts.ac.ukhttp://peterbryant.smegradio.com/?p=600http://ualfutures.tumblr.comhttp://www.benterrett.comhttp://paulanottingham.blogspot.co.uk
Questions?
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