Trends

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Trends …en de consequenties voor onderwijsbeleid

Prof. Dr. Ing. Han van der ZeeOnderzoeker van, Adviseur over en Gebruiker van Business-driven IT (o.a. in het Onderwijs)

Juni 2008

Trends: Atos Consulting Eco-System

Radar Screen

Political Socio-cultural

TechnologicalEconomic

Maturing Issues

Burning Issues

EU integrationDigitally connected society

Individualization

De-Commoditization

BPO

Industry Consolidation

Global Labor & Talent Market

Global Industry Structures

Emerging powers

Global Consumer Markets

Ubiquitous Access to Information

Shifting Centers of Economic Activity

RFID

SOA / EA

Ageing Population

Scrutinizing Big Business

Shareholder Power

Rapid Copying of Emerging Technologies

CosmopolitanismCustomer Engagement

Micro-segmentation of Marketplace

Law and Order

Size of Government

EU Enlargement

Green Politics

Affordability of Social Security & Services

Privacy of information

Service Oriented Government

ECO-Awareness

Zero Tolerance

Intensive Life Styles

Multi-ethnic Society

Huge Internet Penetration

Wireless Mobile Computing

Ultra-mobile PC

Web 2.0

Biotechnology

Nanotechnology

War on TerrorTransparency & Accountability

KPO

Competition for Natural Resources

Shift to KnowledgeIntensive Industries

Biometrics

Emerging Issues



Maturing Issues

Burning Issues


Individualization

De-Commoditization

BPO




Emerging powers




RFID

SOA / EA

Ageing Population


Shareholder Power




Law and Order

Size of Government

EU Enlargement

Green Politics




ECO-Awareness

Zero Tolerance





Ultra-mobile PC

Web 2.0

Biotechnology

Nanotechnology


KPO



Biometrics

Emerging Issues

Mega Trend 1: Reshaping of industries

EU integrationEU integrationDigitally connected societyDigitally connected society

IndividualizationIndividualization

De-CommoditizationDe-Commoditization

BPOBPO



Global Labor & Talent MarketGlobal Labor & Talent Market

Global Industry StructuresGlobal Industry Structures

Emerging powers

Emerging powers

Global Consumer MarketsGlobal Consumer Markets

Ubiquitous Access to InformationUbiquitous Access to Information

Shifting Centers of Economic ActivityShifting Centers of Economic Activity

RFIDRFID

SOA / EASOA / EA

Ageing PopulationAgeing Population

Scrutinizing Big BusinessScrutinizing Big Business

Share-holder Power

Share-holder Power Rapid Copying of

Emerging TechnologiesRapid Copying of

Emerging Technologies

CosmopolitanismCosmopolitanism

Customer Engagement Customer

Engagement





Maturing Issues

Burning Issues


Individualization

De-Commoditization

BPO




Emerging powers




RFID

SOA / EA

Ageing Population


Shareholder Power


Cosmopolitanism

CustomerEngagement


Law and Order

Size of Government

EU Enlargement

Green Politics




ECO-Awareness

Zero Tolerance




Wireless MobileComputing

Ultra-mobile PC

Web2.0

Biotechnology

Nanotechnology


KPO



Biometrics

Emerging Issues

Mega Trend 2: Empowerment of consumers

Digitally connected societyDigitally connected society

Affordability of Social Security & ServicesAffordability of Social Security & Services

Intensive Life StylesIntensive Life Styles

Ageing PopulationAgeing Population


De-CommoditizationDe-Commoditization

Customer Engagement Customer Engagement


Competition for Natural ResourcesCompetition for Natural Resources



Shift to KnowledgeIntensive IndustriesShift to KnowledgeIntensive Industries


Web 2.0

Web 2.0



Huge Internet PenetrationHuge Internet Penetration



Maturing Issues

Burning Issues


Individualization

De-Commoditization

BPO




Emerging powers




RFID

SOA / EA

Ageing Population


Shareholder Power




Law and Order

Size of Government

EU Enlargement

Green Politics




ECO-Awareness

Zero Tolerance





Ultra-mobile PC

Web2.0

Biotechnology

Nanotechnology


KPO



Biometrics

Emerging Issues

Mega Trend 3: Exploitation of global knowledge

Huge Internet PenetrationHuge Internet Penetration

Web 2.0

Web 2.0


Shifting Centers of Economic ActivityShifting Centers of Economic Activity

Shift to KnowledgeIntensive IndustriesShift to KnowledgeIntensive Industries

Global Industry StructuresGlobal Industry Structures

KPOKPO

Global Labor & Talent MarketGlobal Labor & Talent Market


Emerging powersEmerging powers



Maturing Issues

Burning Issues


Individualization

De-Commoditization

BPO




Emerging powers




RFID

SOA / EA

Ageing Population


Shareholder Power




Law and Order

Size of Government

EU Enlargement

Green Politics




ECO-Awareness

Zero Tolerance





Ultra-mobile PC

Web 2.0

Biotechnology

Nanotechnology


KPO



Biometrics

Emerging Issues

Mega Trend 4: Sustainability and social responsibility

Law and OrderLaw and Order

Green PoliticsGreen Politics

Privacy of informationPrivacy of information ECO-AwarenessECO-Awareness

Zero ToleranceZero Tolerance


Multi-ethnic SocietyMulti-ethnic Society

Service Oriented GovernmentService Oriented Government

War on TerrorWar on TerrorTransparency & AccountabilityTransparency & Accountability


Competition for Natural ResourcesCompetition for Natural Resources


Mega Trend 5: Low trust society



Maturing Issues

Burning Issues


Individualization

De-Commoditization

BPO




Emerging powers




RFID

SOA / EA

Ageing Population


Shareholder Power




Law and Order

Size of Government

EU Enlargement

Green Politics

Affordability of SocialSecurity & Services



ECO-Awareness

Zero Tolerance





Ultra-mobile PC

Web2.0

Biotechnology

Nanotechnology

Transparency & Accountability

KPO



Biometrics

Emerging Issues

War on Terror

Law and OrderLaw and Order

EU EnlargementEU Enlargement

Privacy of informationPrivacy of information


Zero Tolerance

Zero Tolerance

Multi-ethnic SocietyMulti-ethnic Society



War on TerrorWar on TerrorTransparency & AccountabilityTransparency & Accountability




Web 2.0

Web 2.0

BiometricsBiometrics

RFIDRFID

Ø Mega Trend 1: Reshaping of industries

Ø Mega Trend 2: Empowerment of consumers

Ø Mega Trend 3: Exploitation of global knowledge

Ø Mega Trend 4: Sustainability and social responsibility

Ø Mega Trend 5: Low trust society

Ø Van leerfabriek naar klantgerichte organisatie, maar ook economies-of-scale in back-office

Ø Modulair maatwerk naar vorm en inhoud

Ø Ontkoppeling kennis- en leerstofontwikkeling en doceren

Ø Onderwijsinstelling en maatschappelijke positie

Ø Transparant, controleerbaar, verifieerbaar

Vertaling naar de onderwijssector

Ø Van leerfabriek naar klantgerichte organisatie, maar ook economies-of-scale in back-office

Ø Modulair maatwerk naar vorm en inhoud

Ø Ontkoppeling kennis- en leerstofontwikkeling en doceren

Ø Onderwijsinstelling en maatschappelijke positie

Ø Transparant, controleerbaar, verifieerbaar

Vertaling naar IT-toepassingen

CRMPortalsPDA’s

E-LearningERP

WFMEmpl. Self Service

Content ManagementMaster Data Management

Web-services

External Library ServicesIntelligent Agents / Alerts

Digital Classroom

Nationaal Leerlingen DossierSecurity, Authenticatie

Indentificatie

Data cleansingData integrity

Reporting

Bron: Giarte onderzoek 2008: Sectorschets overheid, zorg, onderwijs en utilities

Potentie webapplicaties

Kennisdeling

CRM-functionaliteit

HRM-functionaliteit

Gebruik van Office-tools

Nieuwsvergaring

Projectmanagement tools

Geografische informatieontsluiting

Externe communicatie

Weinig potentie Veel potentie


Grootste uitdagingen IT organisatie


Budgetverschuivingen

Budget neemt af Budget neemt toe

Systems integration

Aanschaf / implementatie overige standaardsoftware

Beheer ERP-platform

Aanschaf / implementatie fysieke infrastructuur

Beheer applicaties exclusief ERP

Beheer infrastructuur

Ontwikkeling maatwerksoftware

* % organisaties dat aangeeft relatief meer of minder budget toe te kennen aan een IT-activiteitBron: Giarte onderzoek 2008: Sectorschets overheid, zorg, onderwijs en utilities

Ontwikkeling outsourcing in 2008

Outsourcing neemt af Outsourcing neemt toe

Outsourcing applicatiebeheer

Outsourcing desktops/ kantoorapparatuur/ helpdesk

Outsourcing infrastructuurbeheer

Inhuren van system integrators voor projecten

Detachering

* % organisaties dat aangeeft een IT-activiteitmeer of minder te gaan outsourcenBron: Giarte onderzoek 2008: Sectorschets overheid, zorg, onderwijs en utilities

Conclusie

Ø Werken aan de voorkant:

Ø Werken aan de achterkant:

Ø Werken aan de binnenkant:

Ø Werken aan de omgeving:

Customer intimacy, innovation

Organizational efficiency

Agility, flawless execution, reliability

Transparency, consistency

Vragen of opmerkingen??

Ø[email protected]

Bijlagen

Government Business imperatives

Economic success

The Government’s economic objective is to build a strong economy and a fair society in the proper environment, where there is opportunity and security for all and an efficient regulatory framework. This includes tackling child and pensioner poverty, providing employment opportunities for everybody, eliminating administrative burden to facilitate new business creation, maintaining macroeconomic stability and keeping inflation low whilst ensuring sustainable growth. Businesses will be able to focus on growth and innovation and there will be investment in science.

Citizen-centric services

The Government recognises that they must transform the services delivered to both meet the expectations of service users and to contain costs. Services must focus holistically on the citizen as an individual. A new proactive approach is needed to provide services aimed to guarantee citizen’s rights (health, education, justice, etc.) rather than obligations (tax-paying). A certain degree in service customization according to different user profiles (citizen as such, service user, tax-payer, etc.) is also needed and more effort should be dedicated to assess public needs before designing public policies. The key concept is that the government is able to anticipate citizen needs.

Government Business imperatives

2010 – A European Information Society for growth and employment

Across Europe, Member States’ are committed to improving public services offered to citizens and businesses through the use of ICT (Information and Communications Technologies), with the four priority policy actions and associated targets:

ØStrengthening cross-border interoperability;

ØReducing the administrative burden and costs, allowing citizens and businesses to interact efficiently and effectively with public administrations;

ØEnsuring inclusive eGovernment services, especially for economically less favoured groups and vulnerable parts of the population;

ØRe-engaging citizens in political processes and increasing transparency.

The Services Directive aims to open up services across Europe to cross border competition.

The EU as part of the wider global community

There are opportunities for EU growth as the global economy transforms and emerging markets shift the balance of the international economy. The EU as a whole must play its part in ensuring that international threats such as climate change, depleting natural resources, poverty and the threat of terrorismare minimised.

Government Business trends

Citizens and businesses seek better value for money and greater convenience from the services they receive. The new service economy is much slicker, more immediate, more convenient whilst less intrusive on the busy citizen’s time. The focus is increasingly on the totality of the relationship with the citizen across the whole of Government;

Differences between the level of service delivered by public and private sector are likely to grow over the next decade unless public sector service delivery is further transformed to a more responsive and integrated public service;

Social and demographic changes continue apace and there are increasing challenges to keep up with particularly rapid increases in the old age dependency ratio on the horizon. Security for the citizen includes ensuring adequate housing, a good system of healthcare, and an adequate pension on retirement. All these are areas for change and investment.

The global economy is in the midst of radical transformation with far reaching and fundamental changes in technology, production and trading patterns. There is an intensification of cross-border economic competition at all levels (local, regional, national, EU countries) with new opportunities for growth, as the balance of international economic activity shifts toward emerging markets such as China and India.

Within this context, it is important to ensure that the nation infrastructure is in place to support a growing economy and the development of the Information Society. This includes transport,utilities and other key services, specially bandwidth infrastructures.

The Government must make further progress in achieving social justice, including eradicating child poverty by 2020. With continuing economic change, empowered individuals and communities can achieve their rising aspirations so that all canshare in the gains from growth;

The rapid pace of innovation and technological diffusion will continue to transform the way people live and open up of new ways of delivering public services;

Increasing pressures on our natural resources and global climateare requiring action by governments, businesses, and individualsto maintain prosperity and improve environmental care;

With climate change high on the agenda, EU countries must play its part in reducing emissions whilst at the same time prepare itself against the changes from the evolving climate.

Continued global uncertainty with ongoing threats of international terrorism and global conflict are reshaping global security. There is a great focus on security and immigration;

Identity authentication will be an increasing requirements as Government departments provide more online services.

Government Business trends

Sustainable mobility that is efficient, safe and with reduced negative effects on the environment is being promoted by policy at a European level, along with support for trans-European networks, technological development and innovation in transport and energy;

A new social agenda for modernising Europe’s social model is part of the revamped Lisbon Strategy for growth and jobs, focusing on providing jobs and equal opportunities, ensuring the drive reaches everyone in society;

As ICT now enables many activities to be completed at a distance, the dependence on physical travel will reduce, but the dependence on technical infrastructure will increase. Ensuring reliability and availability will be key as they become the basis for delivering services to citizens;

Impact of emerging technologies and solutions

Efficiency programmes will drive Government agendas. These will realise benefits such as cross departmental working and improved customer service. Methodologies such as Lean and Six Sigma and interoperability strategies will be of great benefit;

Government IT systems must be robust and resilient. In this sense, high quality levels must be ensured in such systems, for they will support citizen services, and citizens must be provided with reliable service, whether at the local government office, or remotely through on-line means. These IT systems ought to be fault-free, thereby requiring strict quality assurance in the development and operation of such systems and solutions.

Enabling IT Agility will be key to ensuring that IT can respond more quickly to Government’s business needs;

A more effective and more agile public sector will benefit from Service Oriented Architecture. This will help with provision of pan Government services by enabling departments to provide information and data to each other as services. Thus, interoperability becomes a key issue;

Brought together with Legacy Management, SOA can advance the wealth of diverse legacy systems to a more flexible, accessible solution;

New Web 2.0 technologies can facilitate knowledge transfer and collaboration, enabling citizens to feel more engaged. It will also enable information from different departments to be presented asa holistic view; as well as enabling on-line consultation on proposals or surveys of opinion on policy initiatives;

Citizens and front-line staff will benefit greatly from the new mobile applications, giving them vital access to information from anywhere and on any device;

GovernmentElectronic Archive will require defining new Content Management schemes to support electronic document filing for long-term purposes;

Some front line services may be commissioned to private and voluntary sectors. Outsourcing is very much on the agenda. Effective management of third party suppliers is vital

Identity and Access Management will be vital in providing new services with the required levels of security. One major concern of the Government and of citizens shall be the provision and management of digital identities, as well as the informed management of privacy of citizens. In order to ensure proper adoption, IT security mechanisms which are simple for the citizen, yet effective, will be necessary. They may be used to protect access to buildings as well as access to information and resources;

The agile business will require real-time access to content information from any location through Enterprise Content Management. This can ensure enhanced security through controlled documents being only available to the right people and minimised wasted effort through ensuring correct versions of documents are used;

Government

Digital Identity tokens based on digital certificates as well asbiometrics may be the optimal solution. Digital Identity is essential to control access to information and services and can also be used to control access to government premises. Service customization to specific user needs also relies on Digital Identity to determine the right user identification (user profile). Digital Identity can also be applied to government bodies working together to provide complex interoperable services. Cross-border services would require more complex schemes based on Identity Federation;

Integrated Shared Services will help ensure efficiencies across departments, giving value for money back-office applications for IT departments in Government.

Providing pan Government services that are increasingly complex will require transparency of processes and rules. Business Process Management and Business Rules Enginescan oblige;

A single consistent view of information across all public sector's data sources can be provided by way of Master Data Management which will give the sector the on-demand intelligence required;

In order to provide a better customer service, likely customer demands need to be understood. Citizen-centric servicesdemand knowing how best to offer and deliver services to different segments of the population. Business Intelligence and particular its analytical capabilities will be beneficial. At the other end of the scale, better intelligence could help targetingsuspects;

Optimisation technologies are likely to assume a greater prominence as a way of driving efficiencies in service delivery.Sensors will play an important part in ensuring that assets are functioning optimally through providing information automatically on current conditions and alerting to potential problems;

Defense activities involve specific technologies such as capacity planning and provisioning (from the IT point of view but also in terms of global requirements for Armed Forces operations), lean support, NEC (Network Enabled Capability), Global Information Grid, and Sense and respond logistic, including PBL and RFID ;

Government must lead the example in cost and energy efficiency, employing new IT developments in energy-saving technology, as well as implementing efficient cost-saving internal processes. Although it may prove challenging, operational changes may be needed to achieve the goal of Green IT.

Trends

Business

Transcript of Trends